酒店回复: Some banks can take up to two weeks to give the deposit back. Contact your bank if it is not returned by then.
4.0分
其他
原文
翻译提供方：Google
干净的房间和舒适的床
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酒店回复: We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to make your stay as comfortable as possible, so we are pleased to hear that you felt it was clean we hope that you were able to relax. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!
5.0分
其他
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Clean room as well as facility, front desk employees are all fantastic, friendly, helpful, professional. Stephanie at the front desk even recognizes us from being there before. The complementary breakfast is another big plus, good selection of choices, tasty breakfast, gentleman who runs it is another star.
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酒店回复: We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to make you feel welcome and as comfortable as possible, so we are pleased to hear that Stephanie and John gave you great service. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!
5.0分
其他
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Check in was great, front desk great as usual . We stay there a lot and the people there recognize us and acknowledge that. Breakfast is always very good, rooms are ok, but the staff is great
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酒店回复: We are happy to hear that you always enjoyed your stays with us and look forward to you returning again soon. We are encouraged to hear that you enjoy our service and amenities as we do our best to make you as comfortable as possible. We want this to be as much of a home away from home as possible. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!
3.0分
其他
We were there for 3 nights and they never cleaned our room. We were gone everyday for most of the day. The staff and everything else was great.
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酒店回复: In your survey you mentioned not receiving housekeeping service for three days. We sincerely apologize for any inconvenience this may have caused you or your family during your stay. We will speak with our housekeeping manager to find out what may have happened to prevent further occurrences. We hope that we were still able to provide you with the amenities that you needed. If there are any additional comments you wish to share with us, we look forward to hearing your feedback. We welcome the opportunity to better serve you again in the future.
5.0分
情侣出游
Entire hotel was very clean and the staff was helpful and friendly. Loved having coffee available all the time!
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酒店回复: We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to make you feel welcome and as comfortable as possible, so your words really make us feel encouraged. We definitely know that the caffeine is very important for our guests! If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!
5.0分
家庭亲子
The breakfast was fresh and hot. The young lady kept on servicing the food area and asking if everyone was ok. I love the hospitality.
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酒店回复: We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. We want to give you the best service and make you feel welcome, so we are pleased to hear that our breakfast attendant was able to do that for you. We try to make our breakfast one that will give you a jump start to your day. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!
5.0分
家庭亲子
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Hotel staff was AMAZING!!! Stay here just for the customer service. Room was great! Pool was fun. Breakfast and coffee were yummy. But staff and customer service cannot be beat!!!
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酒店回复: We are very pleased to hear you say that you enjoyed our customer service as our desire is to make you feel as welcome as possible, and to make your stay as comfortable as possible. We want your stay to be memorable, so we are glad that you feel this is somewhere that you can return to. We look forward to having you stay with us once more and allowing us to give you the best service!
1.0分
其他
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Room was not made up or refreshed.
Although it was supposed to be every other night.
Clerk said it was only upon request.
The sticker on mirror says nothing about "UPON REQUEST"
FRAUD & FALSE ADVERTISING
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酒店回复: We sincerely apologize for the inconvenience you experienced. You were supposed to receive service on Tuesday. Service requests are for days that haven't been automatically set, for example if you had wanted service on Monday. We will definitely let our housekeeping management know that you did not receive your proper service and investigate this issue. Once again, we sincerely apologize and hope that the front desk was able to assist you.
5.0分
其他
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Staff- “Lady J” was very helpful, kind and attentive throughout our stay. Parking was easy and free. Shopping and restaurants were less than two miles away. I would stay there again.
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酒店回复: We are so pleased to hear that Lady J was able to help make your stay better. Our desire is to make you feel welcome and as comfortable as possible. We are also glad that our location was convenient for you and was able to make your stay more enjoyable. We appreciate you and look forward to having you stay with us again!
他们没有退还我的50美元押金。
干净的房间和舒适的床
Clean room as well as facility, front desk employees are all fantastic, friendly, helpful, professional. Stephanie at the front desk even recognizes us from being there before. The complementary breakfast is another big plus, good selection of choices, tasty breakfast, gentleman who runs it is another star.
Check in was great, front desk great as usual . We stay there a lot and the people there recognize us and acknowledge that. Breakfast is always very good, rooms are ok, but the staff is great
We were there for 3 nights and they never cleaned our room. We were gone everyday for most of the day. The staff and everything else was great.
Entire hotel was very clean and the staff was helpful and friendly. Loved having coffee available all the time!
The breakfast was fresh and hot. The young lady kept on servicing the food area and asking if everyone was ok. I love the hospitality.
Hotel staff was AMAZING!!! Stay here just for the customer service. Room was great! Pool was fun. Breakfast and coffee were yummy. But staff and customer service cannot be beat!!!
Room was not made up or refreshed.
Although it was supposed to be every other night.
Clerk said it was only upon request.
The sticker on mirror says nothing about "UPON REQUEST"
FRAUD & FALSE ADVERTISING
Staff- “Lady J” was very helpful, kind and attentive throughout our stay. Parking was easy and free. Shopping and restaurants were less than two miles away. I would stay there again.
.