酒店回复: We appreciate your feedback and take all feedback seriously! We have given this feedback to the appropriate departments to prevent this from happening again in the future. Please understand that this was an isolated event regarding the cleanliness and pest issue and we do sincerely apologize that we did not meet your expectations. I truly hope this does not deter you from staying with us in the future and I do appreciate you taking time out to inform us of this incident. Thank you again for choosing the Candlewood Suites for your hotel experience.
酒店回复: I appreciate you taking time out to address your concerns with your most recent interaction with our hotel. I apologize for the cleanliness issue that you experience during your stay and wanted to let you know that this is a rare occasion and we take all cleanliness complaints very seriously. I have brought this complaint to our Housekeeping Management team so we can prevent this from happening in the future. We apologize for any inconvenience this may have caused and hope this does not deter you from staying with us in the future. If you have any other questions or concerns please feel free to reach out to us at the information provided below. Thank you again for your loyalty to the IHG Brand
酒店回复: We appreciate your feedback! We hope to see you again soon and thank you for choosing the Candlewood Suites Greenville for your hotel experience.
3.0分
其他
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Staff was very nice and courteous! I was in a handicapped room / no carpet / floor was filthy / feet were black after walking around. Also no coffee maker in room .
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酒店回复: I appreciate you taking time out to address your concerns with your most recent interaction with our hotel. I apologize for the cleanliness issue that you experience during your stay and wanted to let you know that this is a rare occasion and we take all cleanliness complaints very seriously. I have brought this complaint to our Housekeeping Management team so we can prevent this from happening in the future. We apologize for any inconvenience this may have caused and hope this does not deter you from staying with us in the future. If you have any other questions or concerns please feel free to reach out to us at the information provided below. Thank you again for your loyalty to the IHG Brand.
5.0分
其他
The staff was great. The room was clean and quiet. We had everything we needed at the hotel.
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酒店回复: We appreciate your feedback! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.
5.0分
其他
I really appreciated the front desk staff, her name is India, she gave us restaurant recommendations and had our room prepared so we could check in early.
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酒店回复: We appreciate your feedback! Thanks for choosing the Candlewood Suites Greenville for your hotel experience.
5.0分
情侣出游
The kitchen was stocked for cooking for the two of us that stayed in the room. Parking was well lit which helped with any concerns about safety.i
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酒店回复: We appreciate your feedback! Thanks for choosing the Candlewood Suites Greenville for your hotel experience.
4.0分
其他
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The staff were amazing! They were very friendly and responsive. I loved the welcome note and gift bag of treats. Super pet friendly. Very clean overall! Highly recommend.
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酒店回复: We appreciate your feedback! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.
5.0分
家庭亲子
Have stayed in here numerous times while visiting my child at ECU. The staff is always pleasant, smiling and helpful.
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酒店回复: We appreciate your feedback! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.
4.0分
其他
Clean room, comfortable sleep. No ice in the fridge and a breakfast option would have been nice for the price I paid.
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酒店回复: We appreciate your feedback! Thank you for choosing the Candlewood Suites Greenville for your hotel experience.
我们来城里探亲，度过了漫长的一天。入住体验实际上是我住过的所有酒店中最好的一次。我们习惯住四星以上的酒店，但找不到允许携带宠物的酒店，所以根据评价决定住在这里。房间本身还不错；但是淋浴间很脏，地板上有死虫子。我个人在淋浴间滑倒了，因为没有淋浴垫，地板被弄湿了。床也很不舒服，这让入住体验更加糟糕。我看到这家酒店有很多潜力，但不幸的是，我的经历并非如此。
我们房间的地板很脏。我的鞋子粘在上面，最后我拿了一条湿毛巾擦了擦，心想可能是他们用的拖地剂的问题，结果毛巾擦完地板后变黑了。浴室真的太老旧了。我觉得这家酒店很久没怎么升级改造了。前台工作人员人很好，只是希望我们的房间也能这么干净。这次住宿我们损失了700美元，因为我们只住了一晚就退房了，然后又找了另一家酒店住。
我一定会再次入住。
我非常喜欢这里的宁静，我们的房间也超级干净。从抵达到退房，我们的客户服务都非常出色。我一定会再次入住。
Staff was very nice and courteous! I was in a handicapped room / no carpet / floor was filthy / feet were black after walking around. Also no coffee maker in room .
The staff was great. The room was clean and quiet. We had everything we needed at the hotel.
I really appreciated the front desk staff, her name is India, she gave us restaurant recommendations and had our room prepared so we could check in early.
The kitchen was stocked for cooking for the two of us that stayed in the room. Parking was well lit which helped with any concerns about safety.i
The staff were amazing! They were very friendly and responsive. I loved the welcome note and gift bag of treats. Super pet friendly. Very clean overall! Highly recommend.
Have stayed in here numerous times while visiting my child at ECU. The staff is always pleasant, smiling and helpful.
Clean room, comfortable sleep. No ice in the fridge and a breakfast option would have been nice for the price I paid.