I brought attention to the staff that the soap dish in the shower was coming off the wall and water was getting behind the wall. I did this on the first day of my stay and expected it to be repaired. It was not fixed the 5 days of my stay. These other items below I did not report. 1) Walking on the floor bare footed, I picked up grains of sand on the soles of my feet. 2) The top of the refrigerator in front of the microwave was gross with dried food or whatever it was. 3) An electrical outlet cover was broken and only a small piece remained. 4) I noticed that a lot of cold air was coming around the door. obviously the gaskets were not adequate and needed to be replaced. 5) There was one small but noticeable defect in the floor covering. On a much more positive note when checking in I was greeted very well and recognized by name as previously been there. My room was 142. When I am in Fayetteville, I will again stay at this motel. The price is right.
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酒店回复: sir, we sincerely apologize for the inconvenience caused during your stay. Please rest assured that our team will address the issues immediately. we deeply regret your experience and we promise to provide you with a much better stay next time.Thank you!!
4.0分
其他
Front desk service was wonderful! Room could have been cleaned better, air vents on unit scared me and unit itself was very loud.
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酒店回复: thank you for your feedback! we`re glad to hear you had a positive experience with our front desk team. they will be happy to know they made a great impression. We're sorry to hear the room cleanliness and Noice level from the unit didn`t meet your expectations. We'll be sure to address this to our team to improve moving forward. we appreciate you bringing this to our attention and hope to welcome back for a more comfortable stay .
5.0分
其他
I like that it is near different shopping centers as well close to restaurants and fast food. also itd5 u
1.0分
其他
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The shower and room were not cleaned. You could still see hair from previous guests. The complementary breakfast was picked up at eight instead of nine. The man at the front desk was extremely unhelpful and had an attitude the entire time. The elevator feels like it’s one bad shock away from falling apart. The pillows were small and square like throw pillows so there were no actual pillows. Overall will not be coming back. Worst experience I’ve ever had and would like to talk to someone about getting money back for this.
2.0分
其他
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There was black mold in the ceiling in the room and bathroom I also had to pay a 50$ deposit in addition to paying almost 200$ for the room that I have yet to get back
2.0分
其他
Damn noise from cars driving by. Spiders in the room the second time i stayed. Otherwise you get what you pay for
2.0分
其他
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Breakfast was poor and limited to snacks, and coffee. Only a waffle is offered.
Room floor are black with dirt. So don’t walk bear footed.
We have to request house keeping, and that was only done once in 10 days.
The only grace was today, we got a late check out because they ran out of waffle batter and the attendant at the front desk today was very pleasant.
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酒店回复: Thanks, Natalie, for your review. Your feedback is what we need to continue pushing forward in a positive direction. We would love to serve you again in the near future if given the opportunity.
1.0分
家庭亲子
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They was not going to honor my reservation that I made a month ago due to family event that I was apart of. I had to inform them I was apart of the family. My room had vulgar language written on the walls and mirrors. The walks and doors had damage as if someone used force. It was a lady walking around with a knife when we arrived. People that looked sick were hanging on the premises. The person securing the premises looked like one of the sick people hanging out. My experience was terrible and I felt unsafe for me and my family. My sister had people trying to break into her room twice.
2.0分
其他
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First they charged me a fee of $50.00 just in case something was destroyed in the room. When I entered the room and saw the condition of room my jaw dropped. There was a huge hole on the wall n sheets on bed were dirty. I was very upset that they would assign a room in that condition to anyone. Went back to front office n they assigned me another room. It was a little better. I will never stay in this hotel again n I would never recommend it anyone.
管理不善
一家有潜力的酒店。最大的问题是管理它的人。他们不知道如何管理酒店。这个地方看上去很糟糕。他们从来没有来疏通厕所，我们不得不搬到另一个房间。 几乎没有早餐。该区域很脏，没有人照料或提供服务。没有牛奶可以冲泡麦片，也没有牛奶可以冲泡燕麦片。一两根香蕉就够了。我有照片可以证明这一点。除非你推，否则电梯门不会关闭。如果管理层进行良好的变革，它可能会成为一家非常好的酒店，因为它的地理位置优越。它不允许我添加照片...为什么？
I brought attention to the staff that the soap dish in the shower was coming off the wall and water was getting behind the wall. I did this on the first day of my stay and expected it to be repaired. It was not fixed the 5 days of my stay. These other items below I did not report. 1) Walking on the floor bare footed, I picked up grains of sand on the soles of my feet. 2) The top of the refrigerator in front of the microwave was gross with dried food or whatever it was. 3) An electrical outlet cover was broken and only a small piece remained. 4) I noticed that a lot of cold air was coming around the door. obviously the gaskets were not adequate and needed to be replaced. 5) There was one small but noticeable defect in the floor covering. On a much more positive note when checking in I was greeted very well and recognized by name as previously been there. My room was 142. When I am in Fayetteville, I will again stay at this motel. The price is right.
Front desk service was wonderful! Room could have been cleaned better, air vents on unit scared me and unit itself was very loud.
I like that it is near different shopping centers as well close to restaurants and fast food. also itd5 u
The shower and room were not cleaned. You could still see hair from previous guests. The complementary breakfast was picked up at eight instead of nine. The man at the front desk was extremely unhelpful and had an attitude the entire time. The elevator feels like it’s one bad shock away from falling apart. The pillows were small and square like throw pillows so there were no actual pillows. Overall will not be coming back. Worst experience I’ve ever had and would like to talk to someone about getting money back for this.
There was black mold in the ceiling in the room and bathroom I also had to pay a 50$ deposit in addition to paying almost 200$ for the room that I have yet to get back
Damn noise from cars driving by. Spiders in the room the second time i stayed. Otherwise you get what you pay for
Breakfast was poor and limited to snacks, and coffee. Only a waffle is offered.
Room floor are black with dirt. So don’t walk bear footed.
We have to request house keeping, and that was only done once in 10 days.
The only grace was today, we got a late check out because they ran out of waffle batter and the attendant at the front desk today was very pleasant.
They was not going to honor my reservation that I made a month ago due to family event that I was apart of. I had to inform them I was apart of the family. My room had vulgar language written on the walls and mirrors. The walks and doors had damage as if someone used force. It was a lady walking around with a knife when we arrived. People that looked sick were hanging on the premises. The person securing the premises looked like one of the sick people hanging out. My experience was terrible and I felt unsafe for me and my family. My sister had people trying to break into her room twice.
First they charged me a fee of $50.00 just in case something was destroyed in the room. When I entered the room and saw the condition of room my jaw dropped. There was a huge hole on the wall n sheets on bed were dirty. I was very upset that they would assign a room in that condition to anyone. Went back to front office n they assigned me another room. It was a little better. I will never stay in this hotel again n I would never recommend it anyone.