I reserved a king room. The hotel changed my room without telling me. The front desk never mentioned it when I checked in. I reserved a specific room for a specific reason asked for a ground floor room and it was as if as a customer I was not important to them. It made for an uncomfortable stay.
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酒店回复: We do sincerely apologize for the inconvenience, but room types booked through third parties are not 100% guaranteed. We do try our best to accommodate as much as possible as we want all of our guests to be satisfied, but unfortunately it is not always possible. As for the ground floor room, this is never guaranteed for anyone as we only have five rooms on our first floor. We try our best, and I am sorry that we were unable to give you what you desired. We hope that this inconvenience did not make your trip to Baltimore a bad experience.
5.0分
其他
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The hotel was very clean. Check in and check out was fast. They do offer a buffet breakfast which was just ok. Not great food but it was nice that they offered a variety of choices for kids and adults. I would definitely stay here again
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酒店回复: We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!
5.0分
其他
Great experience
Our stay was very pleasant. Staff was very helpful and friendly. We were very happy with the hotel. Would highly recommend.
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酒店回复: We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to make you feel welcome as comfortable as possible, so your comments are very encouraging. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!
3.0分
商务出差
Good service from staff. Hotel was clean but dated. Property needs an update/refresh. Looks dated and tired.
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酒店回复: We are happy to hear that you enjoyed our service and felt comfortable here. We are sorry that you felt the ambiance was dated, but we will be renovating in the near future. We look forward to your return again soon and if there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!
5.0分
家庭亲子
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I have stated this will tell many times. always a pleasure, breakfast is simple but great, clean rooms. Wishes they were replaced the furniture in the lobby/timing area the seats are pretty old and squishy now.
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酒店回复: We are pleased to have you continue to stay with us. Our desire is to make you feel welcome and as comfortable as possible. We are sorry that our furniture is dated, but we will be renovating in the near future. We appreciate you and your loyalty to our hotel as we love having you here!
1.0分
家庭亲子
It was lost of people smoking outside ,. And we couldn’t even park !
They gave us the the wrong room!
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酒店回复: We apologize for your bad experience and management will follow up on these issues.
5.0分
商务出差
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Clean room
Since it was just for sleeping after attending a wedding, we weren't expecting anything nice, but the room was clean, had coffee and hot water at the lobby, and it was more than what we expected.
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酒店回复: We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to make you feel welcome and as comfortable as possible, so we are very pleased to hear that you enjoyed our amenities. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!
5.0分
其他
amazing stay, customer service suck
the customer service was horrible at the front
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酒店回复: We are happy to hear that overall, you enjoyed your stay with us and look forward to your return again soon. Please let us know more about your experience(s) at the front desks so that we can improv the service. We want to make sure to give you the best experience possible. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!
2.0分
家庭亲子
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As of Summer of 2025 this property was being renovated so this review may be overly critical if the renovations are completed. The scuttle was the city stopped them from continuing the renovation for some reason. As it is this is this property is in the absolute worst condition of any Hampton Inn I have ever stayed at. Staff is nice but not on top of things. I had to ask them to replenish the eggs at breakfast. The 1st floor Ice machine didn't work. The rooms smelled like feet. You get the picture.
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酒店回复: I believe you may have reviewed the wrong property because we are not being renovated and have not renovated anytime recently.
前台黑人态度恶劣！
I reserved a king room. The hotel changed my room without telling me. The front desk never mentioned it when I checked in. I reserved a specific room for a specific reason asked for a ground floor room and it was as if as a customer I was not important to them. It made for an uncomfortable stay.
The hotel was very clean. Check in and check out was fast. They do offer a buffet breakfast which was just ok. Not great food but it was nice that they offered a variety of choices for kids and adults. I would definitely stay here again
Great experience
Our stay was very pleasant. Staff was very helpful and friendly. We were very happy with the hotel. Would highly recommend.
Good service from staff. Hotel was clean but dated. Property needs an update/refresh. Looks dated and tired.
I have stated this will tell many times. always a pleasure, breakfast is simple but great, clean rooms. Wishes they were replaced the furniture in the lobby/timing area the seats are pretty old and squishy now.
It was lost of people smoking outside ,. And we couldn’t even park !
They gave us the the wrong room!
Clean room
Since it was just for sleeping after attending a wedding, we weren't expecting anything nice, but the room was clean, had coffee and hot water at the lobby, and it was more than what we expected.
amazing stay, customer service suck
the customer service was horrible at the front
As of Summer of 2025 this property was being renovated so this review may be overly critical if the renovations are completed. The scuttle was the city stopped them from continuing the renovation for some reason. As it is this is this property is in the absolute worst condition of any Hampton Inn I have ever stayed at. Staff is nice but not on top of things. I had to ask them to replenish the eggs at breakfast. The 1st floor Ice machine didn't work. The rooms smelled like feet. You get the picture.