酒店回复: Thank you for noticing! Our hotel is indeed beautifully situated on a hill, which provides our guests with stunning panoramic views. We’ve recently completed a thorough renovation to ensure that every room and facility offers a fresh, modern, and comfortable experience. We look forward to welcoming you and hope you enjoy both the view and our updated amenities during your stay!
2.0分
其他
Room was dirty. Continental breakfast was gross, orange juice was spoil and eggs were green.
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酒店回复: Thank you for bringing these concerns to our attention. I’m very sorry to hear about the condition of your room and the issues you experienced with our continental breakfast. This is far below our standards, and I understand how disappointing and unacceptable this must have been.I have already shared your feedback with our housekeeping and kitchen teams so we can address these problems immediately, including reviewing food safety procedures and conducting additional room inspections.We would appreciate the opportunity to make this right. Thank you again for letting us know, and we hope to have the chance to provide you with a much better stay in the future.
2.0分
其他
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Room was so dirty, towels were stained, toilet and tub looked like they had never been cleaned. Horrible conditions. Breakfast was sub par. Hard boiled Eggs weren’t cooked, no real fresh foods, no meats, all pre packaged items. Awful!
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酒店回复: Thank you for taking the time to share your feedback. I am very sorry to hear about the issues you encountered during your stay. What you described is not reflective of the standards we strive to maintain, and I sincerely apologize for the cleanliness and breakfast concerns you experienced.Please know that your comments have been shared with our housekeeping and kitchen teams so that we can address these issues immediately and ensure they do not happen again. We take guest feedback seriously and are committed to making improvements.Thank you again for bringing this to our attention — we value your feedback and hope to have the chance to restore your confidence in us in the future.
4.0分
其他
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Over all pretty good. Staff was friendly. Bathtub had several hairs in it stuck to tub making think it hadn’t been cleaned previously. Breakfast room nice with typical continental offers.
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酒店回复: Thank you for taking the time to share your feedback. I’m very glad to hear that you found our staff friendly and enjoyed our breakfast area. However, I’m truly sorry about the cleanliness issue you experienced with the bathtub — that’s not the standard we aim to maintain. I’ve shared your comments with our housekeeping team to ensure this is addressed immediately.We appreciate your comments and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,Gloria
4.0分
商务出差
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Quiet and comfortable
The mobile check in process was donor and in person, getting my key, was quick. It was quiet and room was clean. The staff as attentive and nice to deal with. The breakfast was very limited, waffles, boiled eggs, cheerios and toast or mini muffins, but it was something to eat in the morning before work. I'll stay again on my next trip
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酒店回复: Dear , joseph Thank you for taking the time to share your experience with us. We're glad to hear that your check-in process was smooth, your room was clean, and our staff made a positive impression during your stay.We appreciate your feedback regarding the breakfast options. While we aim to provide a simple and convenient start to the day, we're always looking for ways to improve and will take your comments into consideration.It’s wonderful to know you plan to stay with us again on your next trip. We look forward to welcoming you back and providing another comfortable and pleasant stay.Warm regards,Gloria Hotel Manager
4.0分
其他
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Close to Hospital. Front desk staff was friendly n helpful. Erica the cleaning lady was great and made sure I had everything I needed for my 2 week stay.
Thank You
Virginia M
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酒店回复: Dear Virginia M,Thank you kindly for your feedback. I’m very pleased to hear that our front desk staff took good care of you and that Erica made your extended stay more comfortable. I’ll be sure to recognize her for her hard work and dedication.We’re grateful you chose us for your two-week stay and we look forward to welcoming you back in the future.Sincerely,GloriaHotel Manager
1.0分
情侣出游
Rooms are very dirty. I don’t think the bedding is as washed. Will not be staying there again.
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酒店回复: Dear Denise Thank you for your feedback. I am very sorry to hear about the cleanliness concerns you experienced and that the bedding did not meet expectations. This is not the standard we strive to provide, and I apologize for the inconvenience caused during your stay.I will be reviewing this matter with our housekeeping team right away to ensure improvements are made. Your comments are important to us, and I regret that we did not meet your expectations this time.Sincerely,GloriaHotel Manager
1.0分
其他
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Unclean and no aircondition in the lobby, breakfast room or hallways. Hot! Unbearable !the air conditioning in our room was sparatic!. It would go on and off throughout the night and day. Never really got the room cool. It was 103 outside.Our room floor and bathroom were filthy, I had to clean the floor and the shower before I used it. Wouldn’t recommend ******* promote this place!
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酒店回复: Thank you for taking the time to share your feedback. I want to sincerely apologize for the disappointing experience you had during your stay with us.We are truly sorry to hear about the issues you encountered with the air conditioning, especially during such extreme heat. Your comfort is very important to us, and we understand how frustrating it must have been to deal with inconsistent cooling in both your room and the common areas.Equally concerning is your report regarding the cleanliness of your room. This falls far below our standards, and I assure you this is being addressed with our housekeeping team immediately. A guest should never feel the need to clean their room upon arrival.We take your feedback seriously and are currently reviewing the property’s maintenance and cleanliness protocols to ensure this does not happen again. Please know that this is not the experience we aim to provide, and I deeply regret that we failed to meet your expectations.Thank you again for bringing these issues to our attention.Warm regards,GloriaHotel Manager
5.0分
商务出差
A good room at a good price, consistent during my many visits to Globe.
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酒店回复: Thank you so much for your kind words and for choosing us during your visits to Globe. We’re delighted to know you find our rooms comfortable and our pricing fair. It’s always a pleasure to welcome back returning guests, and your loyalty means a lot to our team. We look forward to continuing to provide you with a consistent and enjoyable stay each time you’re in the area.Safe travels, and we’ll see you again soon!GLORIA Hotel Manager
一切都挺好的。
位于山上，因此景色优美，似乎是新装修的
Room was dirty. Continental breakfast was gross, orange juice was spoil and eggs were green.
Room was so dirty, towels were stained, toilet and tub looked like they had never been cleaned. Horrible conditions. Breakfast was sub par. Hard boiled Eggs weren’t cooked, no real fresh foods, no meats, all pre packaged items. Awful!
Over all pretty good. Staff was friendly. Bathtub had several hairs in it stuck to tub making think it hadn’t been cleaned previously. Breakfast room nice with typical continental offers.
Quiet and comfortable
The mobile check in process was donor and in person, getting my key, was quick. It was quiet and room was clean. The staff as attentive and nice to deal with. The breakfast was very limited, waffles, boiled eggs, cheerios and toast or mini muffins, but it was something to eat in the morning before work. I'll stay again on my next trip
Close to Hospital. Front desk staff was friendly n helpful. Erica the cleaning lady was great and made sure I had everything I needed for my 2 week stay.
Thank You
Virginia M
Rooms are very dirty. I don’t think the bedding is as washed. Will not be staying there again.
Unclean and no aircondition in the lobby, breakfast room or hallways. Hot! Unbearable !the air conditioning in our room was sparatic!. It would go on and off throughout the night and day. Never really got the room cool. It was 103 outside.Our room floor and bathroom were filthy, I had to clean the floor and the shower before I used it. Wouldn’t recommend ******* promote this place!
A good room at a good price, consistent during my many visits to Globe.