酒店回复: Thank you for taking the time to share your feedback about your recent stay, Angela. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
酒店回复: Thank you for taking the time to review us, Kristie. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.
酒店回复: Thank you for taking the time to share your feedback about your recent stay, Clarise. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
酒店回复: Cassie, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
4.0分
情侣出游
原文
翻译提供方：Google
唯一不太满意的是浴室的通风扇噪音太大。不过总的来说，这是一家很棒的酒店，我们还会再来住的。
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酒店回复: Jeffrey, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
酒店回复: Diana, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
酒店回复: Thank you for the review. We apologize for the experience you had with one of our associates. We will be reviewing your stay with the team to ensure a better guest experience in the future. Please feel free to reach out to the hotel directly if you would like to discuss this issue further with a member of our team. Thank you.
酒店回复: Elizabeth, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!
酒店回复: Thank you for sharing feedback on your guestroom during your recent stay, Kimberly. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.
这家酒店是万豪旗下的居家酒店，坐落在夏洛特市南方公园附近，距离南方购物中心步行10几分钟的路程，酒店位置很好。酒店房间新装修看上去比较舒服，一卧室套房包括一间起居室和一间卧室，起居室带厨房，有微波炉、电磁炉和冰箱，锅碗瓢盆齐全，还有一个小桌子可以用餐。起居室里还有沙发，写字台和电视机。卧室套卫生间，非常方便。酒店的早餐也不错，欧陆式自助餐。酒店连住七天以上房价有优惠，性价比较高。酒店的缺点是房间不是每天打扫的，二、三天打扫一次，而且要同前台预约，可能是居家酒店的特色吧！
预订这家酒店是为了室内游泳池，但我们直到入住时才发现它已经停止使用。我们房间里的柜台上仍有一些用品没有收起来。浴室的风扇声音很大，听起来像直升机。走廊的门上到处都是垃圾，是别人扔在外面的，发出一股臭味。早餐和健身中心都很棒。如果没有室内游泳池，我就不会选择这个地方了……
工作人员经常不在岗。我们每次路过前台，前台都无人值守。退房那天早上，他们早上6:30就到后面的房间了。这种情况正常吗？
我对这家酒店不满意，所以我们退房了，房间里很冷，我没有得到一张特大号床，但我付了一张特大号床，制冰机坏了，它在某处运行并尖叫
Residence Inn 点评
我喜欢它干净、设施齐全、服务友好。我的孩子们喜欢室内游泳池。我喜欢早餐。而且它到市内多个景点都很方便。
唯一不太满意的是浴室的通风扇噪音太大。不过总的来说，这是一家很棒的酒店，我们还会再来住的。
这实际上是一个非常不错的住宿地点。我们有一张特大号床和一张折叠床，对我和 2 名青少年来说非常棒。我喜欢有厨房，虽然冰箱会冷冻我们的鸡蛋 😄 布局很宽敞，但酒店应该在衣柜/水槽区域和床之间放一个隔断，以便人们可以在那里穿衣服。大楼有一些施工，所以我们可以免费停车，这很好，但那家酒店不应该收取停车费，因为甲板很大，真糟糕。如果你支付酒店房间的费用，停车应该是免费的！这并不是说甲板空间不足，或者附近没有公共交通或步行目的地的选择。早餐是一个不错的额外福利，为华夫饼机干杯 😄 总的来说，对于 8 月份来说价格略高，但除此之外，住宿体验很好，物有所值。
长途飞行后，我提前去办理了入住手续。她看到我通过 ******* 预订的，告诉我我可以在 3 点之前办理入住手续。太粗鲁了。
我去了其他地方。我最终损失了 200 美元
工作人员非常亲切和乐于助人！唯一的问题是房间（带厨房）气味难闻。房间很干净，但我们之前的人一定做了一些很糟糕的事情，他们无法去除气味
不错的住宿
大堂和房间都很不错，显然是最近翻新的。房间宽敞，布置得很好。我的主要问题是房间的清洁度——乍一看，房间很干净。然而，淋浴排水管上的头发没有清理干净，浴室水槽排水非常慢。地板上和毛巾上还有前一位住户的头发。（虽然不多，但任何头发都有点不舒服。）厨房柜台也需要擦拭。最后，我惊讶地发现厨房垃圾处理器里塞了一块洗碗布，显然已经放了一段时间了。谢天谢地，我在运行垃圾处理器之前检查了一下！我知道正在施工，但前面走道上的灯坏了，植物和停车场里有很多垃圾。
工作人员很友好，酒店位置便利。我只是对清洁度有点失望。我可能不会再选择这家酒店了。