酒店回复: Dear Rachel, I apologize for the inconvenience you experienced during your stay. It’s disheartening to hear that you had to deal with a noisy neighbor who disrupted your rest. I understand how frustrating that can be, especially when you kindly asked for a resolution and received an unpleasant response. Rest assured, I will pass this information along to the management team so they can address the issue promptly and ensure a more peaceful environment for all guests. Thank you for bringing this to our attention, and I hope your next stay will be much more pleasant. If you have any further questions or need assistance, feel free to ask! Regards
3.0分
其他
原文
翻译提供方：Google
我被安排到了一间吸烟房，换了房间，一罐汽水要 2 英镑，价格贵了太多
展开
酒店回复: Thank you for staying with us. We appreciate your comments and hope to see you again in the future.
5.0分
其他
展开
Room was basic but clean and very good value for money. What made this a 5 star stay for me was Angelina on reception, she went above and beyond and was extremely helpful!
酒店回复: Dear Claire, Thank you for your wonderful review!
4.0分
其他
展开
Ronseal - Does what it says on the tin!!
Clean and tidy. Staff I encountered were friendly and helpful. Bed comfy, room dark. Outside was pretty quiet too. Can't fault the hotel at all.
展开
酒店回复: Dear Karen, Thank you for your feedback, and we invite you to visit us again. Perhaps next time we will deserve a 10/10 rating?
1.0分
商务出差
展开
Good but not so good
The hotel is very convenient from the M1 but is very basic the food is not good at all and is frozen and then served. There was no soft drinks on tap we paid for breakfast and was told it is served from 6am when we came down for breakfast we was told it is only from 8am so we left as we was not going to wait 2 hours for food still no response from the hotel to offer a refund
展开
酒店回复: Dear Shaun, Thanks for your honest review. We're glad you found our location convenient, but we're sorry to hear about the issues you faced with the food and breakfast timing. Frozen food and no soft drinks on tap? That's not cool. And the mix-up with the breakfast time is definitely not up to our standards. We're really sorry about that.We appreciate your patience and understanding, and we're working on fixing these problems. We hope you'll give us another chance to make things right. Safe travels, and we hope to see you again soon!
5.0分
商务出差
perfect staying for one night
Despite ongoing construction work outside of building, Hotel was quite smooth, welcoming, available parking places and nice staff.
展开
酒店回复: Hi Jalil, Thank you so much for your review, despite the ongoing construction, we are delighted you enjoyed your stay with us :)
5.0分
其他
Good value
Was really surprised by how clean and comfortable this ibis was would definitely stay again
展开
酒店回复: Dear Shelley, Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.Have a great day!
3.0分
商务出差
展开
Dated rooms with very thin walls
The shower was like standing under a leaking tap
And I'm pretty sure someone went through my suitcase during my 4 day stay (can’t prove this)
展开
酒店回复: Dear Matt, Thank you for your feedback. We’re sorry to hear about the issues with the room, shower, and your suitcase.We’ll look into these concerns to improve our service. We hope to have the chance to provide a better experience next time.
一切都很好，没什么可抱怨的。早餐不错，房间又大又舒服。
有点过时，但员工很友好。
抵达时非常热情，但不幸的是，我们隔壁房间里有一个非常吵闹的男人，他显然是上夜班的。早上 5:30 进来，电视声音很大，吵醒了附近的大多数房间。我好心地要求他把声音调低，他骂了一顿，还把门摔在脸上。我下楼报告了，但什么也没做。如果酒店知道他是夜班，那就让他远离其他房间和孩子。早餐很一般，没有储备，不得不不停地要这个要那个。我可能也在那里工作过
我被安排到了一间吸烟房，换了房间，一罐汽水要 2 英镑，价格贵了太多
Room was basic but clean and very good value for money. What made this a 5 star stay for me was Angelina on reception, she went above and beyond and was extremely helpful!
Ronseal - Does what it says on the tin!!
Clean and tidy. Staff I encountered were friendly and helpful. Bed comfy, room dark. Outside was pretty quiet too. Can't fault the hotel at all.
Good but not so good
The hotel is very convenient from the M1 but is very basic the food is not good at all and is frozen and then served. There was no soft drinks on tap we paid for breakfast and was told it is served from 6am when we came down for breakfast we was told it is only from 8am so we left as we was not going to wait 2 hours for food still no response from the hotel to offer a refund
perfect staying for one night
Despite ongoing construction work outside of building, Hotel was quite smooth, welcoming, available parking places and nice staff.
Good value
Was really surprised by how clean and comfortable this ibis was would definitely stay again
Dated rooms with very thin walls
The shower was like standing under a leaking tap
And I'm pretty sure someone went through my suitcase during my 4 day stay (can’t prove this)