酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness and amenity issues you experienced, as well as the concerns with our elevator and breakfast space. We understand how these factors impacted your stay, and your comments have been shared with our team so we can address them promptly. We appreciate your patience during our refurbishment and hope we might have the chance to provide you with a much-improved experience in the future.
2.0分
其他
原文
翻译提供方：Google
一切都很好
除了
我们去当地一家医院做手术，预约时间是早上 6:30，我们要求早上 5:30 叫醒服务
但一直没接到
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the missed wake-up call. This is not the level of service we aim to provide, and we will be reviewing our procedures to prevent this from happening in the future. We appreciate you bringing this to our attention and hope you might give us another opportunity to provide a better experience.
2.0分
家庭亲子
原文
翻译提供方：Google
房屋正在装修，噪音大，脏乱差。管理层应该逐层装修。
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酒店回复: Thank you for your honest feedback. We sincerely apologize for the noise and cleanliness issues you experienced during our ongoing renovations. We understand how this impacted your stay and appreciate your suggestion regarding the renovation approach. Your comments have been shared with our management team as we strive to improve the guest experience. We hope to have the opportunity to welcome you back once renovations are complete for a much better stay.
4.0分
其他
原文
翻译提供方：Google
不错的酒店！
各方面都不错，酒店比较旧，但是维护得很好
4.0分
其他
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The "hot" breakfast foods were cold, the bacon was razor-thin, and the breakfast sandwich was tasteless. There was new carpeting throughout, which was a pleasant surprise.
The toilet tissue in our room was the worst I have ever used, so scratchy! There was only 4 tissues in the tissue holder so I had to use toilet tissue. Overall though, the room was clean and the beds were fairly comfortable.
位置好设施新
房间很棒，体验很愉快。前台工作人员也很友善。总的来说，这是一次非常不错的入住体验。
我非常喜欢住在这里。员工待客如家人一般，热情友好，乐于助人。早餐丰盛美味，房间也总是干净整洁。我强烈推荐这家酒店。总经理泰伊更是尽心尽力，确保每位客人都能住得舒适愉快。
每次我们来大急流城都会选择这家酒店，因为这里的人都很友善，早餐也不错。
我们需要一间我们预订的房间，他们有空房。他是旅享家会员，所以我们觉得应该可以接受。价格几乎是平时的两倍。前台没有人，她来的时候也找不到我们的预订单。我们终于进去了。房间和预期的很不一样。本来不想住五星级酒店，但这家酒店连一星都算不上。马桶坏了，水压很差，没有衣架，房间也不是很干净。第二天我们没有收到毛巾和干净的床上用品，前台的电话也没人接。我强烈建议我们换一家住。
我知道这家酒店正在装修，但地板很脏，浴室里没有肥皂，只有两瓶洗发水，却没有沐浴露，早餐区很狭窄，电梯让人很不舒服（坐了两次之后就爬楼梯了）。你走吧
一切都很好
除了
我们去当地一家医院做手术，预约时间是早上 6:30，我们要求早上 5:30 叫醒服务
但一直没接到
房屋正在装修，噪音大，脏乱差。管理层应该逐层装修。
不错的酒店！
各方面都不错，酒店比较旧，但是维护得很好
The "hot" breakfast foods were cold, the bacon was razor-thin, and the breakfast sandwich was tasteless. There was new carpeting throughout, which was a pleasant surprise.
The toilet tissue in our room was the worst I have ever used, so scratchy! There was only 4 tissues in the tissue holder so I had to use toilet tissue. Overall though, the room was clean and the beds were fairly comfortable.