We stayed for family weekend & our room smelled like stale smoke. I called down to the front desk as soon as we got into our room & they said they were aware of the smell in the room but being family weekend no other rooms were available. Just doesn’t seem right especially when you’re paying 3 times the normal rate because it’s family weekend. The one upside was the friendly staff at the bar & restaurant. When I come back to Mizzou won’t stay here.
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酒店回复: Dear Melissa,Thank you for sharing your feedback with us. We sincerely apologize that your recent stay did not meet expectations, especially regarding the condition of your room. We understand how disappointing it must have been to encounter an odor issue, and we regret that we were unable to provide an alternative during such a busy weekend. Please know your comments have been shared with our team to ensure this is addressed moving forward.We are glad to hear that our bar and restaurant staff made a positive impression, and we truly appreciate your recognition of their efforts. While we regret that we fell short during this visit, we hope you might consider giving us another opportunity in the future to provide the experience you deserve.
3.0分
朋友出游
Room was nice, except carpet hadn’t been vacuumed, and there were a lot of hairs in the bathroom
5.0分
家庭亲子
We checked in late and were welcomed the hotel was clean and pleasant. We always stay at Hilton Garden Inns for the amenities.
5.0分
家庭亲子
We had a wonderful stay! Very clean, comfortable, friendly staff, excellent all around.
4.0分
其他
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Overall, I liked to stay quiet inconvenient a couple of things didn’t sit well I purchased a breakfast with my room it did not receive the proper documents to receive the breakfast
5.0分
其他
Good place to stay for football games. Close to stadium
4.0分
朋友出游
It was fine. I booked thru ******* and will not do that again. Otherwise it was all good.
5.0分
其他
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Our go to hotel in Columbia, MO
Visiting Columbia for granddaughter’s college graduation from University of Missouri and her commissioning ceremony into the US Army.
Room was clean, and quiet. Staff were wonderful!! Helpful, and accommodating. We’ve stayed here for several visits to Columbia and will continue to do so. Thank you!! 😊
5.0分
其他
The hot tub was out of commission. That our main reason for staying here
服务很好！笑容也很友善。
We stayed for family weekend & our room smelled like stale smoke. I called down to the front desk as soon as we got into our room & they said they were aware of the smell in the room but being family weekend no other rooms were available. Just doesn’t seem right especially when you’re paying 3 times the normal rate because it’s family weekend. The one upside was the friendly staff at the bar & restaurant. When I come back to Mizzou won’t stay here.
Room was nice, except carpet hadn’t been vacuumed, and there were a lot of hairs in the bathroom
We checked in late and were welcomed the hotel was clean and pleasant. We always stay at Hilton Garden Inns for the amenities.
We had a wonderful stay! Very clean, comfortable, friendly staff, excellent all around.
Overall, I liked to stay quiet inconvenient a couple of things didn’t sit well I purchased a breakfast with my room it did not receive the proper documents to receive the breakfast
Good place to stay for football games. Close to stadium
It was fine. I booked thru ******* and will not do that again. Otherwise it was all good.
Our go to hotel in Columbia, MO
Visiting Columbia for granddaughter’s college graduation from University of Missouri and her commissioning ceremony into the US Army.
Room was clean, and quiet. Staff were wonderful!! Helpful, and accommodating. We’ve stayed here for several visits to Columbia and will continue to do so. Thank you!! 😊
The hot tub was out of commission. That our main reason for staying here