酒店回复: Thank you so much for your feedback and thank you for staying with us!
2.0分
家庭亲子
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we did not get the room we booked. we paid a premium for a hyper themed room and got a regular room. I had been looking forward to this for a long time and it is a complete disappointment
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酒店回复: Thank you for sharing your feedback. It is never our intention to disappoint. I apologize for the change in room type. We attempted to contact you on 12/2 and 12/3 to let you know that our renovation schedule was delayed. I understand the theme rooms are a unique and memorable part of the Curtis experience and I am so sorry that we were not able to accommodate your original booking.
3.0分
情侣出游
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Room was in o.k condition. The heater didn't work so maintenance had to come in to fix it. Staff were courteous. Only problem was tge room was directly in front of all elevators, so we didnt get much rest.
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酒店回复: Thank you so much for your feedback! We are so glad that you enjoyed your stay here with us! We do apologize for the noise levels!
5.0分
其他
Fantastic look and feel, and very Clean, and comfy beds. Only thing is they should get Microwaves in their rooms. No way to heat up your food.
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酒店回复: Thank you so much for your feedback! We are so glad that you enjoyed your stay with us!
2.0分
其他
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Wait for room to be ready well past check in time. A/c controls not linked to unit, could cool room first night. Light in shower flicked when on. Reported all issues to hotel.
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the delay you experienced at check-in and for the inconveniences with the air conditioning and shower light during your stay. We understand how important comfort and reliability are, and we regret that these issues impacted your visit. Please be assured that our maintenance team has been notified and corrective measures are already underway to prevent similar occurrences in the future. We appreciate you bringing these matters to our attention and giving us the opportunity to improve. We hope to welcome you back and provide you with a seamless and enjoyable stay next time.
2.0分
情侣出游
staff when checking in was not very nice or helpful and they gave bad directions and told us to throw away parking slip, which we then needed
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酒店回复: Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges you faced during check-in and the miscommunication regarding parking. Providing clear directions and courteous service is a priority for us, and it’s disappointing to know we fell short during your visit. Your feedback has been shared with our front desk team so we can address these concerns and ensure better guidance and hospitality moving forward. We appreciate you bringing this to our attention and hope you’ll give us another opportunity to provide you with the seamless and welcoming stay you deserve.
4.0分
其他
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Clean room, beds were comfortable. For most, it's a solid hotel. After staying at a different hotel earlier in the week for work, I couldn't help but notice the renovations were a bit superficial. Bathroom had wallpaper that was to appear as though there was a chair rail. The walls in the room were bare and the furnishing, although unique, still somehow felt a bit sterile and sparse in a relatively spacious room. The theme on the floor was circus, which amounted to one whimsical dresser in the hallway, 3 warped mirrors in the elevator bank that weren't quite warped enough to make the viewer actually into funny shapes, and a sorta circus-y wallpaper in the corridors with random words above the doors, which then felt a little like a wing at a children's hospital. If you're going to do a theme, go all in to make it effective and fun, otherwise it's distracting. 2 great things: the 1 shared nightstand between the 2 beds had not just a standard USB but also 2 USB-C chargers; and I overhead front desk tell a different guest that we could ask for extra cookies anytime (by the way, didn't the doubletree cookies used to be more chewy/less crunchy back in the day?). The staff that checked me in was pleasant but also very tired/on autopilot. He asked me twice if i wanted a cookie and water then asked me again how many keys I wanted. Overall, the Curtis is a good stay in that it got the basics right but wish quality of the room/decor was a bit better.
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酒店回复: Thank you so much for your feedback! We are so glad that you enjoyed your stay with us!
比想象的好
屋顶漏水 隔音不好
首先，床上用品很舒服，空调声音很大，我把温度调低了一会儿，然后就睡觉了。除此之外，房间很干净，饭菜也很干净。可以舒服地逛逛周边设施，街对面的餐馆也不错。
每层楼都有自己的概念，非常好。
非常适合成为星球大战迷。
工作人员也很友善，很有礼貌，非常好。
we did not get the room we booked. we paid a premium for a hyper themed room and got a regular room. I had been looking forward to this for a long time and it is a complete disappointment
Room was in o.k condition. The heater didn't work so maintenance had to come in to fix it. Staff were courteous. Only problem was tge room was directly in front of all elevators, so we didnt get much rest.
Fantastic look and feel, and very Clean, and comfy beds. Only thing is they should get Microwaves in their rooms. No way to heat up your food.
Wait for room to be ready well past check in time. A/c controls not linked to unit, could cool room first night. Light in shower flicked when on. Reported all issues to hotel.
staff when checking in was not very nice or helpful and they gave bad directions and told us to throw away parking slip, which we then needed
Clean room, beds were comfortable. For most, it's a solid hotel. After staying at a different hotel earlier in the week for work, I couldn't help but notice the renovations were a bit superficial. Bathroom had wallpaper that was to appear as though there was a chair rail. The walls in the room were bare and the furnishing, although unique, still somehow felt a bit sterile and sparse in a relatively spacious room. The theme on the floor was circus, which amounted to one whimsical dresser in the hallway, 3 warped mirrors in the elevator bank that weren't quite warped enough to make the viewer actually into funny shapes, and a sorta circus-y wallpaper in the corridors with random words above the doors, which then felt a little like a wing at a children's hospital. If you're going to do a theme, go all in to make it effective and fun, otherwise it's distracting. 2 great things: the 1 shared nightstand between the 2 beds had not just a standard USB but also 2 USB-C chargers; and I overhead front desk tell a different guest that we could ask for extra cookies anytime (by the way, didn't the doubletree cookies used to be more chewy/less crunchy back in the day?). The staff that checked me in was pleasant but also very tired/on autopilot. He asked me twice if i wanted a cookie and water then asked me again how many keys I wanted. Overall, the Curtis is a good stay in that it got the basics right but wish quality of the room/decor was a bit better.