The cable TV in our suite wasn’t working and when I asked the front attendant, could we change to another room that did have TV? They said he couldn’t do that but then also they did not get the room with the cable fixed till the day. I was actually leaving so that was useless to me and that being a Thanksgiving holiday not having streaming channels ****** a lot because I had kids with me who were very bored because they used to watching Netflix or being able to watch YouTube and they couldn’t because the TV wasn’t working fully
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酒店回复: I'm really sorry to hear about your experience. It must have been frustrating not to have the cable TV working, especially during the Thanksgiving holiday. I understand how important it is to have entertainment options for kids, especially when they’re used to streaming their favorite shows. It’s disappointing that they couldn’t accommodate you with a different room or fix the issue in time for your stay. I hope your next stay is much more enjoyable and that you have access to all the comforts you need!
3.0分
家庭亲子
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The property is in a really nice area and close to everything.
BUT the hotel needs some upgrades, the hallway carpet needs a deep clean or be replaced. The hallway either smelled of urine or ****....
The elevator sounded like parts were falling off, scary.
The breakfast was horrible stayed for 4 days it was the same everyday, the second day til departure the food items once gone wasn't replenished.
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酒店回复: Thank you for sharing your feedback. I’m glad to hear you enjoyed the location of the property, as that can make a big difference in your stay. However, I’m sorry to hear about the issues you encountered with the hotel. It's important for both the cleanliness and maintenance to be at their best, especially in shared spaces like hallways and elevators. I appreciate you bringing this to our attention, as well as your experience with breakfast. Your concerns will certainly be taken into consideration for future improvements. Thank you again for your input!
4.0分
家庭亲子
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Our door latch was broken. Anytime we opened it, it would move in and out on the bottom. The toilet flusher handle would keep running water unless we put it back up. Lastly, the TV would NOT allow us to use our firestick or sign in on Wi-Fi. We had a horrible cheap remote which was weird because we have stayed here many times and never had that remote or issues with the firestick/Wi-Fi. I want to watch my firestick and/or be able to sign in on my apps to watch my shows and not being able to almost makes me not want to stay again. I like upgrading to the 2 bedrooms and 2 bathrooms, i like the parking, i like the price, and i love being able to pay for late check-out til 3. I just really want to be fully comfy and being able to use my firestick is comfy. We spent HOURS trying to get it to work but when the firestick would be on the volumn was on 1000 and there was absolutely NOTHING you could do about it. The cheap remote they gave us controlled nothing but the TV. We couldnt even click Apps because there was no "OK" or arrow buttons. It was frustrating. With people staying long-term, they should make those TVs and remotes more flexible. I had to look up ways getting around their WiFi just to connect the firestick but it didnt matter because the volumn was SO LOUD it was like the TV was about to blow all speakers. Other than the TV issues, I would come back. Please FIX this. I stay here everytime i come to Bmore and this is a HUGE issue for me.
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酒店回复: Hello,Thank you for bringing these concerns to our attention. It's important to address the maintenance issues with the door latch and toilet flusher. Also, the frustration with the TV and remote is understandable, especially when trying to unwind with your favorite shows. The feedback on improving our TV setups for longer stays is noted. We appreciate your loyalty and are glad you enjoy the upgrades, parking, and late check-out options. Efforts will be made to ensure a more comfortable stay on your next visit.
4.0分
其他
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Stayed at this same hotel several times before; however, our room location was much noisier this time. In addition, a considerable amount of light was shining through the seal around the entrance door.
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酒店回复: Thank you for your feedback regarding your recent stay. I'm sorry to hear that the room location was noisier than your past visits and that light was coming through the door seal. Your comfort is important to us, and we appreciate you bringing these issues to our attention. We'll ensure to look into these matters to improve future stays. We hope to welcome you back soon for a more pleasant experience!
3.0分
情侣出游
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When I got there, my initial room was not cleaned, the second room offered was cleaned but had an odor, the front desk worked hard to accommodate me and finally found a room i could stay in. Once I was settled in, I was able to enjoy my stay.
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酒店回复: Thank you for your patience during your stay. I’m glad to hear that the front desk was able to find a suitable room for you, even though the initial experience was a bit challenging. It's great to know that once you were settled in, you were able to enjoy your stay. If there's anything else you’d like to share about your experience, please feel free to let me know!
