酒店回复: Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at our hotel. Our team takes great pride in providing excellent service, and we're glad you enjoyed the restaurants and the modern rooms with a view of Lake Tahoe. We look forward to welcoming you back on your future trips to Lake Tahoe!
This bedroom smell urine and could not sleep all night.
5.0分
家庭亲子
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Upon our arrival, we were immediately impressed when were able to check in well before the "written-in-stone" 4:00 check-in time. We were flabbergasted, for sure, as all the Marriott Vacation Club sites that we have visited have usually strictly adhered to that required 4:00 check-in time. We were quite pleased with our suite........enjoyed the two fireplaces in it. We found it to be very quiet, for the most part, too. Everything was well-cleaned and in proper working order. We were a bit disappointed that we had no washer/dryer combo in the room, but we were aware of that before we had booked. (We found the Laundry Room very easily and had the whole place to ourselves the morning we used it.) Many provided amenities/activities available....including a beautiful pool, Fitness Center, miniature golf, bungie trampoline, etc. The staff was friendly and very helpful in answering questions and recommending restaurant options, etc. The valet staff did an AMAZING job with dealing with the never-ending incoming/outgoing vehicles. A terrific location too! We were able to walk to most shops and restaurants during our stay. Hope to return here in the future!
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酒店回复: Thank you for leaving a positive review on our resort. We appreciate your feedback, and hope you visit us again in the near future!
1.0分
其他
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Stayed here so many times, but this is definitely the last one!!! Last visit - valet lost our car keys , found the 4th days of our stay, which was our last day. Missed a very important meeting. No apology at all! Just checked in (studio for the two of us), walked into our room and walked out after 5 min. The room had a horrible “death mouse” smell , whatever it was. We called the front desk immediately and were told to wait in the room , a key will be brought for the next door room. After 10 min, the receptionist called and said we need to walk all the way back to another building to pick up the key with our entire luggage. On top of everything, the keys were not activated, we had ti go back to to the front desk to be informed that the wrong keys were given. The room/studio should be given a 2-star rating. It is disgustingly dirty and uncomfortable, with a small, extremely soft mattress. Unfortunately, we could not cancel the room either, it was against the cancellation policy, nor we could get an upgrade, the last min booking price was outrageous. Very disappointed!
我们九月份在这里住了三晚，非常愉快。这里其实是分时度假设施，而不是真正的酒店。不过不用担心，工作人员很友好，设施也非常齐全。他们甚至还为孩子们（无论老少）准备了寻宝游戏。泳池区和健身房也很不错。
作为度假俱乐部的长期会员，我们对第一次入住万豪大酒店感到有些失望。这次体验的优点和缺点： - 我们的房间在下午 4 点办理入住时还没有准备好 - 我们的两卧室别墅（369/371/373 号房间）位于内角，这意味着我们的主房间没有准备好没有阳台，只有一个小窗户，这让房间感觉阴暗而且相当阴暗。 - 酒店位于市中心，非常适合步行去吃饭、购物，并且毗邻天堂缆车。 - 由于餐厅离我们很近，所以我们房间的走廊里一直有汉堡包的味道（但不是我们实际的房间） - 停车只能通过代客泊车。度假俱乐部预订网站上没有提及这一点。虽然我没有被收取 35 美元/天的费用（大概是因为我们是业主），但我会很高兴提前知道这一点。当服务员忙忙碌碌的时候，有一天，有一个备份几乎让我们失去了预付费皮划艇预订。其他游客经常挤在代客泊车圈里，用独木舟/自行车/摩托艇来安排他们的车辆。 - 周末在泳池边找到一张椅子很困难。这个区域很漂亮，但很小，而且有一个区域用绳子围起来，没有休息室。池畔的桌子上设有 3 个配有烧烤工具的烤架，可为您带来美好的用餐体验。 -Van Sickle Bi-state 公园距离酒店仅几步之遥，适合徒步旅行。
我住过的最好的酒店之一。工作人员很棒，酒店的餐厅都非常好。房间很现代，我喜欢太浩湖的景色。这是我们第一次去太浩湖，我们会经常回来。
我在南太浩湖最喜欢的住宿地点。舒适且是我和我丈夫喜欢做的大多数事情的中心。工作人员友好且风度翩翩。游泳池是放松身心、欣赏风景和声音的好地方。
我们的特大号床客房缺乏典型的万豪特色。没有迷你冰箱。只有一个小垃圾桶。咖啡壶是一个完整的壶，而不是单独的杯子。制冰机可能距离房间很远。代客泊车不方便。没有杂货店。这家酒店与万豪长住酒店无关。位置很好所以没有问题。工作人员很友好。然而，一些您在其他地方认为理所当然的事情在这里并不存在，或者至少在我们选择的房间中不存在，因此在预订之前请先研究一下您房间的设施。
我们在加州逗留期间住过的最好的酒店。房间很现代，维护良好，设备齐全。万豪酒店提供很多免费的小服务（游戏厅、爆米花、有组织的游戏等）。宜人的游泳池。位置优越，周围有餐厅和适合年轻人和老年人的活动（电影院、蹦床、迷你高尔夫球场、购物）。非常愉快和放松！
我带着我 80 岁的父母去看望住在塔霍的哥哥。别墅太棒了！有足够的空间容纳每个人，而且位于州界线的位置非常棒！家政服务也是五星级！
This bedroom smell urine and could not sleep all night.
Upon our arrival, we were immediately impressed when were able to check in well before the "written-in-stone" 4:00 check-in time. We were flabbergasted, for sure, as all the Marriott Vacation Club sites that we have visited have usually strictly adhered to that required 4:00 check-in time. We were quite pleased with our suite........enjoyed the two fireplaces in it. We found it to be very quiet, for the most part, too. Everything was well-cleaned and in proper working order. We were a bit disappointed that we had no washer/dryer combo in the room, but we were aware of that before we had booked. (We found the Laundry Room very easily and had the whole place to ourselves the morning we used it.) Many provided amenities/activities available....including a beautiful pool, Fitness Center, miniature golf, bungie trampoline, etc. The staff was friendly and very helpful in answering questions and recommending restaurant options, etc. The valet staff did an AMAZING job with dealing with the never-ending incoming/outgoing vehicles. A terrific location too! We were able to walk to most shops and restaurants during our stay. Hope to return here in the future!
Stayed here so many times, but this is definitely the last one!!! Last visit - valet lost our car keys , found the 4th days of our stay, which was our last day. Missed a very important meeting. No apology at all! Just checked in (studio for the two of us), walked into our room and walked out after 5 min. The room had a horrible “death mouse” smell , whatever it was. We called the front desk immediately and were told to wait in the room , a key will be brought for the next door room. After 10 min, the receptionist called and said we need to walk all the way back to another building to pick up the key with our entire luggage. On top of everything, the keys were not activated, we had ti go back to to the front desk to be informed that the wrong keys were given. The room/studio should be given a 2-star rating. It is disgustingly dirty and uncomfortable, with a small, extremely soft mattress. Unfortunately, we could not cancel the room either, it was against the cancellation policy, nor we could get an upgrade, the last min booking price was outrageous. Very disappointed!