Our room faced out into a busy loud street. There was no shampoo in the shower. Our TV remotes didn't work. The facility was really dated. Breakfast was good.
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酒店回复: Stacey, thank you for sharing feedback about your visit. The comments regarding the room's atmosphere and available amenities are appreciated, and attention will be given to ensure an improved experience. It is great to hear you enjoyed the breakfast options provided. Your input helps enhance future stays.
3.0分
情侣出游
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Pros: This hotel was a great price for the area. The staff was very friendly and check-in was easy.
Cons: there was some miscommunication about some of the amenities at the hotel. We were told the happy hour was at a specific time, but when we got down there, they had already closed up. The hotel seem to be a little rundown and needs some upgrading. There was significant paint chipping in our room, and the carpet needed a significant cleaning. We had difficulty working the television and some of the locks seemed very flimsy, so our room seemed a little unsafe.
Despite the cons, overall, I felt like this was a good price for the room we got, and considering we were traveling on a budget it worked out for us.
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酒店回复: Trey, thank you for taking the time to share feedback about your recent stay. The comments about interactions with team members and the check-in process are truly appreciated. Your points regarding the overall condition of the room and some amenities have been noted, and these observations help identify areas that can be improved. It's good to hear the pricing and value suited your needs during your visit.
3.0分
家庭亲子
Our door does not close properly
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酒店回复: Angelaine, the feedback about your experience with the room is appreciated. Team members are always available to assist with anything unexpected that may arise during your visit. If you choose to return in the future, every effort will be made to provide a smoother stay.
5.0分
商务出差
Great staff, comfortable rooms
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酒店回复: Gilberto, we’re delighted you loved your experience at Embassy Suites by Hilton Temecula Valley Wine Country. It’s wonderful to hear our team members and the accommodations made your visit enjoyable. We look forward to welcoming you again soon.
5.0分
其他
The staff was very friendly!
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酒店回复: Ericka, thank you for staying with us at Embassy Suites by Hilton Temecula Valley Wine Country. The team is glad you appreciated their friendliness. We hope to welcome you back soon.
4.0分
商务出差
Good, no issue with kids
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酒店回复: Isidro, thank you for staying with us at Embassy Suites by Hilton Temecula Valley Wine Country. We're glad to hear you and your family had an enjoyable visit. We hope to welcome you back for another great stay.
出差公司预定，还不错，交通方便，离客户公司较近
我们在这里度过了一段美好的时光。非常感谢前台员工Rochelle，她让我们的住宿体验更加特别，也让我们的周年纪念日变得非常难忘。感谢您的友善。我们非常感谢您，前台员工Rochelle。您值得加薪！🫶🏼……Dan & Iris
好位置，房型大，适合一家人入住
Our room faced out into a busy loud street. There was no shampoo in the shower. Our TV remotes didn't work. The facility was really dated. Breakfast was good.
Pros: This hotel was a great price for the area. The staff was very friendly and check-in was easy.
Cons: there was some miscommunication about some of the amenities at the hotel. We were told the happy hour was at a specific time, but when we got down there, they had already closed up. The hotel seem to be a little rundown and needs some upgrading. There was significant paint chipping in our room, and the carpet needed a significant cleaning. We had difficulty working the television and some of the locks seemed very flimsy, so our room seemed a little unsafe.
Despite the cons, overall, I felt like this was a good price for the room we got, and considering we were traveling on a budget it worked out for us.
Our door does not close properly
Great staff, comfortable rooms
The staff was very friendly!
Good, no issue with kids