酒店回复: Thank you for your review. I will address these issues with the housekeeping department to improve the cleanliness of the halls and kitchen.The parking fee is actually spreading among hotels in this and many other markets, just like the baggage fees that airlines once had for free. Thanks for staying with us!

酒店回复: I apologize for the issues you reported through the reviews. Did you report these during your 4 day stay? I was looking for a record reporting the problems, but didn't see one. We would have been ready to correct any issues with your room. We do have a preventative maintenance program that reviews the items in the rooms that you mentioned, and our housekeeping services are explained on our website and at check in. Guests can request additional housekeeping service by contacting the front desk. I will ask our maintenance team to look at the dishwasher in the room and the door latch to make sure they meet the standards. We currently run the dishwasher on a quick cycle after every checkout to make sure they work and that there is no standing water in the drains (smell). Thank you for bringing this to my attention.

酒店回复: I am very sorry for your experience. After looking into this situation, It looks as though you had a reservation for Friday 5/16 for an accessible one bedroom suite and that someone requested a change through ******* for an arrival date of Thursday 5/15 in a two bedroom suite. The change made through ******* was never confirmed with the property, In fact, the reservation should not have been able to be made because we had been sold out of two bedroom suites weeks in advance. I also understand that Ashley offered and made the call to the Hilton Garden Inn and made the reservation for you so that you were not stranded without a room. We never received the reservation change and because of how ******* handled it in the current reservation arriving on 5/16 instead of making a new reservation, no new confirmation from the property to ******* was issued. The only hotel confirmation is the arrival on 5/16 for the accessible unit. ******* made the change for the date and room type in their system, but it did not transfer to the property. I apologize for the situation you encountered.

酒店回复: Thank you for staying with us and for your review! I love kind words for the staff!

酒店回复: While we are very flexible when flights are canceled, this reservation needed to be cancelled through *******. The points reservation cannot be cancelled and to change dates, you would need to contact Hilton directly. This was explained over the phone, and then the connection was terminated outside the hotel.

酒店回复: Kate, thank you for taking the time to share about your recent experience at our hotel; I'm so sorry to hear it was less that what you have come to expect in a Hilton stay. While we are a 100% non-smoking hotel, there certainly exist those who bend the rules and we make every effort to tend to such issues when they arise. When reported, our maintenance team has a variety of solutions to combat any odor so we appreciate you sharing so we can investigate and remediate any odors that were in your room.

酒店回复: Thank you for staying with us and for your review! We hope to have you back with us again soon!

酒店回复: Thank you for staying with us and for your review! We appreciate the awesome feedback!

酒店回复: Thank you for staying with us and for your review. I will include our housekeeping team with your recommendations. Thank you!

酒店回复: Thank you for staying with us and writing a review! I hope you enjoyed the newly added breakfast taco bar! I will share your review with our staff and we hope to have you back again when your travels bring you to Rhode Island.