We loved the family suite and how nice the hot was! 20 minutes to Hershey park and lots of dining options within minutes from the hotel for us.
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酒店回复: We are pleased to read you enjoy your selection of a family suite. They are perfect for large families. Thank you for your business. We hope to welcome you back again.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager
2.0分
其他
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The amenities were pretty kid friendly, there was an arcade and a couple of pools. They were incredibly out of date though. The rooms had paint peeling and the bathrooms calk was missing. The rooms were let go.
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酒店回复: We regret to learn the items noted in your guest room were not addressed prior to arrival - my apologies. Our commitment to providing clean, friendly, and well maintained accommodations remains a high priority. We will revisit our inspection checklist to ensure items in need attention are being addressed in a timely manner. Thank you for your business.Kindest regards,Randall J. Stuart, CHA, CHMEGeneral Manager
3.0分
其他
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The room was clean but very very outdated. Peeling wallpaper and chipped paint. Odd smell in hallway but not overwhelming. Staff was helpful and friendly. Overall an ok stay, great location and many amenities, I hope they revitalize this hotel soon. It’s a shame to see what was obviously a great place to stay years ago go downhill.
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酒店回复: We appreciate your time and courtesies in sharing your Red Lion Hotel Harrisburg Hershey stay with us. My apologies for the condition of your guest room. This should have been identified during the inspection process. We will address with the appropriate departments and make the necessary repairs. Renovations continue to be an ongoing discussion. We hope to be able to start moving assets around in Q126.Thank you for your business.Sincerely,Randall J. Stuart, CHA, CHMEGeneral Manager
5.0分
其他
The greeting from Terrance was wonderful. We only stayed overnight, but overall great experience.
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酒店回复: We appreciate the recognition of Terrance and happy you enjoyed your stay. Thank you for your business.
4.0分
情侣出游
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Disappointed that there was no shuttle available when we arrived. Cost us $35 plus tip for taxi. Check in staff apologized and gave us a room upgrade and a breakfast voucher. We choose this hotel because of the advertised shuttle as we could not get our rental car until morning. Great shuttle driver in the morning.
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酒店回复: My apologies for the inconvenience of not having a shuttle driver for the time requested. We will revisit how we can better communicate availability moving forward. Thank you for your business.
5.0分
家庭亲子
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It's a really nice hotel. Lots of unusual and appreciated features for traveling families including the pools, arcade, game room and more. Staff was exceptionally friendly and helpful - terrific service.
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酒店回复: We are delighted to read of such positive feedback - #smiles. We appreciate your business and hope to have another opportunity to accommodate you again. Thank you for your business.
3.0分
其他
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People working there are nice and helpful. Old outdated place. The pool inside and out very grimy. Tub sink was bad. Dirty and outdated. I don’t understand these past reviews.
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酒店回复: We regret to learn of your underwhelming experience and apologize for the inconvenience we caused. We understand the age of our property may not appeal to everyone, but to not be clean is unacceptable. We drained and deep cleaned and painted the indoor pool.
4.0分
其他
Good service
Hotel was clean and great location, near the highway. Friendly staff and big facility. Suite room is huge and very accommodating.
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酒店回复: Clean and friendly are qualities we strive for when preparing to welcome our guests. Thank you for your business.
4.0分
家庭亲子
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Staff was very helpful and accommodating. Quick & easy check in with no wait. Hotel is kid friendly with plenty of onsite activities. Hershey Park is only 20 minutes away, outlets 10 minutes away. Rooms could use some modernizing but otherwise no complaints. Would highly recommend.
非常卫生、舒适
We loved the family suite and how nice the hot was! 20 minutes to Hershey park and lots of dining options within minutes from the hotel for us.
The amenities were pretty kid friendly, there was an arcade and a couple of pools. They were incredibly out of date though. The rooms had paint peeling and the bathrooms calk was missing. The rooms were let go.
The room was clean but very very outdated. Peeling wallpaper and chipped paint. Odd smell in hallway but not overwhelming. Staff was helpful and friendly. Overall an ok stay, great location and many amenities, I hope they revitalize this hotel soon. It’s a shame to see what was obviously a great place to stay years ago go downhill.
The greeting from Terrance was wonderful. We only stayed overnight, but overall great experience.
Disappointed that there was no shuttle available when we arrived. Cost us $35 plus tip for taxi. Check in staff apologized and gave us a room upgrade and a breakfast voucher. We choose this hotel because of the advertised shuttle as we could not get our rental car until morning. Great shuttle driver in the morning.
It's a really nice hotel. Lots of unusual and appreciated features for traveling families including the pools, arcade, game room and more. Staff was exceptionally friendly and helpful - terrific service.
People working there are nice and helpful. Old outdated place. The pool inside and out very grimy. Tub sink was bad. Dirty and outdated. I don’t understand these past reviews.
Good service
Hotel was clean and great location, near the highway. Friendly staff and big facility. Suite room is huge and very accommodating.
Staff was very helpful and accommodating. Quick & easy check in with no wait. Hotel is kid friendly with plenty of onsite activities. Hershey Park is only 20 minutes away, outlets 10 minutes away. Rooms could use some modernizing but otherwise no complaints. Would highly recommend.