Nasty, dirty hotel. This hotel is way past its prime and is an embarrassment to the Hilton brand. My room was filthy, with broken tiles, rodent droppings and mold in the shower. In addition, this room was an upgrade with a spa tub that had track lighting above it with a bulb hanging out. To be fair, I told the desk when I left and showed pictures and they offered an adjustment, but nothing has been sent or shown since. There are plenty of other hotels around where you would not have to pay money for dirt.
4.0分
家庭亲子
bathroom water pressure was low, wallpaper coming off wall behind toilet, paint coming off the outside of the windows..
展开
酒店回复: Connie, thank you for sharing your feedback with us. We appreciate your comments, and we will make sure to pass this along to our maintenance team.
5.0分
商务出差
展开
I am a diamond member and love the hilton chains. The staff were all very nice and friendly. The room was spacious and comfortable. The hotel was very quiet. Breakfast was as one would expect at a hampton inn, hot large selection and very good. Something for everyone.
5.0分
家庭亲子
Loved. Beds always compfy. Pillows. Hot water. Great breakfast !
5.0分
家庭亲子
展开
Let us check in way early. Great friendly people at desk, easy parking, very nice hotel.
Like to point out Phillip the night worker, very social, bent over backwards to make sure we were taken care of.
5.0分
其他
Hampton Inn, breakfast was the best. Comfortable
bed and ammenities.
Thank you
展开
酒店回复: Thank you for taking the time to complete our survey! We’re delighted to hear that you enjoyed your stay and our tasty breakfast. We look forward to seeing you again in the future.
1.0分
情侣出游
展开
TERRIBLE- don’t stay here there are many other choices in town - that fill up quickly. We arrived late( after 11pm). Our first clue should have been that the reception was not clean with garage flowing out of the cans. our first room had rotten food in the garbage which made the room smell. The guy at the front desk said they only had one room left which we said we would take. On first inspection the room looked fine we started to wipe it down. When we noticed we had room mates ( roaches) when I called downs stairs to the front desk the receptionist said “I’m not surprised”. We spent the next 90 mins driving around Aiken trying to find a hotel room. They said they reversed the charges on my CC
5.0分
情侣出游
展开
Wonderful check in staff. 1st room was non-smoking but seemed anomeone had smoked heavily in. When brought to front desk attention, she quickly moved us into a new room. I anppreciate that she went above and beyond when the issue was brought to her attention. Thank you!
展开
酒店回复: Andrea, thank you for sharing your experience with us. We are sincerely sorry that your first room had a smoke smell. We are so glad to hear we were able to change your room and accommodate your needs during your stay. We hope to welcome you back the next time you're in town!
1.0分
情侣出游
展开
Hotel is old and run down. Lots of young quests roaming in hallways and lobby, babies crying, parents talking loudly and sound traveled.
Headboard fell off wall on to my head at midnight night one of three booked. Between that, the state of disrepair and cleanliness of the property, we checked out at 12:30 am and had the entire stay refunded
展开
酒店回复: Amy, thank you for sharing your experience. We are truly sorry to hear that we did not meet your expectations. We appreciate your feedback and are glad we were able to honor our brand promise.
1.0分
其他
展开
This hotel and its reviews are not as advertised and would never again stay here. Also, the $80 pet fee is not displayed in total when you secure online, so comparing other options in town, it’s not a good value for the cost.
展开
酒店回复: Larry, thank you for your feedback. We are truly disheartened to hear that you did not enjoy your stay with us. We hope to welcome you back for a better experience the next time you're in town.
Nasty, dirty hotel. This hotel is way past its prime and is an embarrassment to the Hilton brand. My room was filthy, with broken tiles, rodent droppings and mold in the shower. In addition, this room was an upgrade with a spa tub that had track lighting above it with a bulb hanging out. To be fair, I told the desk when I left and showed pictures and they offered an adjustment, but nothing has been sent or shown since. There are plenty of other hotels around where you would not have to pay money for dirt.
bathroom water pressure was low, wallpaper coming off wall behind toilet, paint coming off the outside of the windows..
I am a diamond member and love the hilton chains. The staff were all very nice and friendly. The room was spacious and comfortable. The hotel was very quiet. Breakfast was as one would expect at a hampton inn, hot large selection and very good. Something for everyone.
Loved. Beds always compfy. Pillows. Hot water. Great breakfast !
Let us check in way early. Great friendly people at desk, easy parking, very nice hotel.
Like to point out Phillip the night worker, very social, bent over backwards to make sure we were taken care of.
Hampton Inn, breakfast was the best. Comfortable
bed and ammenities.
Thank you
TERRIBLE- don’t stay here there are many other choices in town - that fill up quickly. We arrived late( after 11pm). Our first clue should have been that the reception was not clean with garage flowing out of the cans. our first room had rotten food in the garbage which made the room smell. The guy at the front desk said they only had one room left which we said we would take. On first inspection the room looked fine we started to wipe it down. When we noticed we had room mates ( roaches) when I called downs stairs to the front desk the receptionist said “I’m not surprised”. We spent the next 90 mins driving around Aiken trying to find a hotel room. They said they reversed the charges on my CC
Wonderful check in staff. 1st room was non-smoking but seemed anomeone had smoked heavily in. When brought to front desk attention, she quickly moved us into a new room. I anppreciate that she went above and beyond when the issue was brought to her attention. Thank you!
Hotel is old and run down. Lots of young quests roaming in hallways and lobby, babies crying, parents talking loudly and sound traveled.
Headboard fell off wall on to my head at midnight night one of three booked. Between that, the state of disrepair and cleanliness of the property, we checked out at 12:30 am and had the entire stay refunded
This hotel and its reviews are not as advertised and would never again stay here. Also, the $80 pet fee is not displayed in total when you secure online, so comparing other options in town, it’s not a good value for the cost.