酒店回复: Dear Nicole,Thank you for your wonderful review! We’re thrilled to hear that you felt welcomed and well taken care of from the moment you arrived. We appreciate your understanding regarding the construction and are glad it didn’t impact your stay. We can’t wait to welcome you back for another great experience!

酒店回复: Thank you for sharing your experience. I sincerely apologize for the challenges you faced during your stay, especially regarding your reservation and the wait time for assistance. This is not the level of service we aim to provide, and I understand your frustration.We are currently addressing the issues with our management transition to ensure a smoother experience for our guests moving forward. Your feedback about staff training and communication is invaluable, and I will make sure it’s shared with our team.I appreciate your input and hope you might reconsider staying with us in the future when we’ve had the opportunity to make improvements.

酒店回复: Dear Matthew.Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the early construction noise. We understand how disruptive that can be, especially when the work was scheduled to start later. Please know that we are addressing this with our team to ensure future communication and timing are better managed. Your comfort is important to us, and we truly appreciate you bringing this matter to our attention. We hope you'll consider giving us another chance to provide you with a more peaceful experience.

酒店回复: Dear Jose,We sincerely apologize for the experience you had during your stay. This is certainly not the standard we strive to provide, and we understand your frustration. The bathroom maintenance should have been completed before your arrival, and we regret that you had to encounter these issues. Rest assured, we are addressing each of the concerns you've raised—repairing the toilet, cleaning the shower head, and fixing the air vent. Your feedback is valuable in helping us improve, and we hope you’ll consider staying with us again so we can provide a much better experience.

酒店回复: Dear Danielle,Thank you for your feedback and the 8/10 rating! We're glad to hear you had a positive experience. Your feedback means a lot to us, and we look forward to serving you again in the future!

酒店回复: Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. Cleanliness and guest satisfaction are our top priorities, and it is concerning to hear that the room did not meet those standards. Please know that what you described is absolutely unacceptable, and we will address this issue with our housekeeping team immediately to ensure that this does not happen again.We also regret that the overall condition of the room was not up to your expectations. Your comments about the need for renovation have been noted, and we will share them with the appropriate team for further review.We understand your frustration, and we truly appreciate you bringing this to our attention. Again, our sincerest apologies for the experience, and we hope to have the chance to restore your confidence in our hotel.

酒店回复: Dear Shirley,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the housekeeping service during your stay. This is certainly not the standard we strive for, and we understand how important it is to have a clean and comfortable environment. We will address this issue with our team to ensure it is properly handled moving forward. We appreciate your patience and hope you will give us another opportunity to provide you with a better experience.Sincerely.SHS