酒店回复: Thank you for your great rating! We're glad you enjoyed your stay and truly appreciate your feedback. If there's anything we can improve to make your next visit a perfect 10, we’d love to hear it. Hope to welcome you back soon!
3.0分
其他
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Needs a Little Love!
Great breakfast serving many people this morning and staff was working hard to please guests. EXCELLENT coffee! Only one elevator working and thus with a full house waiting a bit and crowed elevators. TV system in the rooms just beyond understanding...No instructions on how to use, where stations were...nothing printed and remote did not work as expected.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our breakfast and that our team made a positive impression during your stay—especially the coffee, which we're proud to serve!We sincerely apologize for the inconvenience caused by the elevator and the TV system. We understand how frustrating that can be, especially during busy times. Your comments about the lack of instructions and remote issues are noted, and we’ll look into improving that experience for future guests.We truly appreciate your input—it helps us improve—and we hope to welcome you back for an even better stay.
4.0分
家庭亲子
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TV did not work. ShPower door I installed backward, preventing use of grab bar, hitting shower head, and hanging the towel bar on the inside where it would get wet. Room phone would not connect to front desk.
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酒店回复: Thank you for your detailed feedback and the solid rating despite the inconveniences you experienced. We sincerely apologize for the issues with the TV, shower door setup, and phone connection — these are not the standards we aim to uphold. Your comments have been shared with our maintenance team for immediate attention. We're glad the rest of your stay was enjoyable, and we hope to have the opportunity to welcome you back with improvements in place.
5.0分
其他
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Parking was good air conditioning was excellent hot tub jets didn’t work and bugs was is the hot tub floating around breakfast was also excellent. The staff was amazing we had stains on our bed they switched the bedding for us my only problem was the bugs in the hot tub and the pool was way to cold
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酒店回复: Thank you so much for the 10/10 rating and for taking the time to share your experience! We're thrilled to hear you enjoyed the parking, air conditioning, breakfast, and especially the service from our amazing staff — we’re proud of their dedication to making things right, like quickly addressing the bedding issue.We do want to sincerely apologize for the bugs in the hot tub and the cold pool temperature — that’s certainly not the experience we aim to provide. Your feedback has been shared with our maintenance and housekeeping teams so we can address these issues promptly and ensure a better experience moving forward.We truly appreciate your honest comments and your positive outlook despite the hiccups. We hope to welcome you back again soon for an even more comfortable and relaxing stay!
5.0分
家庭亲子
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I was concerned when we pulled in and it looked like they were working on the hotel but I was quite pleased when we went inside. The room was nice the employees were great and they had a nice variety for breakfast. I would definitely stay there again.
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酒店回复: Thank you so much for the perfect 10/10 rating! We understand how first impressions matter, especially with ongoing exterior work, so we're thrilled to hear that your experience inside exceeded expectations. We're glad you enjoyed the room, appreciated our friendly team, and liked the breakfast variety. Your kind words truly mean a lot, and we’d be honored to welcome you back anytime!
4.0分
其他
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They are clearly going through a renovation, so I’m giving some grace. But the bathroom was tired and there are water soaked tiles on the ceiling of the hall on the 4th floor.
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酒店回复: Thank you for the 8/10 rating and for your understanding as we go through renovations — we truly appreciate your patience during this time. We're glad you gave us a chance and also grateful for your honest feedback.We apologize for the condition of the bathroom and the ceiling tiles on the 4th floor. These are exactly the types of issues we’re working to address through our updates, and your comments help us prioritize what's most important to our guests.We hope to welcome you back in the future so you can enjoy a refreshed and improved experience!
2.0分
其他
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The staff at the front desk was amazing but, pool was run down with painting coming off on all the kids. The hotel room had ants and stains in the carpet everywhere. The bathroom shower wasn’t clean.
