酒店回复: Hello Teri,Thank you for sharing your feedback. We are pleased to hear that you enjoyed the friendly staff and clean pool area, as well as the comfort of the beds. Your observations regarding the room condition and front desk staffing are noted and will be addressed with the relevant teams. We continually strive to enhance our guest experience and appreciate your input on areas for improvement. We hope to have the opportunity to welcome you back for a better experience in the future.
酒店回复: Hello Anna,Thank you for sharing your positive experience! We’re delighted to hear that you found our hotel clean and our staff friendly. Your feedback about the coffee will be noted, as we always strive to create a pleasant experience for our guests. We look forward to welcoming you back on your next visit!
5.0分
其他
原文
翻译提供方：Google
我们住了三天，一切都很完美。早餐和咖啡吧都很棒。泳池有点冷，不过我已经习惯了。
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酒店回复: Hello Greg,Thank you for your feedback! We're delighted to hear that you enjoyed our breakfast and coffee bar during your stay. It's great to know you made the most of the pool, even with the cooler temperature. Your thoughts are appreciated, and we hope to welcome you back for another enjoyable stay in the future!
酒店回复: Hello Brittany,We are delighted to hear that you enjoyed our friendly service, comfy beds, and clean rooms during your stay. Thank you for sharing your feedback about the parking situation; we appreciate your understanding and are glad our staff could assist you. We hope you had a pleasant overall experience and would love to welcome you back in the future.
酒店回复: Hello Candace, We are truly sorry to hear about your experience and apologize for any inconvenience caused. Guest satisfaction is our top priority, and we take your feedback seriously. Should you wish to discuss this matter further, please do not hesitate to reach out to our management team. Your comfort and satisfaction are of utmost importance, and we hope to have the opportunity to make it right.
5.0分
商务出差
原文
翻译提供方：Google
整个酒店，包括我的房间，都维护得很好，很干净。房间非常舒适，早餐也很棒。
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酒店回复: Hello jim,We're delighted to hear you enjoyed our clean and comfortable accommodations, as well as our breakfast offerings during your stay. Our team is committed to maintaining high standards for all our guests to enjoy. Thank you for your kind feedback!
酒店回复: Dear Guest, We appreciate your feedback on the cleanliness and comfort of our rooms. We recommend connecting with our management team directly to address the incidental fee concern. Rest assured, we will share your feedback regarding the air conditioner noise with our team for further review.
酒店回复: Hello Susan, We regret to hear about the inconvenience you experienced with your reservation. We suggest reaching out to our management team to further investigate this matter. Your feedback is valuable to us as we aim to improve our services.
酒店回复: Peder,Thank you for taking the time to leave us a review.The 50 is a damage deposit hold. Upon looking at your reservation, that 50 has been returned to you. Please allow up to 3-5 business days for this to process through your bank.
房间的沙发床上没有床单和枕头。入住办理得挺顺利的。没有热水浴缸是个大缺点，但泳池很干净。房间还不错。早餐有一些选择，还行吧。下午4点我们入住的时候，咖啡机没有运行。
工作人员很友好，泳池区也很干净。由于地毯有些脏/湿，我们不得不换房间。前台人手不足。大楼看起来有些破败，油漆和墙纸剥落，有磨损痕迹，家具破损等等。
床很干净舒适，孩子们在干净的泳池区玩得很开心。
家庭旅行
这家酒店真是干净整洁！员工非常友好热情！我不太喜欢他们的咖啡，但这就是连锁酒店的问题。我绝对会再住那里！
我们住了三天，一切都很完美。早餐和咖啡吧都很棒。泳池有点冷，不过我已经习惯了。
快捷方便
前台非常友好和乐于助人！我们的床超级舒服，房间非常干净。
唯一的缺点是夜间停车。他们的停车场对于酒店来说似乎有点小，我们不得不停在另一个停车场。不过工作人员很乐于指导我们。
这是怎么发生的？！
简直不敢相信！我通过电话与前台的员工交谈，告诉他我们正要去办理入住手续，他说没问题，当我们带着所有行李到达酒店时，他告诉我们他们已经把我们的房间让给了别人，现在已经订满了。我 2 个月前就付了这个房间的钱，刚刚通过电话和他交谈过。他非常紧张，不得不打电话给我们在另一家酒店和完全不同的位置安排了另一个房间。新酒店正在装修，电梯甚至无法使用，因为他们把我们安排在了三楼。我以前从未遇到过这种情况，我们会和管理层谈谈。
整个酒店，包括我的房间，都维护得很好，很干净。房间非常舒适，早餐也很棒。
他们收取了两次 50 美元的杂费。一个多星期后，这笔费用仍然记在我的信用卡上。房间很干净，床很舒服。但不幸的是，睡眠质量很差，因为每次空调关闭时，都会有剧烈震动，然后发出咕噜声。
他们取消了已经确认的预订，凌晨1:30就把我们丢在一边！我们不得不去另一个城镇找住宿。他们既没有解释取消预订的原因，也没有解释是怎么回事。简直无法接受。
我再也不会去了。去参加葬礼的时候，浴帘乱糟糟的，没有。回家后，我的卡上又多扣了50美元，没人解释原因。