Facility was very dirty. Sheets had stains on them, walls were disgusting. Building was sagging in the corners so not structurally sound. Sign has letters missing, staff all wore sweatpants and tshirts. Lobby furniture was stained and ripped. Very hot in hotel and was very loud. Will not stay here again.
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酒店回复: Thank you for your feedback. We understand you stayed with us for several nights, and we’re sorry to hear you experienced concerns during your stay. Had we been made aware of these issues at the time, we would have gladly addressed them right away.Regarding our staff, all team members typically wear Baymont-branded shirts or jackets. If you're referring to Monday at checkout, our team was wearing Detroit Lions gear in support of the Monday Night Football game.As for the building, we undergo yearly inspections to ensure everything meets safety and quality standards, so we can confidently assure you that the property is well maintained.We’re sorry your experience didn’t meet your expectations, but we appreciate you taking the time to share your thoughts. Take care.
3.0分
家庭亲子
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Entrance into the lobby wasn't clean. Hallways were dirty like the didnt vacuum. Only come into rooms on the third day of stay to make bed and put new towels. So when walking into room to see nothing done was a suprise.
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酒店回复: We're sorry to hear that your stay did not meet your expectations.Our housekeeping policy is to service stay over rooms every third day, and since your visit was only two nights, housekeeping was not scheduled during your stay. Had we known you needed anything, our front desk team would have been happy to assist you.We sincerely apologize for any inconvenience and thank you for your feedback.
2.0分
其他
I stayed in room 222 for a jacuzzi suite and the ceiling of our roomed leaked directly on to bed. We ended up leaving at 4am. Did not stay a whole day
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酒店回复: We sincerely apologize for the inconvenience you experienced during your stay. This is not a common occurrence, but unfortunately, the guest above your unit accidentally overflowed their bathtub, which led to the issue you encountered.We were able to retain their deposit of $50 due to the damage caused. As a gesture of goodwill, we will be refunding $50 to the third-party platform you booked through. We kindly ask that you contact them directly to receive this partial refund.Again, we are truly sorry for the disruption and appreciate your understanding.
3.0分
其他
There was shopping within walking distance. AC not really needed but it does cool well.
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酒店回复: Thank you, Shane. We appreciate you bringing this to our attention.
5.0分
其他
Friendly Staff. Air conditioner worked great. Beds are comfortable. No complaints.
酒店回复: Thank you, Jill. We appreciate you and your kind words.
非常好，非常好
这是一家很友好的酒店，年满18岁就可以办理入住。酒店内外都干净整洁，住着很舒服。
良好且安全的体验
房间很干净。
考虑到价格，也不能抱怨太多，这里适合短暂停留，健身房跟图片上不一样……无线网络稳定，电视也还可以……
Facility was very dirty. Sheets had stains on them, walls were disgusting. Building was sagging in the corners so not structurally sound. Sign has letters missing, staff all wore sweatpants and tshirts. Lobby furniture was stained and ripped. Very hot in hotel and was very loud. Will not stay here again.
Entrance into the lobby wasn't clean. Hallways were dirty like the didnt vacuum. Only come into rooms on the third day of stay to make bed and put new towels. So when walking into room to see nothing done was a suprise.
I stayed in room 222 for a jacuzzi suite and the ceiling of our roomed leaked directly on to bed. We ended up leaving at 4am. Did not stay a whole day
There was shopping within walking distance. AC not really needed but it does cool well.
Friendly Staff. Air conditioner worked great. Beds are comfortable. No complaints.