酒店回复: Dear Donna,Thank you so much for choosing to stay with us at the Durham Marriott City Center and for taking the time to share your wonderful review. It sounds like you had a fantastic experience, and we couldn't be happier to hear that.I'm thrilled to know that our hotel's convenient location close to the DPAC made your visit for the concert even more enjoyable. Being within easy walking distance is definitely a plus, and it's great to hear that you found the surrounding area clean, safe, and interesting, with plenty of boutiques, eateries, and local activity.Cleanliness and tranquility are priorities for us, and it's delightful to hear that our efforts paid off during your stay. We take pride in providing a peaceful environment where our guests can relax and get a good night's sleep. Moreover, I'm glad you enjoyed our delicious breakfast, which we believe is a great way to start the day.Your kind words truly mean a lot to our team. I'll make sure to share your feedback with everyone, as it's always encouraging for them to hear that their hard work is appreciated.If there is anything more we can do to enhance your future stays with us, please don't hesitate to let me know. Again, thank you for your review, and we look forward to welcoming you back to the Durham Marriott City Center in the near future!

酒店回复: Dear Mark,Thank you for taking the time to share your feedback with us regarding your recent stay at the Durham Marriott City Center. I appreciate your comments about the availability of amenities such as water and snacks. Your feedback is valuable to us as we strive to enhance the guest experience.Regarding the water situation, I understand your expectation of having complimentary water provided during your stay. I will certainly pass along your suggestion to the relevant team for further consideration. As for the snacks being available in the lobby we do have a 24-hr gift shop next to the front desk with snacks and drinks available for purchase.

酒店回复: Dear Brandon,Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our hotel's great location and friendly staff. Being close to DPAC is indeed a bonus for our guests.I'm sorry that the breakfast upgrade didn't meet your expectations. We appreciate your suggestion for a free continental option, and we will definitely take it into consideration. We understand that with so many good restaurants nearby, it may be more appealing to explore the local culinary scene. We apologize for any inconvenience this may have caused during your stay.We value your feedback as it helps us improve our services. Your comment about the breakfast upgrade will be shared with our management team for review. We always strive to provide the best experience for our guests, and we will continue to make adjustments based on your valuable input.Thank you once again for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future.

酒店回复: Dear Michael, I'm sorry to hear that you experienced noise disturbances from the streets, especially from motorcycles after 10 pm during your stay at the Durham Marriott City Center. Guest comfort and a peaceful environment are top priorities for us, and I understand how disruptive street noise can be to a good night's rest.I will definitely share your feedback with our team to explore any possible solutions to minimize street noise disturbances in the future. Your feedback is valuable to us in our continuous efforts to enhance the overall guest experience at our hotel.

酒店回复: Dear Jennifer,Thank you for taking the time to share your feedback about your recent stay at the Durham Marriott City Center. We appreciate hearing from our guests as it helps us improve our services and facilities. I'm sorry to hear that you were bothered by the train noise during your stay. We understand that external noise can be disruptive, and we apologize for any inconvenience caused. While we cannot control the train noise, we do offer earplugs at the front desk to help mitigate any disturbances. In regards to the breakfast experience, we apologize for the slow service during the weekdays. We strive to provide a seamless dining experience for our guests, and we apologize for falling short of your expectations. Your feedback will be shared with our restaurant team for further improvement. Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

酒店回复: Dear Vivian,Thank you for taking the time to share your feedback about your recent stay at Durham Marriott City Center. We sincerely apologize for the inconveniences you experienced and understand how frustrating it can be to not have a peaceful night's sleep.At check-in, our team always strives to accommodate specific requests, such as a higher floor. However, due to high occupancy during your stay, we had limited availability. We apologize for any misunderstanding or miscommunication that may have occurred during your interaction with our staff. Your comments have been noted and will be addressed with the team to ensure a smoother check-in process in the future.We deeply regret that the noise level impacted your sleep quality. We take noise disturbances seriously, and we apologize for any discomfort caused. Our front desk is available 24/7, and we encourage guests to reach out to us promptly so that we can address any concerns and offer possible solutions, such as a room change, whenever possible.We appreciate your choosing to stay with us and hope to have the opportunity to welcome you back for a much more enjoyable stay in the future.

酒店回复: Dear Anonymous,Thank you for taking the time to share your feedback about your recent stay at the Durham Marriott City Center. I appreciate you bringing the issue with the malfunctioning toilet to my attention, and I sincerely apologize for the inconvenience it caused you and your family.Ensuring a comfortable and hassle-free stay for our guests is our top priority, and I'm sorry that we fell short of meeting your expectations in this regard. Your comments have been shared with our maintenance team, and we are taking immediate steps to rectify the situation to prevent any future occurrences.I understand how frustrating it must have been to have to manually fill the toilet tank with water before each use. This is definitely not the experience we want our guests to have and I apologize for the inconvenience caused. Please know that your feedback has been taken seriously, and we will make sure that our engineering team thoroughly investigates and resolves the issue promptly.Thank you once again for bringing this to our attention, and we hope you will give us another chance to provide you with the excellent stay you deserve in the future.