The staff was very attentive to fix an error made at check in. Upon arriving I went to pay a deposit for the room and the hotel charged me $450.00. When I questioned this they said they would release the hold. It is still on my account so I’m not sure it was a hold, I believe I was charged with the room in error and they are attempting to refund the money back to my card. I brushed this off as mistakes happen. Later in the evening we were in the pool area with the kids and had coffees and water bottles in reusable cups. The staff came in and left. About 5 minutes later the staff member hung signs on the pool door stating no food or drink in the pool area. Overall the staff was friendly but it didn’t seem sincere. All and all probably should have stayed somewhere else.
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酒店回复: Dear Katie,Thank you for sharing your review. It’s disappointing that the issues you encountered impacted your overall stay. Feedback like yours highlights areas where communication and consistency need improvement, and it will be carefully reviewed to help prevent similar situations in the future. Observations about the interactions with our team are important and will guide efforts to ensure a more genuine and seamless guest experience. We hope to regain your confidence and welcome you back for a much better stay.
房间还不错
是的，早餐很棒。值班的女士非常热情周到，帮了我很多忙。
前台工作人员也很友好，耐心地教我如何使用房间里的电视。房间非常干净，很棒。停车也很方便。
早餐很一般，而且供应也不充足。我只有大约半份，好让后面的人能吃到早餐。
看上去很“破旧”。
我们被安排了一间残疾人专用房。
衣柜小得可笑。
幸好我们只住一晚。
没有地方挂毛巾！
没有保险箱。
没有地方放洗漱用品。
我们不会再住那里了。
非常惊讶这是万豪酒店。
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酒店非常干净，内部装饰精美。位置很棒，步行穿过街道即可到达 Target 或星巴克，开车 2 或 3 个街区即可到达您需要的任何商店。非常高兴我们选择住在这里！
我很享受这次住宿。房间不错，员工很友善。总体来说，这是一次不错的住宿。
房间非常小，而且布置得很糟糕！水槽装置太小，不适合水槽。试了两个房间。太奇怪了。需要拆除建筑并重新开始。非常失望，因为这是万豪酒店。明白这是它的低端版本，但仍然如此！
前台人员非常友善
整栋楼都很干净漂亮
该房源附近有很多餐馆和商店。我喜欢和家人住在那里
The staff was very attentive to fix an error made at check in. Upon arriving I went to pay a deposit for the room and the hotel charged me $450.00. When I questioned this they said they would release the hold. It is still on my account so I’m not sure it was a hold, I believe I was charged with the room in error and they are attempting to refund the money back to my card. I brushed this off as mistakes happen. Later in the evening we were in the pool area with the kids and had coffees and water bottles in reusable cups. The staff came in and left. About 5 minutes later the staff member hung signs on the pool door stating no food or drink in the pool area. Overall the staff was friendly but it didn’t seem sincere. All and all probably should have stayed somewhere else.