This was probably one of the nicest hotels I have ever stayed at. The staff was friendly. The rooms were wonderfully large. The breakfast was awesome. Will definitely stay here again.
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
5.0分
其他
Room was great and as expected for the price paid. Would stay here again when visiting my child in graduate school at CMU.
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酒店回复: I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon.
4.0分
其他
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Room was clean, staff was great, bed was cozy.
However if you are a light sleeper, this may not be the place for you, it butts up to a train track that runs at random hours through the night.
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酒店回复: Offering clean accommodations and cheerful service are core goals of the staff, so it is great to hear that we delivered. Your feedback, which underlines our strengths and provides some areas for improvement, is very much appreciated. Thank you for staying at our hotel, and please come see us again.
1.0分
其他
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Generally the hotel was just a partially renovated budget hotel. Diet and grime can be found anywhere if you just take a good look. Beware! If you are placed in an odd numbered room you are literally right above an a to e rail line. Starting around 4am trains a mile long roll by and blow their horns. What good is a hotel if you keep getting woken up by extremely loud trains. The manager had the nerve to say he would add some Marriott points to my account and comp the last night of my 5 night stay. He actually did neither of these things. He just lied. We left this hotel after 4 nights because we could not bear it any longer. Ironically another staff meme’s even said when they have to stay there due to snow they have the same issue with the trains. They should be at the top of their property description!
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酒店回复: We appreciate your business and the time you took to share this review. I am sorry to hear that the location of your room was not optimal for your comfort. Additionally, I regret that the muted sounds from the trains were noticeable to you and took away from your enjoyment of your visit. Any billing changes must be confirmed with ******* and are not solely at the hotel's discretion. Please consider returning for a better stay should your travels bring you back to Pittsburgh.
2.0分
家庭亲子
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Property was clean and staff was friendly . The train comes buy several times during the night and lays the horn on loud all throughout the night . I was not aware of this prior to booking . Our room was also on the second floor and we could hear the elevators going up and down all night . We were exhausted from restless sleep . So for that I wouldn’t stay here again . Not a good location for a hotel unless your a very sound sleeper
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酒店回复: I regret to learn that noise pollution prevented you from obtaining a restful night’s sleep; please accept our apologies. Your comfort is of utmost importance to us, and I sincerely regret that your experience was not entirely satisfactory. Your feedback is greatly appreciated, as it enables us to monitor and improve the guest experience. Thank you for taking the time to share your review.
5.0分
家庭亲子
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Standard breakfast options but staff kept everything fresh and full. Rooms were clean and nicely arranged. My husband, 2 young children, baby, and myself all felt comfortable in our room. The staff was very friendly and helpful.
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酒店回复: We sincerely appreciate your valuable feedback. It’s wonderful to know that our service and accommodations contributed to your enjoyable experience. We truly value your input and hope you will choose to stay with us again.
4.0分
家庭亲子
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What I wasn’t aware of was the train that runs by the property so if your room is to the back, you will hear the trains all night. Such a shame because it’s a nice hotel and our room was really nice.
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酒店回复: Thank you for your positive rating. I'm happy to know your stay was pleasant overall, and we appreciate you choosing us. Your honest feedback on areas we can improve is welcomed and fosters change for future visits. I will share your kind comments with our entire team as they work hard to make our guests feel at home.
1.0分
家庭亲子
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The only bad part about the stay were the trains (freight?) running from about 1230am onward, just about every hour, which would rumble and blow their horn, making it impossible to get a good nights sleep. Not sure if this is a nightly occurrence, since we were only there one night, but we wouldn't want to risk it again.
It's a shame, because the hotel was nice, and the area around it was nice. Just the trains ruin any chance of sleep.
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酒店回复: I'm sorry that noise pollution kept you from having a restful night's sleep; please forgive us. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.
酒店很棒，早餐供应充足且照料得很好。但有些日子没有客房清洁服务……我甚至提出要求了，脏毛巾还是留在房间里，床也没铺，垃圾桶也没清空，咖啡/茶/杯子也从来没有补充过。我不在乎床单是不是每天都换，也不介意可以选择不换毛巾……但我非常不喜欢现在酒店有些日子不提供客房服务的这种做法。
不错的区域
This was probably one of the nicest hotels I have ever stayed at. The staff was friendly. The rooms were wonderfully large. The breakfast was awesome. Will definitely stay here again.
Room was great and as expected for the price paid. Would stay here again when visiting my child in graduate school at CMU.
Room was clean, staff was great, bed was cozy.
However if you are a light sleeper, this may not be the place for you, it butts up to a train track that runs at random hours through the night.
Generally the hotel was just a partially renovated budget hotel. Diet and grime can be found anywhere if you just take a good look. Beware! If you are placed in an odd numbered room you are literally right above an a to e rail line. Starting around 4am trains a mile long roll by and blow their horns. What good is a hotel if you keep getting woken up by extremely loud trains. The manager had the nerve to say he would add some Marriott points to my account and comp the last night of my 5 night stay. He actually did neither of these things. He just lied. We left this hotel after 4 nights because we could not bear it any longer. Ironically another staff meme’s even said when they have to stay there due to snow they have the same issue with the trains. They should be at the top of their property description!
Property was clean and staff was friendly . The train comes buy several times during the night and lays the horn on loud all throughout the night . I was not aware of this prior to booking . Our room was also on the second floor and we could hear the elevators going up and down all night . We were exhausted from restless sleep . So for that I wouldn’t stay here again . Not a good location for a hotel unless your a very sound sleeper
Standard breakfast options but staff kept everything fresh and full. Rooms were clean and nicely arranged. My husband, 2 young children, baby, and myself all felt comfortable in our room. The staff was very friendly and helpful.
What I wasn’t aware of was the train that runs by the property so if your room is to the back, you will hear the trains all night. Such a shame because it’s a nice hotel and our room was really nice.
The only bad part about the stay were the trains (freight?) running from about 1230am onward, just about every hour, which would rumble and blow their horn, making it impossible to get a good nights sleep. Not sure if this is a nightly occurrence, since we were only there one night, but we wouldn't want to risk it again.
It's a shame, because the hotel was nice, and the area around it was nice. Just the trains ruin any chance of sleep.