The breakfast was pretty weak and not kept properly stocked. Only had about half a portion so the person behind me could get any breakfast.
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酒店回复: Dear Brock,Thank you for sharing your feedback. We're truly sorry to hear about the inconvenience you experienced with our breakfast. Please know that we will review your comments with our breakfast team to ensure they are keeping everything fully stocked and ready for our guests. We appreciate you bringing this to our attention and hope to welcome you back for a more seamless stay.
2.0分
家庭亲子
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The staff was very attentive to fix an error made at check in. Upon arriving I went to pay a deposit for the room and the hotel charged me $450.00. When I questioned this they said they would release the hold. It is still on my account so I’m not sure it was a hold, I believe I was charged with the room in error and they are attempting to refund the money back to my card. I brushed this off as mistakes happen. Later in the evening we were in the pool area with the kids and had coffees and water bottles in reusable cups. The staff came in and left. About 5 minutes later the staff member hung signs on the pool door stating no food or drink in the pool area. Overall the staff was friendly but it didn’t seem sincere. All and all probably should have stayed somewhere else.
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酒店回复: Dear Katie,Thank you for sharing your review. It’s disappointing that the issues you encountered impacted your overall stay. Feedback like yours highlights areas where communication and consistency need improvement, and it will be carefully reviewed to help prevent similar situations in the future. Observations about the interactions with our team are important and will guide efforts to ensure a more genuine and seamless guest experience. We hope to regain your confidence and welcome you back for a much better stay.
4.0分
家庭亲子
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Stayed in a clean 2 queen bed suite. Had 2 tvs but remotes controlled both tvs making it harder to watch something different. Beds and pillows were comfortable. The sofa bed trundle was broken. Air didn't circulate throughout suite. For 4 people there were 2 towels, 2 coffees, 2 water cups. The walls are so thin you could hear everything in the hall including the elevator and the shower from the room next door. Breakfast was good and included hot food. Pool was clean. Outdoor sitting area was nice but needed minor cleaning. Staff was friendly. Would stay again.
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酒店回复: Dear Andrea,Thank you for taking the time to share such detailed feedback. We’re glad to hear parts of your stay were so enjoyable, and we appreciate you noting the areas that could be improved. Your comments are valued and will help us address these concerns for a better experience moving forward. It was our pleasure to have you, and we look forward to welcoming you again sometime soon.
房间还不错
看上去很“破旧”。
我们被安排了一间残疾人专用房。
衣柜小得可笑。
幸好我们只住一晚。
没有地方挂毛巾！
没有保险箱。
没有地方放洗漱用品。
我们不会再住那里了。
非常惊讶这是万豪酒店。
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酒店非常干净，内部装饰精美。位置很棒，步行穿过街道即可到达 Target 或星巴克，开车 2 或 3 个街区即可到达您需要的任何商店。非常高兴我们选择住在这里！
我很享受这次住宿。房间不错，员工很友善。总体来说，这是一次不错的住宿。
房间非常小，而且布置得很糟糕！水槽装置太小，不适合水槽。试了两个房间。太奇怪了。需要拆除建筑并重新开始。非常失望，因为这是万豪酒店。明白这是它的低端版本，但仍然如此！
前台人员非常友善
整栋楼都很干净漂亮
该房源附近有很多餐馆和商店。我喜欢和家人住在那里
The breakfast was pretty weak and not kept properly stocked. Only had about half a portion so the person behind me could get any breakfast.
The staff was very attentive to fix an error made at check in. Upon arriving I went to pay a deposit for the room and the hotel charged me $450.00. When I questioned this they said they would release the hold. It is still on my account so I’m not sure it was a hold, I believe I was charged with the room in error and they are attempting to refund the money back to my card. I brushed this off as mistakes happen. Later in the evening we were in the pool area with the kids and had coffees and water bottles in reusable cups. The staff came in and left. About 5 minutes later the staff member hung signs on the pool door stating no food or drink in the pool area. Overall the staff was friendly but it didn’t seem sincere. All and all probably should have stayed somewhere else.
Stayed in a clean 2 queen bed suite. Had 2 tvs but remotes controlled both tvs making it harder to watch something different. Beds and pillows were comfortable. The sofa bed trundle was broken. Air didn't circulate throughout suite. For 4 people there were 2 towels, 2 coffees, 2 water cups. The walls are so thin you could hear everything in the hall including the elevator and the shower from the room next door. Breakfast was good and included hot food. Pool was clean. Outdoor sitting area was nice but needed minor cleaning. Staff was friendly. Would stay again.