酒店回复: Dear Holley,Thank you for taking a moment to review your stay. We'd like to extend our apologies for any lapse in service you experienced, especially regarding the replenishment of towels. This does not reflect the level of hospitality we strive to provide and will be discussed internally. Additionally, please know we take matters regarding pests very seriously at our property. We maintain rigorous and routine preventative measures to ensure these are not concerns our guests encounter. Nevertheless, we have shared your comments with our pest control team and will have our specialists look into this further. We appreciate your candor and will strive towards improvement. Warm Regards,Guest Services
酒店回复: Dear Scott,We welcome all guest feedback as we consider it an opportunity to continually improve. Regarding the concerns you mentioned, we sincerely apologize and are addressing this with our housekeeping team to ensure our high standards are consistently met. We appreciate you bringing these concerns to our attention and hope to welcome you back for an improved stay in the future.Warm Regards,Guest Services
酒店回复: Dear Whitney,Thank you for sharing your experience. We understand your disappointment and sincerely apologize for any disruptions. Rest assured, your comments will be used to help improve our facilities and will be shared with our housekeeping team. We hope you’ll consider a return stay next time you're in town.Warm Regards,Guest Services
酒店回复: Dear Jackie,Thank you for your feedback. We're truly sorry to hear your experience did not meet your expectations. Guest satisfaction is a priority, and your comments about cleanliness have been noted for improvement. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide a better experience in the future.Warm Regards,Guest Services
酒店回复: Dear Joel,Thank you for your recent stay and for taking the time to share your valuable comments. While we're happy you appreciated our clean and comfortable accommodations, we're sorry to hear of any noise disturbance you encountered from a neighboring room and for any disruption this caused; we strive to provide our guests with a positive stay and a restful night's sleep, and we regret your experience. We encourage our guests to notify our front desk team of any such concerns so we can find a solution. We're grateful for your valuable input, and we hope to impress you the next time you're in the area.Warm Regards,Guest Services
酒店回复: Dear Nicole, We appreciate you sharing your feedback. We sincerely apologize for the maintenance issues you encountered during your stay. This is certainly not the experience we aim to provide, and we understand the inconvenience caused. While we are glad that the Front Desk team took action, we regret that the issues were not resolved in a timely manner. We appreciate your understanding and hope to have the opportunity to host you again for a more comfortable experience.Warm Regards,Guest Services
酒店回复: Dear Veronica,Thank you for taking a moment to share your thoughts with us. We're glad you enjoyed our professional service. However, we apologize for any concerns regarding our accommodations. Rest assured, housekeeping will work to ensure we are consistently providing a clean, welcoming environment going forward. Your feedback is appreciated, and we hope to have another chance to change your perceptions in the future. Warm Regards,Guest Services
1.0分
商务出差
原文
翻译提供方：Google
这家酒店破败不堪，居然还有马里奥特的招牌，真是让人惊讶。省点钱吧，就算拉昆塔酒店比它贵一倍也行。
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酒店回复: Dear Ronald,Thank you for your feedback. It's disappointing that your stay didn't meet expectations. Maintaining our high standards is important, and your comments will be shared with the team to address any areas of concern. We hope to have the opportunity to provide a much-improved experience in the future.Warm Regards,Guest Services
2.0分
家庭亲子
原文
翻译提供方：Google
没有告诉你他们不接受现金应用程序所以我无法留下
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酒店回复: We are truly sorry for the inconvenience this situation has caused you. We understand how frustrating this must be, and we sincerely apologize for any confusion.Unfortunately, Delta Hotel does not accept online banking cards such as Chime, PayPal, Cash App, or Venmo for payment. These payment methods cannot be processed at our hotel.We deeply regret any trouble this has caused and truly appreciate your understanding.
房间又好又干净，唯一的缺点是房间里没有微波炉。我不得不一直离开房间去加热我新生儿的奶瓶。我还给自己准备了一些微波食品，结果因为没有微波炉而没法吃，非常不方便。
不速之客
我要求提前一天退房，并就此问题与前台沟通。前台保证经理会打电话解决所有问题。但我从未接到任何电话、邮件或其他任何信息。事情是这样的：客房服务人员进房间后，我不得不要求提供毛巾，尽管房间挂着“请勿打扰”的牌子。他们把我们所有挂起来的毛巾都拿走了，却没有更换。他们把垃圾带走了，却没有留下垃圾袋。我不得不两次去前台要毛巾。第二天早上洗澡时，我发现了一位不速之客。仔细查看照片后发现，那是一只虱子！就像头虱一样！入住风险自负！
房间很脏，墙上甚至天花板上都有污渍。还有霉菌。水槽里满是脏水，地板上似乎也洒了东西。前台的工作人员根本不关心我们的任何问题。酒店外观看起来不错。别被它迷惑了。这是我们住过的最差的万豪酒店。
进酒店，客服服务都还不错。不过，浴室地板在有人洗澡前就渗水，真是让人恶心……浴室脏兮兮的，走廊地毯也脏兮兮的……房间状况这么糟糕，我有点担心会把小动物带回家。我没有向前台投诉……这年头，投诉总是没好结果……所以他们没有机会改正。酒店价格还算便宜，所以我觉得一分价钱一分货吧……
入住体验不佳
第一个房间，两张床的床单都脏兮兮的，马桶座圈也很脏，毛巾也脏兮兮的。我们要求换床单，结果去了前台。换了房间，毛巾仍然脏兮兮的，床架上和地板上都洒满了脏东西，真是恶心。半夜还听到两次火车喇叭声，还有高速公路上的交通噪音！工作人员态度很好。
半夜被走廊里吵闹的人吵醒。隔壁房间的电视音量开到凌晨3:30。然后，似乎还不够，他们的闹钟在凌晨4:45响了，响了八分钟才静音。酒店很不错，也很干净。隔壁房间的客人很糟糕。
需要修缮。
其中一张床因为不平整而摇晃。冰箱需要除霜，但不能制冷。床头天花板上有一个大洞。浴室天花板有水渍和洞。浴室灯光昏暗。前台派了维修人员来，但床还没修好。换了冰箱，但已经太晚了，无法制冷，无法使用。
工作人员彬彬有礼，专业素养很高；然而，当我回到房间时，却发现水槽下的地板上有一条脏毛巾。浴缸里还有头发。
这家酒店破败不堪，居然还有马里奥特的招牌，真是让人惊讶。省点钱吧，就算拉昆塔酒店比它贵一倍也行。
没有告诉你他们不接受现金应用程序所以我无法留下