We weren’t told the hotel was under construction. The floors were dirty, it was noisy, the sink didn’t drain, and staff said it would “eventually.” At 2:00 a.m., someone pounded on our door—my wife was horrified. We even woke up in the morning with no water and no warning.
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酒店回复: Thank you for choosing to stay with us and for taking the time to share your feedback. We sincerely apologize for the inconvenience you and your wife experienced during your stay.We’re truly sorry that you were not informed about the ongoing construction and that the condition of the facilities did not meet expectations. The cleanliness issues, noise disturbances, and maintenance problems you described—especially the sink and lack of water—are unacceptable and not reflective of our usual standards. The incident at 2:00 a.m. also sounds very unsettling, and we regret that this disrupted your rest and peace of mind.Please know that your comments have been shared with our management and maintenance teams so we can address these issues promptly and prevent similar situations in the future. We value your feedback as it helps us improve both our communication and guest experience.We hope you’ll consider giving us another opportunity to provide you with the comfortable, worry-free stay you expected and deserve.
4.0分
其他
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They were remodeling but all was clean and nice. The only thing that bothered me was the TV wasn’t working. The lady at the front desk tried to get it to work which didn’t work. Otherwise nice place and the young lady at the front desk was very nice and helpful.
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酒店回复: Thank you so much for staying with us and taking the time to leave a review. We’re glad to hear that you found our property clean and comfortable, and that our front desk team was helpful and friendly. We apologize for the inconvenience with the TV and appreciate your understanding as we worked to resolve it. Your feedback is valuable and helps us continue to improve. We hope to have the opportunity to welcome you back in the future!
4.0分
家庭亲子
So use to breakfast being free. We went to a restaurant instead of eating at hotel.
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酒店回复: Thank you so much for staying with us and for taking the time to share your feedback! We’re glad you enjoyed your visit. We understand that many travelers are used to complimentary breakfasts, and we appreciate your understanding as we continue to offer flexible dining options for our guests. We hope you’ll consider joining us again soon — we’d love the opportunity to make your next stay even better!
4.0分
家庭亲子
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It was a quick and easy last minute booking. The phones in the rooms don’t work so you’re asked to use your own phone to call front desk. We booked king beds but the frames were smaller than the mattress and so the sides of the bed was not too firm. Otherwise everything was fine.
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酒店回复: Thank you for the review. We are excited to welcome our guests back after our renovation and hope to welcome you!
3.0分
其他
Friendly staff, rooms just okay. Good location. Luggage carts need replaced.
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酒店回复: Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our friendly staff and convenient location. However, we’re sorry to learn that the rooms and luggage carts didn’t fully meet your expectations. Your comments are very helpful, and we’ll be sure to look into updating our carts to make your next stay even smoother.We truly appreciate you choosing to stay with us and hope to welcome you back soon!
5.0分
情侣出游
Property cleanliness and carpet conditions are suffering from old age!
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酒店回复: Thank you for choosing to stay with us. We truly appreciate your visit and the opportunity to host you.We’d like to let you know that our property is currently undergoing renovations to enhance the guest experience. Some areas — including the carpets and certain cleanliness aspects — have shown their age, and we’re working diligently to refresh and improve them.We appreciate your understanding and patience during this time and look forward to welcoming you back once our updates are complete.
1.0分
其他
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Refrigerator in the room was broken. I notified the front desk and they didn't care. Nothing was done about it at all. The bathroom was not cleaned from the last person as there were still towels lying around.
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酒店回复: Thank you Mike for taking the time to let us know about your experience on your previous stay. We value our guests and I want to apologize that it was not a pleasant one for you. We most definitely will use your feedback to help strengthen our team to create a great experience for you on a future stay.Thank you again Mike.
5.0分
其他
Great staff, very clean. Just wish it came with breakfast
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酒店回复: Thank you so much for choosing to stay with us and for leaving such a kind review! We're thrilled to hear that you had a positive experience with our staff and found everything clean and well-maintained. We truly appreciate your feedback, and we’ll definitely consider your suggestion about breakfast. We hope to welcome you back soon! Safe travels!
不要住
整个建筑和外面都有下水道的恶臭。离高速公路太近，房间都在晃动。员工糟糕又不细心。
庭院，唯一好的是露台
电视很小，喜欢露台。位置不是最好的。
We weren’t told the hotel was under construction. The floors were dirty, it was noisy, the sink didn’t drain, and staff said it would “eventually.” At 2:00 a.m., someone pounded on our door—my wife was horrified. We even woke up in the morning with no water and no warning.
They were remodeling but all was clean and nice. The only thing that bothered me was the TV wasn’t working. The lady at the front desk tried to get it to work which didn’t work. Otherwise nice place and the young lady at the front desk was very nice and helpful.
So use to breakfast being free. We went to a restaurant instead of eating at hotel.
It was a quick and easy last minute booking. The phones in the rooms don’t work so you’re asked to use your own phone to call front desk. We booked king beds but the frames were smaller than the mattress and so the sides of the bed was not too firm. Otherwise everything was fine.
Friendly staff, rooms just okay. Good location. Luggage carts need replaced.
Property cleanliness and carpet conditions are suffering from old age!
Refrigerator in the room was broken. I notified the front desk and they didn't care. Nothing was done about it at all. The bathroom was not cleaned from the last person as there were still towels lying around.
Great staff, very clean. Just wish it came with breakfast