酒店回复: Thank you for sharing your experience, and please accept our sincerest apologies for the inconvenience and disappointment you encountered during your stay. We fully understand how important it is to honor accessibility requests, especially when it involves a guest with limited mobility, and we deeply regret that your needs were not met.This situation does not reflect the level of care and attentiveness we strive to provide. Your feedback will be shared with our front desk team to ensure we handle these requests with the seriousness and consideration they deserve moving forward.Thank you again for bringing this to our attention.
5.0分
其他
原文
翻译提供方：Google
工作人员细心友好。早餐不错。房间干净宽敞，床很舒服。
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酒店回复: Nos complace que haya disfrutado de nuestro desayuno de cortesía durante su visita. Valoramos mucho sus comentarios y esperamos tener el placer de darle la bienvenida nuevamente para otra agradable estancia con nosotros.
5.0分
家庭亲子
Super friendly staff and great pet friendly place that doesn’t look or smell like a pet friendly place…in a good way!
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酒店回复: Thank you for your kind review of Hampton Inn Charlotte-North/Lake Norman. It is genuinely rewarding to know that our friendly staff made a positive impression during your stay, and that you found us to be a welcoming and well-maintained pet friendly hotel in Charlotte-North/Lake Norman.We are dedicated to providing a comfortable environment for all our guests, including those traveling with pets. We hope to have the pleasure of hosting you and your companion again in the future.
3.0分
其他
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Passing through.
Service was very friendly, breakfast was very good, room was clean but noisy next to the highway and smelled “sweaty “. Needs a better thorough cleaning with odor absorbing products.
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酒店回复: It's good to hear that you experienced friendly service and enjoyed our complimentary breakfast during your stay. However, I am truly sorry to learn about the noise disturbances and the unpleasant odor you encountered in your room. Your comfort is very important to us, and it's clear we fell short in these areas.Please be assured that we are taking your feedback seriously. We will be addressing your comments with our housekeeping and maintenance teams to ensure thorough cleaning protocols are followed, including the use of appropriate odor-absorbing products as you suggested. We hope you will consider staying with us again at Hampton Inn Charlotte-North/Lake Norman so we can have the opportunity to provide you with the high-quality and comfortable experience you deserve.
5.0分
其他
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Inez and Ebony were very helpful with assuring our accommodations were set correctly along with recommendations on local activities and dining. Excellent customer service.
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酒店回复: Thanks for rating your stay! We hope to see you again the next time you're in the area.
5.0分
商务出差
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Danielle at front desk was so kind and lovely. I was really stressed out and she was very compassionate and listened. A nice person and wonderful Hilton employee.
Thank you also for parking lot security in the white truck. I felt safe.
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酒店回复: It's truly rewarding to read your kind review of Hampton Inn Charlotte-North/Lake Norman. We are especially pleased to hear about Danielle's compassionate service at the front desk and how she helped ease your stress. Your appreciation for our parking lot security is also noted, and we are glad you felt safe during your stay.Our team strives to provide a welcoming and secure environment for all guests, and your feedback confirms these efforts. We look forward to welcoming you back again soon.
4.0分
情侣出游
We stayed here to drop off my daughter to college. Didn’t use the facility at all except to sleep. But had a good experience overall.
酒店回复: Thank you so much for taking the time to leave us a review
5.0分
其他
Would recommend
Very nice property. Excellence customer service. Clean rooms and amenities.
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酒店回复: Thank you for the high score and the kind words. Please visit us again.
还行的呢ba
两次住马路对面都在施工，看上去有点尘土飞扬。酒店无洗衣房。
由于我妹妹走不了多远，我特意要求安排一间靠近电梯的安静房间，前台小姐把我们安排在一楼走廊尽头，房间又紧邻州际公路，所以非常吵。我们的要求完全没有得到满足。既然告诉别人一个人有残疾，走不了多远，为什么要安排他住走廊尽头的房间呢？
工作人员细心友好。早餐不错。房间干净宽敞，床很舒服。
Super friendly staff and great pet friendly place that doesn’t look or smell like a pet friendly place…in a good way!
Passing through.
Service was very friendly, breakfast was very good, room was clean but noisy next to the highway and smelled “sweaty “. Needs a better thorough cleaning with odor absorbing products.
Inez and Ebony were very helpful with assuring our accommodations were set correctly along with recommendations on local activities and dining. Excellent customer service.
Danielle at front desk was so kind and lovely. I was really stressed out and she was very compassionate and listened. A nice person and wonderful Hilton employee.
Thank you also for parking lot security in the white truck. I felt safe.
We stayed here to drop off my daughter to college. Didn’t use the facility at all except to sleep. But had a good experience overall.
Would recommend
Very nice property. Excellence customer service. Clean rooms and amenities.