酒店回复: Good morning, Thank you for your feedback. I am sorry our hotel was not up to our normal Marriott standards. I have forwarded this to the entire leadership team to make sure this does not happen in the future. Thank you for choosing Courtyard by Marriott.
酒店回复: Thank you for your feedback. I am sorry we were not up to our normal Marriott standards. I will share this feedback with the entire leadership team to ensure this does not happen in the futures. Thank you for choosing Courtyard by Marriott.
1.0分
其他
原文
翻译提供方:Google
房间和走廊有霉味,电视也坏了。地方很潮湿!!
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酒店回复: Thank you for your feedback. I am sorry your stay was not up to our normal Marriott standards.
5.0分
家庭亲子
原文
翻译提供方:Google
美好的
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酒店回复: Thank you for the feedback from your recent stay. I am glad you enjoyed the stay. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.
5.0分
其他
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The woman at the front desk, Charlotte was very cordial. I loved the fact that my room 216 was cleaned while I was out shopping all day on Wed. I loved the breakfast bistro on Wed morning, both staff members were very friendly & service was top notch. However, the woman who worked on Thur morning acted tired & didn’t want to be at work. Very unfortunate.
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酒店回复: Thank you for the feedback from your recent stay. I am glad you enjoyed it. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.
5.0分
其他
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Hotel Staff were extremely friendly and courteous. The rooms were clean and sound insulated. The shower pressure was above standard and the beds were very comfortable.
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酒店回复: Thank you for your feedback from your recent stay. I am glad you enjoyed it. I will share this with the entire team. Thank you for choosing Courtyard by Marriott.
1.0分
朋友出游
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Staff members we had joining rooms with our neighbors we had dinner and went to a concert purchased merchandise at the concert. The fridge in our room 201 was very small and so we put all of our food in the connecting room 203 our neighbors got up at 7 left the connecting door open and a do not disturb sign on the door the cleaning lady and the receptionist were both told the we had stuff in the that belonged to us the cleaning lady threw away our and tried to keep our merchandise she was very rude about it and the receptionist wasn’t as helpful especially since they were both told we had things in the room they locked the connecting door threw away our food and a poster from the concert and if I didn’t specifically say where’s our clothes they would have kept the clothes just very unprofessional attitude towards the customer I would like a full refund for our stay in room 201. I have always had a pleasant experience with the Marriott brand it’s a shame that you have people that can tarnish your brand. Please advise @your earliest convenience.
环境还是不错的,服务员非常亲和
一切都很顺利。员工态度非常友好和积极。
抵达后,接待员非常粗鲁。
工作人员很棒。小酒馆的早餐非常好。床很舒服。浴室没有你想象的万豪酒店那么干净。淋浴间里有霉菌。我们房间的门卡住了,必须非常用力地推或拉才能打开或关闭。厕所很短,只有小学大小。
到达酒店后,我的预订不可用,通过聊天联系了*******,花了一个多小时才解决问题,等了这么久,浪费了时间,我很失望
房间和走廊有霉味,电视也坏了。地方很潮湿!!
美好的
The woman at the front desk, Charlotte was very cordial. I loved the fact that my room 216 was cleaned while I was out shopping all day on Wed. I loved the breakfast bistro on Wed morning, both staff members were very friendly & service was top notch. However, the woman who worked on Thur morning acted tired & didn’t want to be at work. Very unfortunate.
Hotel Staff were extremely friendly and courteous. The rooms were clean and sound insulated. The shower pressure was above standard and the beds were very comfortable.
Staff members we had joining rooms with our neighbors we had dinner and went to a concert purchased merchandise at the concert. The fridge in our room 201 was very small and so we put all of our food in the connecting room 203 our neighbors got up at 7 left the connecting door open and a do not disturb sign on the door the cleaning lady and the receptionist were both told the we had stuff in the that belonged to us the cleaning lady threw away our and tried to keep our merchandise she was very rude about it and the receptionist wasn’t as helpful especially since they were both told we had things in the room they locked the connecting door threw away our food and a poster from the concert and if I didn’t specifically say where’s our clothes they would have kept the clothes just very unprofessional attitude towards the customer I would like a full refund for our stay in room 201. I have always had a pleasant experience with the Marriott brand it’s a shame that you have people that can tarnish your brand. Please advise @your earliest convenience.