酒店回复: Hello Lexus,Thank you for sharing your feedback. We appreciate your insights regarding the condition of your room and the noise during your stay. Your comments about the carpet and the breakfast experience have been noted. We strive to improve our facilities and guest experiences, and your input is valuable in that process. We hope you find a more suitable accommodation in the future.
酒店回复: Hello Asma, Thank you for sharing your feedback regarding your recent stay. I apologize for the inconvenience you experienced with the shower and bathroom door. Your comments regarding the front desk response will be shared with management for their review. We strive to provide a comfortable environment for all our guests, and we appreciate your input as it helps us improve our services. Thank you for your understanding.
酒店回复: Hello Tom, Thank you for your feedback regarding your recent stay. We understand that early check-out policies can be an inconvenience, and we appreciate your input. We take matters like room privacy and service conduct very seriously, as it is essential for our guests to feel comfortable and secure during their stay. Your comments will be shared with the management team for further review and consideration in enhancing our guest experience moving forward.
酒店回复: Hello Deborah,Thank you for sharing your feedback. We understand how important a seamless experience is during your stay, and we regret that the ongoing maintenance and construction impacted your visit. Your comments regarding the cleanliness and amenities will be noted and shared with the appropriate departments for review. We appreciate your insights and hope you find greater satisfaction in your future travels as experiences can vary widely.
酒店回复: Hello Matthew,Thank you for sharing your feedback. We're sorry to hear about your experience with the cleanliness of the hallways and the issues with your reservation. We strive to maintain high standards and your insights are valuable for us to improve. Please reach out to management to discuss your concerns further, as they will be able to address the specifics of your situation. Your input is appreciated and helps us enhance our guest experience.
住得很愉快
我对这家酒店的卫生状况和气味非常失望。房间又小又挤。泳池区有一股霉味。我通常对逸林酒店很满意，但这次真的令人失望。
房间又老又脏，完全对不起Hilton旗下品牌。
就是早餐安排的不是很合理
和家人度过了愉快的时光。
这可能是我住过最差的房间了。房间很旧，地毯踩上去感觉很不舒服。需要翻新一下。“窗户”正对着泳池，整晚都能听到人们的声音。吃早餐的时候，正好碰上施工现场，噪音很大。以后不会再住这里了。
我们房间的淋浴很脏，浴室门也坏了。我们跟前台反映过，他们只是耸耸肩，什么也没做。如果可以的话，我想退款，我们路过这个区域，需要睡一晚，所以没去别的地方。
不喜欢在这里住了三个晚上，退房时间是下午1点而不是中午12点，他们竟然要额外收费？！客房服务早上8点15分就进来了，没敲门，真是让人很不爽。门上还挂着“请勿打扰”的牌子。太吓人了。太粗鲁了。太吓人了……
没有提到任何有关施工或正在进行的事情。大堂、楼上、楼下、泳池区和室外到处都是箱子。树木修剪服务把所有的树都砍掉了，准备放进碎纸机——噪音很大。早上 10 点停止供应早餐——我们入住时没有人通知我们。错过了早餐 10 分钟！浴室通风口很脏。空调一直不响，不得不不断重置温控器以保持房间舒适。建议前台工作人员，她说她会向维护团队记录！当然这对我们没有好处。房间里的瓶装水要 3.99 美元。我们去风车岛时，他们有同样大小的瓶装水，只需 1 美元！由于设施杂乱无章，没有提供任何折扣。不会推荐这个地方。
走廊很脏。我联系前台告知我会迟到，前台确认“没问题”。我到的时候，预订被取消了。房间费几乎要多花100美元。生意很差。