酒店回复: Dear Guest, We are incredibly pleased you enjoyed your stay at Charlotte Marriott City Center and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit Charlotte.Thank you,Christopher WilliamsSr. Rooms Operations Manager
5.0分
其他
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Wonderful but quick stay. Loved that is was walking distance to the Spectrum Center. Staff was kind, professional, and polite. Michelle front desk and Bell I think his name was Jessie wonderful to chat with. I definitely will be back great stay.
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酒店回复: Dear Guest, Your kind comments and excellent rating are greatly appreciated by all of us here at Charlotte Marriott City Center. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations, especially Michelle and Jessie. We are also glad our ideal location worked well for your plans. Thank you for the exceptional review, and we look forward to seeing you again soon.Thank you,Christopher Williams,Sr. Rooms Operations Manager
4.0分
情侣出游
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The bed was comfortable. The wallpaper and paint in the room was peeling and the walls must have been paper thin as we could hear our neighbors word for word and doors slamming all night. Other than that, it was a nice hotel in a good location.
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酒店回复: Dear Guest, Thank you for choosing us for your recent visit. We are sorry to read of the noise concerns and the disappointment with certain aspects of your room. We apologize for the inconvenience caused and are grateful for your patience. However, we are pleased to know that you enjoyed your overall stay, especially our location and comfortable beds. Your feedback allows us the opportunity to improve our guest experience continuously, and we genuinely appreciate you sharing it with us. It was our pleasure hosting you at Charlotte Marriott City Center, and we hope to see you on your next visit to the area!Thank you,Christopher WilliamsSr. Rooms Operations Manager
5.0分
其他
Perfect location, everything was great. Bathroom needs a vent fan, only gripe and it is minute
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酒店回复: Dear Guest,We’re thrilled to hear that you found the Charlotte Marriott City Center to be in the perfect location and that your stay was great overall. Your feedback about the bathroom vent fan is valuable, and we appreciate you pointing it out. While it’s a small detail, we’re always looking for ways to enhance our guests' experiences, and your input will certainly be considered. We hope to welcome you back soon for another enjoyable visit!Thank you,Christopher WilliamsSr. Rooms Operations Manager
位置优越，出行便利，但住店停车还得另收停车费啊
酒店很棒，通过 Trip 预订的价格也很划算！
位置便利。房间清洁工作需要做得更好（地板扫干净、拖干净，设施也擦拭干净）。无论我怎么打扫（我每天都打扫），房间还是有异味。食物选择充足，但种类不多。我没被告知M俱乐部是什么，也不知道它有什么好处。
我父亲被诊断出癌症，所以我没能去夏洛特，但我没有收到退款。我损失了将近500美元。我提前48小时就想取消了。服务太差了。
M 俱乐部休息室的食物质量应该提高，因为它是万豪酒店，而不是 Residence Inn 酒店。
酒店不干净，我拍了很多照片，墙壁薄得像纸一样，我不会再去了
服务和关注度都非常好。
Wonderful but quick stay. Loved that is was walking distance to the Spectrum Center. Staff was kind, professional, and polite. Michelle front desk and Bell I think his name was Jessie wonderful to chat with. I definitely will be back great stay.
The bed was comfortable. The wallpaper and paint in the room was peeling and the walls must have been paper thin as we could hear our neighbors word for word and doors slamming all night. Other than that, it was a nice hotel in a good location.
Perfect location, everything was great. Bathroom needs a vent fan, only gripe and it is minute