We thought overall the property and room was nice. However, I had reserved a room with a “roll” in shower because my husband is handicapped and can’t step over a tub edge. We were given room with tub. An outlet in our room was hanging by wires near bed. Room service food arrived cold. Then when we checked the hotel held TWICE the amount of my CC for our two night stay, that is unacceptable.
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酒店回复: First and foremost, our sincere apologies that your recent stay at the property fell below expectations. Your feedback is extremely important, and we regret the inconveniences you experienced. While we do our best to honor specific room requests for reservations made on third-party sites, it is dependent on availability at check-in, and we regret that alternative accommodations were not to your liking. Regarding the credit card holds, please note that the hotel’s authorization policy is designed to provide access to the facilities and services during your stay, and any excess hold should have been released shortly after checkout. We regret any frustration this booking situation caused, so please feel free to reach out to us before your next trip so we can ensure your visit is hassle-free. We always want to ensure your comfort, and rest assured that if you have any further concerns, we're always here to assist.
4.0分
其他
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This was a concert day and the hotel was full. The restaurant was packed and the very understaffed. However, while people were somewhat disappointed in the service, the restaurant staff was incredibly professional. They were polite, respectful and very considerate. I would give them a 15 out of 10! Very impressed!
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酒店回复: It was a pleasure welcoming you to Marriott Greensboro Downtown, and while we're disappointed that you had a few concerns, we're thrilled our team's outstanding hospitality left such a positive impression. Your review is appreciated, and we look forward to welcoming you back for an even better experience next time!
3.0分
其他
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I will say, the staff at this hotel is AMAZING!!! Several of the people that I talked to were very nice. It must be that southern hospice that I’m just not used to up north. 😂 I ended up having to switch rooms due to the air-conditioning and a need for a walk-in shower due to an injury. The staff immediately was able to get me assigned to a new room. In fact, I didn’t even need to come to the front desk to make this request. Now, I can be a stickler when it comes to hotels and I do pay attention to the minor details. The rooms need to be renovated. There’s a lot of chipped paint, severe cracks, discoloration throughout the room and mild bubbling/water damage in the ceiling in the bathrooms. To me, paying attention to this level of detail as a hotel can really just contribute to the comfortability of your guests. And id think most of that kind of stuff would be an easy fix. Just my recommendation.
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酒店回复: Thank you for sharing such a thoughtful look at your stay! We're delighted that the warmth you felt from our team really came through, and it’s wonderful to see how quickly they were able to help when you needed a room better suited to your needs. That kind of genuine care is exactly what we want guests to experience. We also appreciate your input: noting where the space can feel more polished helps guide the improvements that make a stay more comfortable, and your perspective is genuinely valued. We’re committed to enhancing the overall experience, so your next visit feels even better from the moment you walk in. We’d be glad to welcome you back whenever your travels bring you this way again.
酒店设施有些老旧，不过卫生条件还不错。楼下中央空调噪音太大了。请向酒店反应一下。 The AC system is so noisy!
我去办理入住手续，我们之前预订了那家酒店。结果到了房间才发现是单人间，而不是双人间。房间里还有一股很重的霉味。而且空调也坏了，我们整晚都热得受不了。这次入住体验糟透了。
住宿还行。801房间床单上有头发，天花板石膏板被水损坏，价格有点高。停车费18美元/天。早餐需付费。
虽然我开了暖气，但房间还是很冷。地毯也很冷，我想是因为地板是水泥的。浴室比较小。
停车要付费，而且没有免费早餐。食物很贵。大堂和餐厅都冷得要命。
另找一间浴室。浴室没有风扇。卧室没有额外的镜子。房间空间有限。
不
We thought overall the property and room was nice. However, I had reserved a room with a “roll” in shower because my husband is handicapped and can’t step over a tub edge. We were given room with tub. An outlet in our room was hanging by wires near bed. Room service food arrived cold. Then when we checked the hotel held TWICE the amount of my CC for our two night stay, that is unacceptable.
This was a concert day and the hotel was full. The restaurant was packed and the very understaffed. However, while people were somewhat disappointed in the service, the restaurant staff was incredibly professional. They were polite, respectful and very considerate. I would give them a 15 out of 10! Very impressed!
I will say, the staff at this hotel is AMAZING!!! Several of the people that I talked to were very nice. It must be that southern hospice that I’m just not used to up north. 😂 I ended up having to switch rooms due to the air-conditioning and a need for a walk-in shower due to an injury. The staff immediately was able to get me assigned to a new room. In fact, I didn’t even need to come to the front desk to make this request. Now, I can be a stickler when it comes to hotels and I do pay attention to the minor details. The rooms need to be renovated. There’s a lot of chipped paint, severe cracks, discoloration throughout the room and mild bubbling/water damage in the ceiling in the bathrooms. To me, paying attention to this level of detail as a hotel can really just contribute to the comfortability of your guests. And id think most of that kind of stuff would be an easy fix. Just my recommendation.