The staff was very friendly. The breakfast was great. The bed was uncomfortable. There was no padding to it. The shower door in the corner had mildew soup scum. In the bathroom corner the wall paper was hanging. Our room was right next to the ice machine room so we heard that off and on. I have stayed at this hotel years ago and everything was great back then but this time around was not so great. I don't think I would come back.
5.0分
家庭亲子
Very nice staff, great breakfast and very nice area of town next to golf course.
5.0分
其他
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The only complaint I have is the first night. Whoever was on staff at the front desk.Was very snappy and rude. I asked a simple question about the pool and got a very snappy rude response. Also, it would have been nice to have been able to swim on sunday, but the pool was closed. Everything else about our stay wass five star.
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酒店回复: I apologize for the inconvenience you experienced during your stay. I will be speaking to the front desk staff to make sure this doesn't happen again.
4.0分
其他
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Nice place to stay! Only Down fall is the pool was out of service a big let down, we was waiting to swim after a long Day at silver Dollar city. In my view if no pool is available you should receive a discount !
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酒店回复: Thank you for staying with us! We apologize for the inconvenience you experienced during your stay with the pool being closed. Unfortunately, we had a guest abuse the pool and we had to close it for 1 day to clean it. Have a great day! Please come back again soon!
5.0分
家庭亲子
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Staff very nice. I requested a handicap accessible room. Room had grab bars but no walk in/roll in shower. The bed was terrible. It was worn out to the point you could feel springs making hard spots. Since having extensive back surgery the condition was horrible.
酒店回复: Thank you for staying with us! Please come back again soon!
4.0分
其他
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Hampton review
Unusual location near a gated community. After check in immediate problem with toilet. Next was no water that afternoon due to an emergency but problem was resolved within a couple hours.
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酒店回复: Thank you for staying with and having patience with us while we fixed your issue. Please come back and see us again!
2.0分
其他
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Peggy was our host. She had just come to work. She had apparently inherited a mess from the previous shift. Problems with the key maker/reservations. She actually took us to our room. Thank goodness. Someone else had left items in there. She called the manager and I think it eventually got better. She had a lobby full of folks at 4pm and one was extremely rude to her. I felt like she took one for the team. Shame on the previous shift/mgt for running your business this way. Our room is good. Thank you Peggy.
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酒店回复: We do apologize for the inconvenience you experienced during your stay. I will be speaking with my management team about how things should be handled when issues arise. I will also speak to Peggy and tell her that you give her your thanks.
5.0分
家庭亲子
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Staff was very helpful and friendly. Room and common areas were clean. Only issue was a noisy a/c unit and a toilet that flushed only when you held the handle down. I’d have no hesitation staying there again.
酒店回复: Thank you for staying with us! Please come back again soon!
5.0分
情侣出游
Front desk staff were great, went above and beyond!!!!!
酒店回复: Thank you for staying with us! Please come back again soon!
Uncomfortable bed
The staff was very friendly. The breakfast was great. The bed was uncomfortable. There was no padding to it. The shower door in the corner had mildew soup scum. In the bathroom corner the wall paper was hanging. Our room was right next to the ice machine room so we heard that off and on. I have stayed at this hotel years ago and everything was great back then but this time around was not so great. I don't think I would come back.
Very nice staff, great breakfast and very nice area of town next to golf course.
The only complaint I have is the first night. Whoever was on staff at the front desk.Was very snappy and rude. I asked a simple question about the pool and got a very snappy rude response. Also, it would have been nice to have been able to swim on sunday, but the pool was closed. Everything else about our stay wass five star.
Nice place to stay! Only Down fall is the pool was out of service a big let down, we was waiting to swim after a long Day at silver Dollar city. In my view if no pool is available you should receive a discount !
Staff very nice. I requested a handicap accessible room. Room had grab bars but no walk in/roll in shower. The bed was terrible. It was worn out to the point you could feel springs making hard spots. Since having extensive back surgery the condition was horrible.
Hampton review
Unusual location near a gated community. After check in immediate problem with toilet. Next was no water that afternoon due to an emergency but problem was resolved within a couple hours.
Peggy was our host. She had just come to work. She had apparently inherited a mess from the previous shift. Problems with the key maker/reservations. She actually took us to our room. Thank goodness. Someone else had left items in there. She called the manager and I think it eventually got better. She had a lobby full of folks at 4pm and one was extremely rude to her. I felt like she took one for the team. Shame on the previous shift/mgt for running your business this way. Our room is good. Thank you Peggy.
Staff was very helpful and friendly. Room and common areas were clean. Only issue was a noisy a/c unit and a toilet that flushed only when you held the handle down. I’d have no hesitation staying there again.
Front desk staff were great, went above and beyond!!!!!
Great friendly professional staff