酒店回复: Thank you for taking the time to let us know how your stay was. Your stay is below our standard. I apologize that we did not meet your expectations. I hope if you return to the area you choose to stay with us again.
酒店回复: I am so sorry that you experienced issues with being able to control the temperature in your room.We thank you for your comments and we thank you for choosing to stay with us.
酒店回复: We do apologize that you encountered these issues during your stay. We take pride in making sure that all of our guests have a pleasant stay and we definitely missed the mark with you.Thank you so much for your comments we have used them as teaching moment to make sure that these were isolated incidents.Thank you for choosing the Columbia Marriott.
酒店回复: I do apologize that your stay was less than perfect. We had a mechanical issue with the pool which was repaired but when we begin to fill it, we noticed that there was a leak which caused us to have to shut it back down again. As far as the parking, the garage is owned by the city of Columbia and that is the nightly rate for allowing our guests to park. The Valet is 30 per day. Once again, we do apologize.
酒店回复: I do apologize that you had issues with your shower during your stay. Please reach out to the Front Office Manager when you have time.Thank you for choosing the Columbia Marriott.
酒店员工非常友好,对餐饮知识也很了解。市区的街道干净整洁,停车也很方便。
周六酒店外有一个巨大的农贸市场,这真是个额外的惊喜!
唯一的缺点是我们入住时泳池因装修而关闭。预订前有免责声明。总的来说,这是一次愉快的住宿。
我的房间里有蚂蚁。浴室的燃气灶(GFI)断路器总是跳闸。我家地板上的制冰机坏了。客房服务人员把一块脏兮兮的湿抹布(洗脸巾)放在了桌子上。没有提供任何可接受的补偿。
我非常喜欢这里的位置,床也很舒服。这家酒店绝对值得入住。我们查看了房间,空调正常运转,但有点潮湿,所以我们把温度调到了70华氏度(约21摄氏度)来降温。回来后,房间非常闷热潮湿。那天晚上我根本睡不着,因为空调坏了,我整晚都在出汗。我们联系了前台,他们派人过来,虽然空调稍微好了一些,但等了12个小时才降温,房间仍然很潮湿。他们又派人过来修了,第二天晚上睡得好多了。我们很想去室内泳池玩玩,但泳池的排水已经排到一半了,没有开放。客房服务很棒,淋浴几分钟后就热了,水压也不错。我肯定会再次入住这里,因为周六早上酒店前的市场太漂亮了,只是希望酒店的维护能更好一些。
清洁度低于预期
第一印象还不错,酒店质量也符合预期……一开始沟通上有点问题,比如如何从停车场(hub@columbia 是宿舍/公寓)到房间。
还好,解决了这个小问题(小麻烦),没什么大不了的。
然而,真正让我头疼的是,我们开了好长一段路的车回到房间,不得不去洗手间,进去发现被扔的瓷器上还残留着某人的DNA……太恶心太恶心了……他们来打扫了房间,但整个晚上我都提心吊胆……理所当然的是,我在房间的角落里发现了发夹……桌子上有污渍,床单上有头发(长直的,金色的),而我的是短卷的,黑色的。
这意味着房间没有被彻底打扫干净。
我对万豪的期望更高,我选择他们而不是精品酒店,因为我觉得他们的名字会让人感到有责任感。可惜我错了。
前往殖民地生活场所的便利性很好,但如果不能保持高水平的清洁标准,那么其他选择就太多了。
这是万豪酒店,所以床上用品和淋浴都很棒。然而,酒店宣传的室内泳池目前已停用。这是虚假广告。此外,停车选择有两种:酒店旁边停车场自助停车每晚19美元,代客停车每晚50美元。工作人员很友好,提供每日清洁服务,其他住宿条件都不错。
在大堂办理入住时,拿到了一把脏兮兮的房间钥匙,房间之前用过。前台确实对造成的不便表示了歉意。他们给我换了一间新房间,但水槽堵塞了,浴缸也没有好好清洁。从我眼前看到的来看,酒店后部似乎相当干净整洁。
我入住房间时发现没有热水淋浴。我得等到晚上11点才能用热水淋浴,这太不合理了。我想向酒店退款,但前台不愿意解决这个问题。
24小时入住
我的住宿体验非常棒。工作人员非常友好且尊重客人。我被允许提前入住并延迟退房。代客泊车员非常乐于助人,态度也很好。以后我还会再次入住这里。
很棒的住宿体验
入住体验很棒,房东很棒。房子很棒,舒适安静,干净整洁。街对面的餐厅很棒
这家酒店很漂亮,也很干净。但是我们房间的空调不太好,而且非常潮湿。