酒店回复: Estimado huésped del hotel:Gracias por tomarse el tiempo para completar nuestra encuesta. Agradecemos sus comentarios sobre su reciente estancia en el Red Roof Inn Tupelo. Nos complace saber que disfrutó del servicio de recepción y del delicioso desayuno. Sin embargo, le pedimos disculpas sinceramente si la limpieza en algunas áreas, especialmente los espejos, los contenedores de basura y el olor de las escaleras, no cumplió con sus expectativas.En Red Roof, siempre agradecemos los comentarios de nuestros huéspedes, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias nuevamente por compartir su experiencia. Será un placer volver a hospedarlo con nosotros para mostrarle los pasos positivos que hemos tomado para mejorar su experiencia.Atentamente,PrincessGerencia de Red RoofEspecialista en RediResponse
1.0分
其他
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The air conditioning was nearly inoperable. The room was filthy and smelled of dirty feet. It was not a handicap accessible room as reserved. I have stayed at this property many times and have never been so disgusted in my life. I am still waiting for a member of management to contact me. I left a message with the front desk clerk when I checked out in the morning. I didn't even take a shower. The room was absolutely disgusting. I stayed there last Wednesday and the stay was absolutely perfect. Someone needs to give attention to management. I want a refund.
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酒店回复: Dear Guest,We are truly sorry to hear about your disappointing experience. This is not the level of comfort or care we aim to provide, especially for our returning guests. Your concerns about cleanliness, accessibility, and service are taken seriously and will be reviewed immediately to ensure such issues are addressed promptly.Sincerely, Hotel Manager
5.0分
其他
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Loved our room and the cost was low. We had a couch and a separate room in our bedroom was in a separate room which I was surprised. It was very very clean, the shower was great. I cannot say anything bad about Red Roof at this location.
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酒店回复: Dear Guest,Thank you so much for your wonderful feedback. We are delighted that you enjoyed the clean and comfortable room, along with the extra space and great shower. It is lovely to know you had such a positive stay, and we truly appreciate your kind words about our location and value.Sincerely, Hotel Manager
5.0分
其他
Single female - great area and I felt very safe and comfortable. Close parking. Great waffles for breakfast.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Tupelo. We're delighted you felt safe and comfortable as a solo female traveler. It's wonderful to hear you appreciated our convenient parking and the delicious waffles at breakfast. We strive to provide a secure and enjoyable stay for all our guests, and your feedback confirms we're on the right track.Red Roof remains steadfastly committed to providing exemplary hospitality services and expresses assurance that our offerings will surpass your expectations during your next accommodation experience.Sincerely,JohnRed Roof Management RediResponse Specialist
3.0分
其他
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It would be unrealistic to expect 5 star amenities for the price of this hotel. I probably would not want to stay multiple nights, but for a single night, i think it was fine.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Tupelo. It's helpful to know that our hotel met your needs for a single-night stay. We understand that our amenities may not be suitable for longer visits, given the price point. We are glad you found the stay adequate for your specific requirements.We will use your comments to look at how we can improve the guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
4.0分
其他
Great value
A very nice room and a great price. The pillows were hard, but otherwise everything was great. Less than half the price of other local hotels!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Tupelo. I'm delighted to hear you enjoyed your stay and appreciated the value we offer. I am sorry the pillows were not to your liking, and I will pass this feedback to our housekeeping team for review. We aim for complete comfort, and your input is valuable.Our goal is to continue providing excellent experiences, and we'd appreciate the chance to show you our better service when you choose Red Roof for your upcoming travel needs.Sincerely,JohnRed Roof Management RediResponse Specialist
4.0分
情侣出游
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The room was clean and comfortable. Front desk lady at check-in was helpful but not friendly. Breakfast was ok, nothing exciting but adequate. Overall our stay was fine and worth the price.
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酒店回复: Dear Valued Guest,We appreciate you taking the time to share your experience at the Red Roof Inn Tupelo. It's wonderful to hear that you found the room clean and comfortable and that you felt your stay was worth the price. We also acknowledge your comments regarding the front desk and breakfast. We are always looking to improve our breakfast offerings and appreciate your feedback.We hope to continue to provide great experiences for you. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you are comfortable. Thank you for choosing Red Roof and we hope to see you again on your next travels.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
3.0分
商务出差
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The pillows were too firm. I had to turn the air down to 64 before the room would cool. Someone had left the window unlocked & cracked on a ground floor room which is not safe. I did not care for the breakfast choices and the front deal staff could have been friendlier. The 2nd floor occupant was also loud.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Tupelo. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the room and the interaction you had with our staff. I have notified the property of your comments to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
还可以，我不喜欢房间门对外面的那种motel，觉得不安全，还好这里有房间门朝内的，进入走廊需要刷门禁卡，安全一点
3月15号晚上办理入住的前台态度恶劣，没有礼貌和专业度可言
清洁人员的清洁工作需要多加注意。镜子很脏，楼梯底部的垃圾桶散发着难闻的气味。前台服务很棒！早餐也很美味！感谢您的服务。
The air conditioning was nearly inoperable. The room was filthy and smelled of dirty feet. It was not a handicap accessible room as reserved. I have stayed at this property many times and have never been so disgusted in my life. I am still waiting for a member of management to contact me. I left a message with the front desk clerk when I checked out in the morning. I didn't even take a shower. The room was absolutely disgusting. I stayed there last Wednesday and the stay was absolutely perfect. Someone needs to give attention to management. I want a refund.
Loved our room and the cost was low. We had a couch and a separate room in our bedroom was in a separate room which I was surprised. It was very very clean, the shower was great. I cannot say anything bad about Red Roof at this location.
Single female - great area and I felt very safe and comfortable. Close parking. Great waffles for breakfast.
It would be unrealistic to expect 5 star amenities for the price of this hotel. I probably would not want to stay multiple nights, but for a single night, i think it was fine.
Great value
A very nice room and a great price. The pillows were hard, but otherwise everything was great. Less than half the price of other local hotels!
The room was clean and comfortable. Front desk lady at check-in was helpful but not friendly. Breakfast was ok, nothing exciting but adequate. Overall our stay was fine and worth the price.
The pillows were too firm. I had to turn the air down to 64 before the room would cool. Someone had left the window unlocked & cracked on a ground floor room which is not safe. I did not care for the breakfast choices and the front deal staff could have been friendlier. The 2nd floor occupant was also loud.