Room was fine. A little worn. Huge kids travel team group took over the hotel. I know not on the hotel to manage this but it made the stay very chaotic. Very small eating area for breakfast.
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酒店回复: Hello. Thank you for your kind words and you're understanding with the travel team. We do our best to create an enjoyable environment for all of our guests, and we hope to welcome you for a return visit. We are looking forward to an exciting 2026. We will be renovating our guests' rooms. Happy Holidays, Team Hampton Inn - Madison Heights
4.0分
其他
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Great location. Easy to find and very conveniently near the places we needed to be. The bed was ultra comfortable, room was quiet and clean, and the staff was very friendly. Will stay again
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酒店回复: Thank you very much for the great score and the very kind words. We appreciate that you noticed the things we take care of at our Hampton. We hope to see you again for a future visit. Happy Holidays, Kara
4.0分
其他
Staff was nice. Room was a little outdated and not in best condition but worked out alright for two nights
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酒店回复: Thank you for taking the time review your stay. My teammates and I take pride in taking care of our guests and our team is happy to announce that we will be renovating our rooms soon. We have enjoying little improvements already and hope you will too. Happy Holidays, Team Hampton Inn - Madison Heights
2.0分
家庭亲子
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Only one of the staff member was very unfriendly, elevators in poor shape, entry door would barely open, kids were playing hockey in the hallway at 10pm, parents screaming at their kids late at night, dogs were barking. Very unpleasant stay. It is a 50.00 motel and we will never stay there again!!
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about the challenges you experienced during your stay. This is certainly not the level of comfort or service we aim to provide.We apologize for any negative interaction you encountered with a team member — we will be addressing this internally to ensure all guests are treated with warmth and professionalism. We also appreciate you bringing the condition of the elevators and entry door to our attention; our maintenance team has been notified so we can make the necessary improvements.We understand how disruptive noise can be, and we regret that other guests’ behavior affected your ability to relax. While we do our best to enforce quiet-hours policies, we clearly fell short in this instance.Please know that your comments are taken seriously and will be used to help us improve. Thank you for staying with us.
5.0分
其他
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This is a nice hotel in a safe neighborhood. The staff was wonderful. I had to call to make a change to my reservation twice, both times I spoke with Tracey who was very helpful and patient. We were checked in by Kara who was very warm and welcoming and the next day I spoke with Brittany who was also wonderful. The room seems clean and our room was very quiet. I used a very nice treadmill in the fitness room. They have a lot of items for purchase snack wise and give free coffee and tea. We live in Ohio but come to Detroit quite often and generally stay downtown but decided to stay outside the city this time and I think we will continue to book this hotel.
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酒店回复: Thank you so much for taking the time to share your wonderful review! We’re delighted to hear that you enjoyed your stay and felt comfortable in our neighborhood. It’s especially rewarding to know that Tracey, Kara, and Brittany helped make your visit memorable — we’ll be sure to pass along your kind words to each of them.We’re glad your room was clean and quiet, and that you had a great experience in our fitness room and with our snack and beverage offerings. It’s fantastic to hear that your stay with us made such a positive impression that you plan to return when visiting Detroit.We truly appreciate your trust and look forward to welcoming you back on your next trip from Ohio! Safe travels until we see you again.
1.0分
商务出差
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Paint was peeling in the bathroom and the walls are paper thin, could hear people talking/yelling and TVs going all night long. Also, the TV kept glitching and going black sporadically. I usually like Hilton hotels, but this one seemed incredibly run down and not great value.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you experienced during your stay. The peeling paint in the bathroom, noise disturbances, and TV malfunction certainly do not reflect the standards we strive to maintain, and we apologize for the inconvenience these caused.We appreciate your loyalty to Hilton hotels, and we regret that this visit did not meet your expectations. Please know that we take your comments seriously, and they have been shared with our maintenance and operations teams for immediate attention.We also want to assure you that we have renovations scheduled to begin soon, which will address many of the concerns you mentioned and significantly improve the overall guest experience.Thank you again for your candid feedback. We hope you’ll consider giving us another opportunity in the future so we can provide the quality stay you expect and deserve.
位置不错，设施比较旧
我目前住在这家酒店，不得不说，地理位置和设施都挺不错的，但是清洁度？镜子上竟然粘着一个巨大的鸡翅！这是我这辈子见过最恶心的事了。花这么多钱住酒店，难道不应该干净吗？镜子里有个***鸡翅？？？拜托，做得更好一点吧，这不是留住顾客的方式。清洁人员不可能漏掉这种东西，因为这让我们的住宿体验变得很糟糕。如果能对这种恶心的不便做些什么，我将不胜感激。
又吵又乱，还有烟味。
这是在特洛伊周边旅行的好去处。这里提供免费早餐。
Room was fine. A little worn. Huge kids travel team group took over the hotel. I know not on the hotel to manage this but it made the stay very chaotic. Very small eating area for breakfast.
Great location. Easy to find and very conveniently near the places we needed to be. The bed was ultra comfortable, room was quiet and clean, and the staff was very friendly. Will stay again
Staff was nice. Room was a little outdated and not in best condition but worked out alright for two nights
Only one of the staff member was very unfriendly, elevators in poor shape, entry door would barely open, kids were playing hockey in the hallway at 10pm, parents screaming at their kids late at night, dogs were barking. Very unpleasant stay. It is a 50.00 motel and we will never stay there again!!
This is a nice hotel in a safe neighborhood. The staff was wonderful. I had to call to make a change to my reservation twice, both times I spoke with Tracey who was very helpful and patient. We were checked in by Kara who was very warm and welcoming and the next day I spoke with Brittany who was also wonderful. The room seems clean and our room was very quiet. I used a very nice treadmill in the fitness room. They have a lot of items for purchase snack wise and give free coffee and tea. We live in Ohio but come to Detroit quite often and generally stay downtown but decided to stay outside the city this time and I think we will continue to book this hotel.
Paint was peeling in the bathroom and the walls are paper thin, could hear people talking/yelling and TVs going all night long. Also, the TV kept glitching and going black sporadically. I usually like Hilton hotels, but this one seemed incredibly run down and not great value.