酒店回复: Brittanni, thank you for sharing your feedback. We are so sorry to hear that we did not meet your expectations during your stay. We hope to provide a much better experience the next time you're in town!
5.0分
其他
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Very pleased with this hotel
I found the entire facility and our room to be beautiful and clean. We were surprised at the huge size of the lobby area. Even though the lobby was huge, there were several designated sitting spaces which gave the area a cozy, relaxing vibe.
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酒店回复: Thank you so much for sharing your experience with us. We are delighted to hear that you enjoyed your stay. We hope to welcome you back the next time you're in town.
5.0分
其他
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The love staying here because of its proximity to shops and the horse parks. We are always comfortable and have great restaurants continently close to the hotel.
5.0分
其他
5 Star Staff. Excellent Rating of 5 stars for Sha and Amber and the rest. Next time we are in the area this is our safe place for rest.
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酒店回复: Thank you for sharing your fabulous feedback with us. We are delighted to hear that you had a great stay. Come see us again soon!
4.0分
家庭亲子
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The property was very nice and clean. The staff were all nice as well for the most part. The only thing I did not like was when I asked for extra sheets and blankets they were not available and the receptionist did not do anything to help us get what we needed. Also the mini fridge in the room didn’t have a stable temp option. The temp was either too hot or froze the food.
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酒店回复: Thank you for sharing your feedback. We're glad to hear you found the property clean and that most of our staff made a positive impression. We sincerely apologize for the inconvenience regarding the extra linens and the mini fridge temperature. Your comfort is important to us, and we regret that we fell short in these areas.
5.0分
其他
Beautiful facility that is clean and full of amenities like a restaurant & bar! Convenient to shopping and everything thing around Aiken!
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酒店回复: Jackie, thank you so much for sharing your awesome feedback with us. We are delighted to hear you had a great experience with us and were able to explore the local restaurants and bars. We hope to welcome you back the next time you're in town!
5.0分
其他
GOOD CHOICE!
EASY, CLEAN, AND AWESOME FRONT DESK STAFF
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酒店回复: Lindy, thank you so much for your awesome 10-star rating. Come see us again soon.
5.0分
其他
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Everything you need!
Great experience. Staff were friendly and very accommodating, room clean and comfortable, pet friendly, amazing breakfast buffet. Close to many restaurants and shopping. We will definitely stay here again.
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酒店回复: Valarie, thank you so much for sharing your experience with us. We are so delighted to hear you've enjoyed your stay with us. We hope to welcome you back the next time you're in town!
3.0分
其他
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The hotel staff very personable and friendly, however, the elevators decided to stop working the last 2 days of our stay and no ice machine on any of the floors but the 2nd floor our entire 4 night stay. I normally wouldn’t care about this, but we were on the 4th floor. So getting ice, we had to go to the 2nd floor or bar to get ice. Dragging our luggage down the stairs wasn’t ideal, but we made it work.
They may need to get the issues corrected sooner than later as it was somewhat of an inconvenience.
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酒店回复: Miranda, thank you for your feedback. We’re delighted to hear that you found our staff personable and friendly. We sincerely apologize for the inconvenience caused by the elevator and ice machine issues during your stay. We understand how frustrating it must have been, especially being on the 4th floor.Please know that we are actively working to resolve these issues to ensure a more comfortable experience for our future guests. Your patience and understanding are greatly appreciated, and we hope to have the opportunity to welcome you back for a more seamless stay.
4.0分
其他
Front desk staff was very friendly and helpful
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酒店回复: Divya, thank you so much for your feedback! We are so happy to hear that you enjoyed our friendly staff. We hope to welcome you back soon!
好的
Very pleased with this hotel
I found the entire facility and our room to be beautiful and clean. We were surprised at the huge size of the lobby area. Even though the lobby was huge, there were several designated sitting spaces which gave the area a cozy, relaxing vibe.
The love staying here because of its proximity to shops and the horse parks. We are always comfortable and have great restaurants continently close to the hotel.
5 Star Staff. Excellent Rating of 5 stars for Sha and Amber and the rest. Next time we are in the area this is our safe place for rest.
The property was very nice and clean. The staff were all nice as well for the most part. The only thing I did not like was when I asked for extra sheets and blankets they were not available and the receptionist did not do anything to help us get what we needed. Also the mini fridge in the room didn’t have a stable temp option. The temp was either too hot or froze the food.
Beautiful facility that is clean and full of amenities like a restaurant & bar! Convenient to shopping and everything thing around Aiken!
GOOD CHOICE!
EASY, CLEAN, AND AWESOME FRONT DESK STAFF
Everything you need!
Great experience. Staff were friendly and very accommodating, room clean and comfortable, pet friendly, amazing breakfast buffet. Close to many restaurants and shopping. We will definitely stay here again.
The hotel staff very personable and friendly, however, the elevators decided to stop working the last 2 days of our stay and no ice machine on any of the floors but the 2nd floor our entire 4 night stay. I normally wouldn’t care about this, but we were on the 4th floor. So getting ice, we had to go to the 2nd floor or bar to get ice. Dragging our luggage down the stairs wasn’t ideal, but we made it work.
They may need to get the issues corrected sooner than later as it was somewhat of an inconvenience.
Front desk staff was very friendly and helpful