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酒店回复: Thank you for taking the time to share your experience with us. We're truly sorry to hear that several aspects of your stay fell short, especially the condition of the pool, room cleanliness, and presence of ants. That’s not the standard we strive to maintain, and we sincerely apologize for the inconvenience you and your family experienced.On a positive note, we’re glad to hear our front desk team made a great impression — we’ll be sure to pass along your kind words to them.Your feedback has been shared with our housekeeping and maintenance teams so we can address these issues promptly. We’re committed to making improvements and hope you'll consider giving us another chance to provide a much better experience in the future.
3.0分
其他
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Parking lot was very run down, lots of cracks no lines for parking. Walkways were dirty and unkempt. The drop off area was cordoned off because somebody apparently crashed into the roof of the overpass. No flowers or landscaping just what felt like old construction debris. The common areas are very rundown carpet needs to be replaced walls need to be painted. Inside the room, the furniture is old and scratched but the bed was good. Just felt very rundown more like a motel. for the price I was surprised, I thought I’d get a little bit more. Went down for breakfast at about 745am and most of the food was out of stock already. I guess there was a big golfing group that came the same weekend. They did have a good variety, but the sausage was barely cooked. Oatmeal had run out. Just average and if we come back to the area I would look for some where else to stay.
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酒店回复: Thank you for taking the time to share your detailed feedback. I sincerely apologize that your experience did not meet your expectations. We are aware of the areas needing improvement, including the parking lot, walkways, common areas, and breakfast service, and we are actively working on upgrades and maintenance to address these concerns.I am glad to hear that you found your bed comfortable and that there were some positive aspects of your stay. Your comments are valuable as we continue to improve, and I hope we have the opportunity to provide you with a much better experience in the future.
4.0分
其他
Friendly staff, good location, good breakfast choices, comfortable and clean room.
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酒店回复: Thank you for the great 8/10 rating! We're so glad you enjoyed our friendly staff, convenient location, breakfast options, and your clean, comfortable room. Your feedback means a lot to us, and we hope to welcome you back soon for an even better stay next time!
舒适干净方便
好的
Needs a Little Love!
Great breakfast serving many people this morning and staff was working hard to please guests. EXCELLENT coffee! Only one elevator working and thus with a full house waiting a bit and crowed elevators. TV system in the rooms just beyond understanding...No instructions on how to use, where stations were...nothing printed and remote did not work as expected.
TV did not work. ShPower door I installed backward, preventing use of grab bar, hitting shower head, and hanging the towel bar on the inside where it would get wet. Room phone would not connect to front desk.
Parking was good air conditioning was excellent hot tub jets didn’t work and bugs was is the hot tub floating around breakfast was also excellent. The staff was amazing we had stains on our bed they switched the bedding for us my only problem was the bugs in the hot tub and the pool was way to cold
I was concerned when we pulled in and it looked like they were working on the hotel but I was quite pleased when we went inside. The room was nice the employees were great and they had a nice variety for breakfast. I would definitely stay there again.
They are clearly going through a renovation, so I’m giving some grace. But the bathroom was tired and there are water soaked tiles on the ceiling of the hall on the 4th floor.
The staff at the front desk was amazing but, pool was run down with painting coming off on all the kids. The hotel room had ants and stains in the carpet everywhere. The bathroom shower wasn’t clean.
Parking lot was very run down, lots of cracks no lines for parking. Walkways were dirty and unkempt. The drop off area was cordoned off because somebody apparently crashed into the roof of the overpass. No flowers or landscaping just what felt like old construction debris. The common areas are very rundown carpet needs to be replaced walls need to be painted. Inside the room, the furniture is old and scratched but the bed was good. Just felt very rundown more like a motel. for the price I was surprised, I thought I’d get a little bit more. Went down for breakfast at about 745am and most of the food was out of stock already. I guess there was a big golfing group that came the same weekend. They did have a good variety, but the sausage was barely cooked. Oatmeal had run out. Just average and if we come back to the area I would look for some where else to stay.
Friendly staff, good location, good breakfast choices, comfortable and clean room.