When we arrive the hotel was out of keys. The front desk had to unlock the room door Everytime we returned back to the hotel.
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酒店回复: Dear Eric,On behalf of the entire hotel team, I want to thank you for sharing about you stay with the Fairfield Family.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all department managers and there team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Amarcus McMillian
1.0分
家庭亲子
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Room was dirty with spider and cobweb next to the curtain. Elevator had strong smoke smell. Bread in the breakfast had fungus which was thrown after we pointed out to the staff.
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酒店回复: Dear Arya,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit, cleanliness has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Amarcus McMillian
1.0分
其他
Booked a stay here accidentally, I canceled the stay same day and they still wouldn’t issue me a refund
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酒店回复: Dear Logan, Thank you for taking the time to let us know about your experience while staying with us. Your experience of Fairfield inn & suites is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Amarcus McMillian
1.0分
商务出差
The hotel is lacking staff support and rooms are very dirty. I appreciated the clean sheets, but it was too dirty to take a shower or walk around barefoot.
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酒店回复: Dear Amanda,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit, cleanliness has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Amarcus McMillian
因为赫兹（Hertz）的疏忽导致电子钥匙失效，但Best酒店给予了非常棒的协助，让我很感动。再次表示感谢！
位置不错，但设施有点旧。我们入住期间网络一直不好。
这家万豪费尔菲尔德酒店有点老旧，墙壁很薄，能听到隔壁房间的人说话、打鼾和笑。早餐也很简单，没什么亮点。
100%推荐
优质干净的服务和非常舒适的房间
很脏，有异味，
好的…。
When we arrive the hotel was out of keys. The front desk had to unlock the room door Everytime we returned back to the hotel.
Room was dirty with spider and cobweb next to the curtain. Elevator had strong smoke smell. Bread in the breakfast had fungus which was thrown after we pointed out to the staff.
Booked a stay here accidentally, I canceled the stay same day and they still wouldn’t issue me a refund
The hotel is lacking staff support and rooms are very dirty. I appreciated the clean sheets, but it was too dirty to take a shower or walk around barefoot.