酒店回复: Dear Guest,We sincerely apologize for the issues you encountered during your stay. This is certainly not the experience we aim to provide, and we regret the condition of the room and the lack of availability of the service desk. Your feedback has been forwarded to management, and we will work to ensure that these concerns are addressed moving forward. Thank you for bringing this to our attention.
酒店回复: Dear Guest,I’m truly sorry to hear about the issues you experienced during your stay, and I understand how frustrating that must have been. We take your feedback seriously and will be addressing the cleanliness and maintenance concerns you’ve mentioned with our team. I apologize for the lack of response at check-out and will ensure that we are more attentive to our guests’ needs in the future. Your experience doesn’t reflect the high standards we strive to maintain, and we truly regret that it was such a disappointing stay for you.
酒店回复: Dear guest,Thank you for sharing your feedback. We’re glad to hear Chanelle made your check-in process smooth, but we sincerely apologise for the issues you encountered during your stay. Your concerns regarding the outlets, bathroom cleanliness, and the odor are important, and we will share your feedback with the team to ensure these matters are addressed. We're also sorry to hear about the rash you experienced and the discomfort you felt with the staff during checkout. We take these matters seriously and will work on improving the overall guest experience. We hope you’ll consider giving us another chance in the future.
酒店回复: Dear Guest,Thank you for your kind words! We're thrilled to hear you had a great stay and enjoyed the clean, updated room with all the amenities. We're especially happy that the personalized welcome made your experience even better. We look forward to welcoming you back soon!
酒店回复: Dear Guest,Providing the highest level of hospitality is our number one priority. It is disheartening to read your opinion about our staff. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
我们入住了密西西比州杰克逊市的 Spark by Hilton 酒店。前台服务很好，酒店也很干净。房间里没有微波炉，但除此之外，我觉得一切都挺好的。
总的来说还不错，就是早餐太难吃了。勉强住了一晚。
干净整洁，早餐种类偏少。
只有价格好，这次的房间有股隐隐约约的臭味，好多小强，对于出差来说，这些就糟糕了！！！！网络不行，不晓得是不是iPhone 手机的问题，那个龟速啊……
爱死这家酒店了！我在这附近上班，但家住两个多小时以外，所以每周都订这里。
房间还不错，但入住时就进行了装修，维修工把房间弄得一团糟。浴室也很脏，尤其是浴缸和马桶。我试图联系服务台投诉，但她无法通过电话或亲自联系到。考虑到这家酒店的名字是希尔顿，我对这次住宿感到非常失望。我不推荐住在这个地方。
我希望能给负分。大厅里的地毯很脏。浴室里有一块我们入住时用过的肥皂。没有时钟，空调噪音很大，而且上午我没能洗澡，因为淋浴间里有积水……浴缸感觉也不干净……我退房时告诉了前台……她似乎对此毫不在意……祝我度过美好的一天……结果却很糟糕……我真的需要洗个澡！真是浪费钱……本来可以免费睡在车里……我再也不会住这里了。真不敢相信那上面竟然有希尔顿的名字……
办理入住的 Chanelle 很专业也很友善，让整个过程很顺利。进入房间后，一切似乎都很好，直到我们需要插入设备。整个房间只有两个插座。墙上的一个灯具的插头悬在空中，因为没有地方插上电源。开了一整天的车后，我们需要洗个澡。浴帘的下沿长满了黑色的霉菌。我当时应该投诉的，但我没有。洗完澡后，浴室里有一股强烈的尿味和霉味。味道很浓，令人作呕。浴缸一干，气味就消散了。床还算舒服，但是今天早上醒来时，我的脸上被枕头弄起了皮疹。今天早上退房的那位女士很不高兴，她几乎不说话也不笑。我想表达对我们住宿的担忧，但又觉得不太自在。
我会再次入住。没问题。干净整洁。设施齐全。甚至还有迷你冰箱可以冷藏第二天的饮料，电视上还显示着我的名字欢迎我入住。简直让我兴奋不已！！！谢谢
水是棕色的，有时还泛黄。晚上11点来的那位女士极其粗鲁，好像我问问题打扰了她似的。她对待顾客的方式简直疯了。房间很干净，仅此而已。