5.0分
其他
Check in was super easy and Nick at the front desk is a gem. The room was clean and I will stay again. Thank you!
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you had a great check-in experience and found your room clean. Nick will be delighted to know he made a positive impression. We look forward to welcoming you back on your next visit!
1.0分
其他
Was checked into a room that was not clean. The bed was made and looked used. There was a dirty towel on the door.
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酒店回复: Thank you for bringing this to my attention. I'm really sorry to hear about the condition of your room. That’s not the standard we aim for. I’ll make sure to address this with our housekeeping team.
2.0分
其他
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This time around I waa unhappy with my stay the toilet was running disturbed my sleep as I was totally exhausted too exhausted to ask for another room and the worst part about it I ungraded my eoom it was worse than the regular suite I had priorcouple months ago
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酒店回复: I'm sorry to hear about your experience during your stay. It sounds incredibly frustrating to deal with a running toilet, especially when you were already exhausted. It's disappointing that the upgraded room didn't meet your expectations and was actually worse than your previous suite. I hope the management addresses these issues for future guests. Thank you for sharing your feedback.
5.0分
其他
Clean rooms, staff was very friendly, nice to have a free breakfast. I recommend this hotel and will stay again.
非常适合家庭入住的酒店！宽敞的房间和带独立卫浴的房间都非常舒适。下次还会选择入住这家酒店。
The cable TV in our suite wasn’t working and when I asked the front attendant, could we change to another room that did have TV? They said he couldn’t do that but then also they did not get the room with the cable fixed till the day. I was actually leaving so that was useless to me and that being a Thanksgiving holiday not having streaming channels ****** a lot because I had kids with me who were very bored because they used to watching Netflix or being able to watch YouTube and they couldn’t because the TV wasn’t working fully
The property is in a really nice area and close to everything.
BUT the hotel needs some upgrades, the hallway carpet needs a deep clean or be replaced. The hallway either smelled of urine or ****....
The elevator sounded like parts were falling off, scary.
The breakfast was horrible stayed for 4 days it was the same everyday, the second day til departure the food items once gone wasn't replenished.
Our door latch was broken. Anytime we opened it, it would move in and out on the bottom. The toilet flusher handle would keep running water unless we put it back up. Lastly, the TV would NOT allow us to use our firestick or sign in on Wi-Fi. We had a horrible cheap remote which was weird because we have stayed here many times and never had that remote or issues with the firestick/Wi-Fi. I want to watch my firestick and/or be able to sign in on my apps to watch my shows and not being able to almost makes me not want to stay again. I like upgrading to the 2 bedrooms and 2 bathrooms, i like the parking, i like the price, and i love being able to pay for late check-out til 3. I just really want to be fully comfy and being able to use my firestick is comfy. We spent HOURS trying to get it to work but when the firestick would be on the volumn was on 1000 and there was absolutely NOTHING you could do about it. The cheap remote they gave us controlled nothing but the TV. We couldnt even click Apps because there was no "OK" or arrow buttons. It was frustrating. With people staying long-term, they should make those TVs and remotes more flexible. I had to look up ways getting around their WiFi just to connect the firestick but it didnt matter because the volumn was SO LOUD it was like the TV was about to blow all speakers. Other than the TV issues, I would come back. Please FIX this. I stay here everytime i come to Bmore and this is a HUGE issue for me.
Stayed at this same hotel several times before; however, our room location was much noisier this time. In addition, a considerable amount of light was shining through the seal around the entrance door.
When I got there, my initial room was not cleaned, the second room offered was cleaned but had an odor, the front desk worked hard to accommodate me and finally found a room i could stay in. Once I was settled in, I was able to enjoy my stay.
Check in was super easy and Nick at the front desk is a gem. The room was clean and I will stay again. Thank you!
Was checked into a room that was not clean. The bed was made and looked used. There was a dirty towel on the door.
This time around I waa unhappy with my stay the toilet was running disturbed my sleep as I was totally exhausted too exhausted to ask for another room and the worst part about it I ungraded my eoom it was worse than the regular suite I had priorcouple months ago
Clean rooms, staff was very friendly, nice to have a free breakfast. I recommend this hotel and will stay again.