酒店回复: Thank you very much for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations and that you encountered issues with cleanliness and mustiness in your room. We deeply regret the discomfort this caused, as we always strive to maintain the highest standards for our guests.We also apologize for the way your early checkout request was handled by our front desk team on your last evening with us. Unfortunately, our housekeeping staff had already completed their duties for the day, which prevented us from addressing your concerns at that time. We’re truly sorry that the response you received was less than satisfactory, and we will be sharing your comments with the team to improve our service.We wish that we had had the opportunity to address these issues earlier in your stay so that we could have worked to make things right.
酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about your experience and that we fell short in providing the comfortable stay you expected. Your concerns about the room conditions and service are taken seriously, and we will address them with our team to improve. Unfortunately, over the July 4th weekend, we were sold out, and did not have other rooms to move you to. Although disappointing to learn, we appreciate you bringing this concerns to our attention.
酒店回复: We’re sorry to hear about your disappointing stay with us. Our town requires that a lifeguard be on duty at all times, and as such, during the summer we generally only open one pool at a time - depending on the weather. We are not open for lunch. We understand that these issues (and the coffee cup matter) negatively impacted your experience and we do wish to apologize. We will be sharing your feedback with our team.
酒店回复: Thank you for sharing your thoughts. We do our best to provide clear and accurate descriptions of all our accommodations, including the two-room suite. We have reviewed the listing and respectfully, believe it is an accurate depiction. We’re sorry if there was any confusion and regret that the suite (0ne king bed, sitting area with pull out couch, separated by French doors) was not suitable for your needs.
总的来说入住体验很好，酒店安静舒适。
一切都很好，除了晚上孩子们在走廊里跑来跑去、大声喧哗。家长们应该更好地照看孩子。
设施略显陈旧，但泳池和花园维护得很好，住起来也很舒适。房间不大，但很舒适。地理位置便利，步行即可到达海滩主街，虽然略显荒凉。唯一的小抱怨是，退房当天，客房服务员敲了两次门，要求我在退房时间前提前离开房间，这让我很不愉快。
很遗憾，我们一行六人（住在两间相邻的房间）在这家酒店的住宿体验令人失望。酒店需要重新装修一下。地毯脏兮兮的，一楼被水浸过，散发着霉味。门是空心的，在房间里就能听到走廊里的一切动静。泳池没有毛巾，我们从前台拿来的毛巾也磨损得很厉害。前台工作人员没有提供任何帮助（他们告诉我们，由于没有休假，所以对这片区域不熟悉），既不热情又近乎粗鲁。从酒店步行即可到达遍布餐厅和商店的大街，但您必须穿过一条遍布停车场的街道，然后经过火车站，那里到处都是乞丐。酒店餐厅不错，房间也很干净。
房间里弥漫着霉味，到处都是蜘蛛网，无论走到大楼的哪个角落，都弥漫着霉味。照片上看到的和实际看到的完全不一样。位置虽然符合我们的计划，但即使只在房间里住一晚，也让人难以忍受，而且我们提前一天退房了。我们问前台是否可以提前退房，前台员工甚至都没问怎么回事，就说可以，就这样了。不退款，理由是“清洁工白天回家了，没法打扫”。
糟糕的住宿体验
房间非常潮湿，而且有异味。我们问前台有什么可以改进的地方，但他们却毫不理会。他们没有提供换房或其他任何解决方案，只是建议我们打开空调。
我们还向前台咨询了其他一些问题，但整体客户服务非常糟糕。所有回复都同样令人不悦。感觉他们不太愿意待在那里，而且我们感觉不受欢迎。
考虑到我们每晚支付的约300-350美元（因为我们提前退房），这完全不值得。早餐不包含在内，工作人员态度冷淡，房间里还有异味。
我们目睹了其他客人也遭遇了类似的对待。所以我们不推荐这家酒店。
我2025年6月6日入住，想用室内泳池。结果不行……没有救生员……她在室外游泳池……然后周六我问酒店里有没有地方吃午饭……没有……他们要到下午5点半才供应食物……然后周六我带着咖啡杯去了室内泳池……结果被告知不能用咖啡杯……我再也不来了。
酒店很漂亮，员工很棒，但是当你打开房间的门时，从浴室飘来的下水道气味非常难闻。
设施宽敞美观，但维护略显不足（可能是因为现在是淡季，生意不好）。餐厅很干净，早餐也不错。酒店毗邻机场，地理位置偏商业/工业区，而非休闲娱乐区。
更大的问题是*******。他们的价格比希尔顿的直接价格贵得多。酒店工作人员还告诉我，由于是*******预订，因此无法累积希尔顿荣誉客会积分。
我们预订的房间（两室套房）根本就不存在。别相信这些房源信息——描述不准确！