酒店回复: Dear Nicole,Thank you for your wonderful review! We’re thrilled to hear that you felt welcomed and well taken care of from the moment you arrived. We appreciate your understanding regarding the construction and are glad it didn’t impact your stay. We can’t wait to welcome you back for another great experience!
1.0分
其他
原文
翻译提供方：Google
大楼正在施工，这很好。但施工队早上 6:30 就开始施工了，而备忘录上说的是早上 9 点开始。
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酒店回复: Dear Matthew.Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the early construction noise. We understand how disruptive that can be, especially when the work was scheduled to start later. Please know that we are addressing this with our team to ensure future communication and timing are better managed. Your comfort is important to us, and we truly appreciate you bringing this matter to our attention. We hope you'll consider giving us another chance to provide you with a more peaceful experience.
4.0分
其他
原文
翻译提供方：Google
酒店位置优越，交通便利。 靠近商店和几家餐馆。 服务很好，午餐也不错。 舒适的床。
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酒店回复: Dear Danielle,Thank you for your feedback and the 8/10 rating! We're glad to hear you had a positive experience. Your feedback means a lot to us, and we look forward to serving you again in the future!
5.0分
其他
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The room was great. The staff at check in, Krystal, was very friendly. Check-in was quick which was great after a long day of driving. Breakfast had a good variety of food
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酒店回复: Dear Aileen,Thank you so much for the perfect 10/10 rating!Hope to see you again soon!
1.0分
其他
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Lady at the front desk was super friendly and accommodating, but the rooms were not clean. We switched rooms three times and they were all the same cleanliness level.
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酒店回复: Dear Brandy,Thank you for sharing your experience. While we’re pleased to hear that our front desk team made a positive impression, we’re truly sorry about the cleanliness issues you encountered. That’s not the standard we strive for, and we understand how disappointing it must have been to switch rooms multiple times without improvement. Your comments have been shared with our housekeeping team for immediate review and corrective action. We hope you’ll consider giving us another chance to provide you with the high-quality stay you expected.
5.0分
商务出差
Staff was very welcoming, friendly and professional. Very nice room, comfortable and clean. Great location.
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酒店回复: Dear Krystal,Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your stay, found the room comfortable, and appreciated our friendly staff and great location. We’ll be sure to share your kind words with the team — they’ll love hearing it! Hope to welcome you back soon!
3.0分
商务出差
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room was in good condition but Tv didnt work at all for the entire stay i was there but didnt get fixed an was told i would receive bonvo points but never received those either
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酒店回复: Dear Mr. Franklin,We sincerely apologize for the inconvenience you experienced. We understand how this affected your evening and regret that it fell short of the relaxing experience you deserved.Please rest assured that the points promised to you will be credited promptly. We truly appreciate your understanding and would be grateful for the opportunity to welcome you back, so we can ensure your next stay is exceptional in every way.Warm regards,SpringHill Suites
酒店早餐不错，有牛奶
酒店位置很好，就在95号州际公路旁边，很方便。但早餐选择比其他万枫酒店少了很多。
房间卫生不干净
从我走进酒店的那一刻起，我就受到了无微不至的照顾。虽然酒店周围有一些施工，但这丝毫不影响我的住宿。我一定会再住在这里！
大楼正在施工，这很好。但施工队早上 6:30 就开始施工了，而备忘录上说的是早上 9 点开始。
酒店位置优越，交通便利。 靠近商店和几家餐馆。 服务很好，午餐也不错。 舒适的床。
The room was great. The staff at check in, Krystal, was very friendly. Check-in was quick which was great after a long day of driving. Breakfast had a good variety of food
Lady at the front desk was super friendly and accommodating, but the rooms were not clean. We switched rooms three times and they were all the same cleanliness level.
Staff was very welcoming, friendly and professional. Very nice room, comfortable and clean. Great location.
room was in good condition but Tv didnt work at all for the entire stay i was there but didnt get fixed an was told i would receive bonvo points but never received those either