酒店回复: Thank you for your review and for rating us 8 out of 10. We're glad to know you found the hotel decent overall, but we're truly sorry to hear about your experience with some of our team members. This is not the level of service we aim to provide, and your comments will be addressed internally to ensure we’re delivering a consistently welcoming and professional experience. We hope to have the opportunity to better serve you in the future.
酒店回复: Thank you for your feedback. We're glad to hear you had a positive check-in experience and enjoyed the breakfast. We appreciate your comments about the room condition and will have our team look into it. We hope to welcome you back for an even better stay.
3.0分
商务出差
原文
翻译提供方：Google
前台工作人员不专业，一点也不友好，连简单的礼貌都没有，比如回答“早上好”或“下午好”。
非常糟糕
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酒店回复: Hello, Thank you for sharing your experience. We're truly sorry to hear that the service you received from the front desk staff did not meet your expectations. Professionalism and courtesy are fundamental, and your feedback highlights an area that clearly needs attention. We'll be sure to pass this along to hotel management so they can address it directly with the team. We appreciate you bringing this to our attention.Warm regards
5.0分
家庭亲子
原文
翻译提供方：Google
我们参加了维拉诺瓦大学的毕业典礼，离学校很近，很方便
3.0分
商务出差
原文
翻译提供方：Google
地毯很脏。我的脚上粘满了泥土。床有股怪味。
4.0分
家庭亲子
原文
翻译提供方：Google
安静、干净、员工热情友好
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酒店回复: Thank you for your kind words! We're glad you had a quiet and comfortable stay, and that our team made you feel welcome. We hope to see you again soon!
房间干净，早餐丰富多样每天都有些变化，室外小泳池干净水温适宜。离特斯拉充电开车约5分钟左右，比较便利。
房间面积不大，微波炉冰箱都有。冰箱冷冻层小，能放一两盒雪糕。如果忘记带牙刷牙膏，可以问前台要。房间干净。免费停车。
房间干净整洁
酒店还不错。一部电梯坏了。前台有几个女人很粗鲁。我打电话办理入住，帮我办理入住的那个女人态度很差。我感觉自己给她添麻烦了。糟糕的客户服务。我把在大厅里捡到的几个AirPods还给另一个女人时，她态度也很差。她几乎没拿住……真的吗？
位置便利，就在高速公路旁，但必须要求入住高速公路另一侧的房间，否则噪音很大。不过，它算不上高档的汉普顿酒店。需要翻新和焕然一新。
入住时前台服务体验很棒，也感谢免费早餐，但房间感觉潮湿，地毯也黏糊糊的。房间总体来说还算干净。
前台工作人员不专业，一点也不友好，连简单的礼貌都没有，比如回答“早上好”或“下午好”。
非常糟糕
我们参加了维拉诺瓦大学的毕业典礼，离学校很近，很方便
地毯很脏。我的脚上粘满了泥土。床有股怪味。
安静、干净、员工热情友好