酒店回复: Thank you for taking the time to leave a review of your recent stay. We are truly saddened to hear that your stay was not as relaxing and enjoyable as we would have hoped it to be. We hope that you will come and see us again and allow the property the chance to give you the WOW experience that each and every guest deserves.
酒店回复: I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your concerns have been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
酒店回复: Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We can completely understand your frustration with the pool being closed. Please know that it is never the hotels desire to misinform or mislead any of our guests. We truly want each and every guest to have a fantastic and relaxing time with us. Again, we apologize for inconvenience and frustration.
酒店回复: May we ask that you contact the General Manager regarding your stay, as the hotel has not had any type of complaint such as you have stated. We would like the opportunity to look into your stay further.
酒店回复: I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your review has been shared with our housekeeping leaders to ensure this is an isolated incident.Again, my apologies for the inconveniences that you encountered during your stay.
酒店回复: Please accept our sincere apologies as it sounds as if your stay was not as wonderful as we would have liked. We have shared your concerns with our staff to ensure that this type of issue does not occur in the future. The additional 20 per room per evening incidental hold is always released by the hotel at checkout as long as nothing was charged from the market or bar. The additional hold takes approximately 3 to 5 business days to fall back onto your card depending on your banking institution. If for some reason the additional authorizations are still showing pending, please feel free to contact the hotel for assistance.
1.0分
家庭亲子
原文
翻译提供方：Google
不太干净，拉出沙发床时发现整袋薯片和饼干。
展开
酒店回复: Please accept our apologies for the cleanliness issues during your stay. Please refer to your previous review regarding this particular stay.
空调声音有点大。环境很好，早餐也不错，打扫得很干净，前台服务小哥态度很亲切。总体来说是值得推荐的酒店。
离Culver's汉堡店很近，走10分钟就能到超市。
房间干净卫生，非常适合出差旅行！
酒店还行，但需要很多翻新。床不舒服，枕头很糟糕。暖气噪音很大，冰箱要按里面的按钮才能用（直到退房才意识到）。我以为酒店有热水浴缸，结果错了。泳池很冷。早餐还可以，但没什么特别的。因为太冷，我们一到房间就不得不重新加热。
蚂蚁和泳池染料
一家六口出行，3个大人，3个小孩，分别是11岁、5岁和4岁。预订这家酒店是因为泳池，泳池的水看起来像是被染成了蓝色，用来遮盖藻类。泳池绝对需要翻新升级。至于房间，设施简陋，而且没有我期望的酒店那样细致清洁。冰桶没有彻底清洁。房间里灰尘很多。蚂蚁爬满了窗户下方的暖气片。淋浴设备老旧。房间里没有任何便利设施。冰箱不能冷藏。前台工作人员非常友好。清洁人员非常老旧，所以房间清洁工作做得不够细致。清洁工作做得很差。免费早餐不错，但早餐工作人员态度很差，不愿意被打扰。这家酒店有很多潜力，但它的好坏取决于它的管理，而管理层似乎对酒店服务缺乏热情。真讨厌！
我们一家人旅行了 4 个小时，在办理入住手续后预订了这家酒店，然后我发现游泳池关闭了，这是我们选择这家酒店的首要原因，因为有游泳池，但他们的网站对此没有任何评论，这让我们非常失望
床上不止我一个人
我上床睡觉，半夜醒来，发现床上有虫子在活活咬我。我的腿都被咬了。检查床单和其他东西后，很明显上面沾着某个人的头发，而且他的头发比我的长得多。至少可以说，这是一次可怕的经历。已经快一周了，我的腿还是很痒。
讨论
当我到达那里时，桌子、浴缸和水槽很脏，我打电话给前台，他说他会来拍照，他照做了，我和丈夫也照做了，我要求用吸尘器和清洁用品来打扫我自己的房间，因为丈夫目前身体不好，他不想收拾行李，第二天就搬走了，我的孩子一直抱怨他们在床上不舒服，哦，让我们回到我拉开床单的时候，我的床单上有金发，我是古巴人，我是黑色卷发，好吧，让我们回到第二天，长话短说，我不得不扔掉我们带的毯子和衣服，因为我们醒来时发现身上有碎屑，我的宝宝12个月了，他的整个肚子都很糟糕，我很失望，我在这里住了很久，每晚花了200美元，却一直这样
隐藏费用，房间不干净。
我女儿在折叠沙发上发现了另一家酒店的钥匙，显然没人打扫过。沙发垫上有破洞和污渍。他们把垫子翻过来藏起来。淋浴间的护发素也用完了，我告诉前台，他们说会给我一瓶新的让我自己换……那不是我的工作。另外，每间房还额外收取了20美元的杂费。预订酒店时从未被告知会发生这种情况，考虑到我们离开时房间一尘不染，我们应该获得退款，但最终没有。
不太干净，拉出沙发床时发现整袋薯片和饼干。