The room above us started banging and making a lot of noise at about 2:30 am. Around 3:30 am I called the front desk to complain. The noises finally stopped around 4:00 am. When I spoke to the front desk in person in the morning it was the same staff that I talked to at 3:30 am. He said “they should know better”, and that they were extended stay guests. He told me that it shouldn’t happen again for the next night. He seemed very dismissive and unprofessional towards me and the whole situation.
展开
酒店回复: We regret your experience during your stay. Please know we will use your feedback to improve our protocols in addressing noise concerns.
2.0分
其他
展开
Our room was just outside of the patio where the grill and setting was. People were partying way past 2:00am . It was so loud we couldn’t sleep. Paid way too much money for such inconvenience . Very poor customer service and management
展开
酒店回复: Thank you for sharing your feedback and experience. We hope that you will stay with us again, to show that was an exception to our normal standard.
3.0分
情侣出游
展开
Pool not working, refrigerator not working, staff helpful but limited. We ruined our leftovers, some groceries. Seriously 10.00 parking fee is bs
Will not stay there again
展开
酒店回复: We regret your stay wasn't 100% satisfactory. Thank you for sharing your experience.
5.0分
其他
展开
Great hotel
The front desk staff was really great! The coffee was really great, the breakfast was above average (egg white fritt for the win) and the staff was super nice and helpful. Loved this location and would highly recommend for anyone traveling through Durango.
1.0分
家庭亲子
展开
I booked through ******* and everything was great
I got to the Hotel and the guy behind the Counter, John, told me that they didnt have a room for me even though i had confirmation of a room and my payment went through. He also told me that the 3rd party over booked and there was nothing he could do. So, I called the ******* and straightened it out and they contacted the hotel and the hotel was actually the ones that over booked by not updating their website. ******* was able to get my payment back and helpful in resolving the issue.
5.0分
其他
展开
The breakfast was considerably better than other hotels. The fire alarm at midnight was inconvenient and apparently not all that necessary. This is a nice hotel and I recommend it.
3.0分
其他
展开
Evening Staff was excellent!
Within walking distance of train depot and great restaurants. Evening staff was extremely helpful and attentive to needs of guests…made recommendations, gave directions, etc. Morning staff was just the opposite. Breakfast was a joke … there was one lady attempting to do everything…she was doing her best but she needed help to ensure all guest was served in a timely manner.
3.0分
其他
展开
Overpriced Option
We enjoyed the extra room of their 2bdrm suite but given the pool was cold and dark (not family friendly), no ice machines available, parking available only at an extra charge, breakfast was hit and miss for a Residence Inn was vastly overpriced.
1.0分
家庭亲子
展开
We went to check in to this hotel that we had previously reserved. When we arrived late afternoon, we were informed that they did not have available rooms and sent us to a sister hotel down the street. This has never happened before and it was very disappointing. Never trust your reservations at this hotel, even if it is prepaid like ours was.
物超所值！
从John热情友好的快速办理入住，到舒适的床、宽敞干净的房间，以及丰盛的早餐选择，我们绝对会再次入住！我们也很喜欢这里的室内泳池、热水浴缸和健身房，虽然没机会体验。步行即可轻松抵达历史悠久的杜兰戈和自行车道！
The room above us started banging and making a lot of noise at about 2:30 am. Around 3:30 am I called the front desk to complain. The noises finally stopped around 4:00 am. When I spoke to the front desk in person in the morning it was the same staff that I talked to at 3:30 am. He said “they should know better”, and that they were extended stay guests. He told me that it shouldn’t happen again for the next night. He seemed very dismissive and unprofessional towards me and the whole situation.
Our room was just outside of the patio where the grill and setting was. People were partying way past 2:00am . It was so loud we couldn’t sleep. Paid way too much money for such inconvenience . Very poor customer service and management
Pool not working, refrigerator not working, staff helpful but limited. We ruined our leftovers, some groceries. Seriously 10.00 parking fee is bs
Will not stay there again
Great hotel
The front desk staff was really great! The coffee was really great, the breakfast was above average (egg white fritt for the win) and the staff was super nice and helpful. Loved this location and would highly recommend for anyone traveling through Durango.
I booked through ******* and everything was great
I got to the Hotel and the guy behind the Counter, John, told me that they didnt have a room for me even though i had confirmation of a room and my payment went through. He also told me that the 3rd party over booked and there was nothing he could do. So, I called the ******* and straightened it out and they contacted the hotel and the hotel was actually the ones that over booked by not updating their website. ******* was able to get my payment back and helpful in resolving the issue.
The breakfast was considerably better than other hotels. The fire alarm at midnight was inconvenient and apparently not all that necessary. This is a nice hotel and I recommend it.
Evening Staff was excellent!
Within walking distance of train depot and great restaurants. Evening staff was extremely helpful and attentive to needs of guests…made recommendations, gave directions, etc. Morning staff was just the opposite. Breakfast was a joke … there was one lady attempting to do everything…she was doing her best but she needed help to ensure all guest was served in a timely manner.
Overpriced Option
We enjoyed the extra room of their 2bdrm suite but given the pool was cold and dark (not family friendly), no ice machines available, parking available only at an extra charge, breakfast was hit and miss for a Residence Inn was vastly overpriced.
We went to check in to this hotel that we had previously reserved. When we arrived late afternoon, we were informed that they did not have available rooms and sent us to a sister hotel down the street. This has never happened before and it was very disappointing. Never trust your reservations at this hotel, even if it is prepaid like ours was.