酒店回复: Thank you for your feedback Jennifer! We're delighted to hear that you enjoyed our convenient location near Spooky Nook and appreciated the amenities available for downtime during the tournament weekend. It's wonderful to know that our breakfast, quiet rooms, and hospitable staff met your expectations. We look forward to welcoming you back soon!
5.0分
其他
原文
翻译提供方：Google
房间超级干净明亮，早餐美味，泳池也很棒。
我们住得很愉快。
Q
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酒店回复: Hej,Tusind tak for de flotte ord! Vi er meget glade for at høre, at I nød jeres ophold, morgenmaden og poolen. Vi håber at byde jer velkommen igen snart!
1.0分
其他
原文
翻译提供方：Google
收了两次钱
他们多收了钱，而且收了两次钱
5.0分
家庭亲子
It was hard to to walk the hill with mobility problems. Elevator was out. But all in all an enjoyable stay.
4.0分
其他
The room was clean and quiet. It is in a fantastic area, nearby eateries and walking parks.
2.0分
其他
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The hotel was clean, nice and comfortable. Our main complaint is that we reserved and paid for in advance a king room. Upon arriving i was informed that the property was overbooked and that we got bumped to a queen room. This was very disappointing and I am very dissatisfied with that particular arrangement.
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酒店回复: Dear Chad,Thank you for taking the time to share your feedback. I’m glad to hear that you found our hotel clean, nice, and comfortable.I’m truly sorry for the inconvenience with your reservation. I completely understand how disappointing it must have been to expect a king room and be moved to a queen due to overbooking. Please know this is not the experience we want for our guests, and we sincerely regret that it happened.We deeply appreciate you staying with us and hope to welcome you back soon for a much better experience.Hampton Inn Lancaster family
3.0分
其他
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I had stopped going to this hotel several years ago because they had the worst pillows I had ever used. Unfortunately, they still do. Also, the room they assigned us hadn't been cleaned at all, so they had to move us to the 4th floor and try again. Staff doesn't seem to be to be concerned about what is happening in their hotel.
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酒店回复: Thank you Debra for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. It’s disappointing to hear that the pillows did not meet your expectations and that your initial room was not properly cleaned. This is certainly not the standard of service we strive to provide.Your comments have been shared with our housekeeping to ensure immediate improvements are made.We truly value your input and hope you’ll consider giving us another opportunity to provide you with the quality experience you deserve.
4.0分
朋友出游
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Overall, the hotel was great. Staff was helpful in getting around area. However, would have preferred housekeeping every day. Would have been much nicer coming back from sightseeing to a made up bed. Since we only stayed 2 nights, We really only had a clean room on our check in day.
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酒店回复: Thank you for sharing your feedback Gina. We’re glad to hear that you found our hotel to be great overall.It’s always rewarding to know our team made a positive impact on your stay.We truly appreciate your comments regarding housekeeping. While we’ve adjusted our service schedule to align with current industry standards and sustainability efforts, we understand that daily housekeeping is a valued part of the guest experience, and we have everyday service available upon request. Your feedback is important and will be shared with our management team as we continue to evaluate our service offerings.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back and provide an even more comfortable experience.
5.0分
家庭亲子
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The staff were so accommodating and friendly. The facility was so comfortable and cozy. I chose it for the outdoor pool, free WiFi, free parking and location. It was the perfect get away for me and my two teenage granddaughters. The breakfast was really good and I loved the waffle making station. There is an amazing sushi restaurant next door that was an easy walk from our room. We chose it because most Amish places are closed on Sundays. The place was hopping and we understand why! I will definitely return!
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酒店回复: Thank you so much for your kind and thoughtful review! We’re delighted to hear that you and your granddaughters had the perfect getaway with us.We’re pleased that you found our facility cozy and comfortable, and that our team made you feel welcome throughout your visit. The waffle station is a guest favorite, and we’re glad it added a fun touch to your breakfast experience!We look forward to welcoming you back for another memorable stay!
太可怕了
太可怕了。我在这里住了好几年。看起来时间已经让它变得陈旧了。我知道这里换了新主人——而且正在建设中——但实际上这里到处都是污秽，走廊里还弥漫着有毒气味。
地理位置优越，靠近 Spooky Nook，比赛周末可在此放松。早餐很棒，房间安静，员工热情好客。唯一的缺点是冬天有室外游泳池。
房间超级干净明亮，早餐美味，泳池也很棒。
我们住得很愉快。
Q
收了两次钱
他们多收了钱，而且收了两次钱
It was hard to to walk the hill with mobility problems. Elevator was out. But all in all an enjoyable stay.
The room was clean and quiet. It is in a fantastic area, nearby eateries and walking parks.
The hotel was clean, nice and comfortable. Our main complaint is that we reserved and paid for in advance a king room. Upon arriving i was informed that the property was overbooked and that we got bumped to a queen room. This was very disappointing and I am very dissatisfied with that particular arrangement.
I had stopped going to this hotel several years ago because they had the worst pillows I had ever used. Unfortunately, they still do. Also, the room they assigned us hadn't been cleaned at all, so they had to move us to the 4th floor and try again. Staff doesn't seem to be to be concerned about what is happening in their hotel.
Overall, the hotel was great. Staff was helpful in getting around area. However, would have preferred housekeeping every day. Would have been much nicer coming back from sightseeing to a made up bed. Since we only stayed 2 nights, We really only had a clean room on our check in day.
The staff were so accommodating and friendly. The facility was so comfortable and cozy. I chose it for the outdoor pool, free WiFi, free parking and location. It was the perfect get away for me and my two teenage granddaughters. The breakfast was really good and I loved the waffle making station. There is an amazing sushi restaurant next door that was an easy walk from our room. We chose it because most Amish places are closed on Sundays. The place was hopping and we understand why! I will definitely return!