This is a beautiful property set in the Nature Preserve on the North end of Hilton Head. When arriving for the first time you need to pay $9 to access the area, not a big deal but we aren't aware of that. Part of the preserve has beautiful walking trails and those are only a few minutes away from the resort. This report itself is located on a beautiful stretch of beach with easy access and there are nice pools facing the ocean. Our unit was beachfront and on the fifth floor and both the balcony off the living room and the balcony off the second bedroom had nice ocean views. We were in a newly renovated unit and although the decor and furniture were nice, there were issues: the appliances were old and when I opened the dishwasher for the first time, the rubber stripping had fallen out. My wife went to wash her hands and the towel rack fell off the wall. Most importantly, the elevator wasn't working! They were aologetic but a phone call in advance wanting of of this would have been nice. This occured in February, 2025 so if you have an upcoming stay you may want to phone and ask about it. Other than that this is a great resort.
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酒店回复: Thank you for leaving a review with us. Our team values your feedback, and apologizes for the negative experience that you faced in your villa. We will work to address these areas for further improvement. We hope you enjoyed your overall stay on Hilton Head Island.
4.0分
情侣出游
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We exchanged our Myrtle Beach MVC deeded week to the Monarch, first time in HH. The resort is the oldest in HH and seems to be in the midst of a needed renovation. Our room was not updated and is on the smaller size than what we are used to but ocean side views, 4th floor. It was only 2 of us so the supplies offered were more than we needed. Get past the outdated furniture, leaky toilet, blinking light on microwave and odd light switches, the resort is beach front and very quiet and relaxing. Hearing the ocean from our 4th floor unit was much appreciated. No pool bar on site, a quick walk next door to Coast restaurant and they have a full bar and bites in a nice setting that is beach front. Plenty of chairs, pool options and even in December a full schedule of activities. Other than Coast and Fraser’s on the golf course across the way, you need to drive out of development. The Sea Pines community is large and we have found all the roads inside and outside of Sea Pines to be very dark, little to no street lights and windy roads. We needed a chill, relaxing week and we were successful, even lucked out on 65-72 degree days in December!
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酒店回复: Thank you for your review. We appreciate your feedback, and hope you enjoyed your stay with us on Hilton Head Island!
5.0分
情侣出游
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Wonderful resort right on the beach. Beautiful grounds and villas. Very friendly and attentive staff. Great location for seeing all of Sea Pines and Hilton Head Island.
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酒店回复: Your feedback is greatly appreciated, and we're delighted to know you had a wonderful experience at our resort.
4.0分
其他
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Location getting a remodel
Great property location in Sea Pines HHI. They are in the process of needed remodeling project and will be excellent when completed.
5.0分
家庭亲子
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Marriott's Monarch in Sea Pines is The Best Resort on HHI for ease of beach access...especially for those with limited mobility, or families with young ones. The resort has all of the amenities... and a great beach restaurant just next door.
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酒店回复: Thank you for leaving a positive review on our resort. We greatly appreciate it, and hope you visit us again soon!
1.0分
家庭亲子
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We have stayed at Monarch multiple times. There is a new initiative this year. Each unit has a “starter pack” of supplies, i.e. bathroom soap, dishwasher pods, dish liquid etc. After you have used that you must purchase your own. This is the first time we have stayed in a “high end’ resort where we weren’t supplied soap for the entire stay. One tiny bar was supplied for each bathroom. Definitely not enough for a family of 4. This is ridiculous! Of course, additional supplies are available for purchase, at high Marriott prices! We already pay high maintenance fees. This really put a damper on our stay. If you are there for a day or two, you are all set. If you, stay longer, not so. That is not fair. And no notice was given. We expected better from Marriott!
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酒店回复: Thank you for your feedback. We’re sorry to hear about the inconvenience with the supply policy during your stay. Your comments about the starter pack and additional costs are important to us and will be shared with our management team. We appreciate your loyalty to Marriott and hope to improve your experience in the future.
4.0分
家庭亲子
The Island is enjoyable but the property itself needs to be upgraded
5.0分
家庭亲子
Beautiful views and excellent staff. Very friendly
2.0分
家庭亲子
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Marriott management will not give an extra small bar of hand soap for the bathroom! Nor will they supply more dish washer soap after you use the initially supplied 3 pods! For a week at the beach! NO extra laundry soap after two loads for a week at the beach with a family of 4! This is new this year and there was NO notification to owners! We have been coming here for 37 years! We will sell or otherwise dispose of this unit! Absolutely ridiculous.
在接待处办理入住手续时，被告知房间需要 30 分钟左右才能准备好。当我们到达房间时，有一股很浓的工业清洁产品的气味。脱掉鞋子后，我发现了清洁气味的来源。地毯显然刚刚洗过，还是湿的。所有三个铺着地毯的房间、备用卧室、主卧室和客厅仍然湿漉漉的。我回到前台解释问题，却被告知没有其他房间了。他们确实提出在房间里放一个工业风扇来帮助干燥地毯。我和我的妻子出去了几个小时，因为气味很重。不幸的是，当我们回来时，没有任何变化。晚上9点左右，有人来到房间说需要把风扇拿走。总的来说，这是一次非常糟糕的住宿体验，万豪酒店在解决问题方面的努力也极其糟糕。
This is a beautiful property set in the Nature Preserve on the North end of Hilton Head. When arriving for the first time you need to pay $9 to access the area, not a big deal but we aren't aware of that. Part of the preserve has beautiful walking trails and those are only a few minutes away from the resort. This report itself is located on a beautiful stretch of beach with easy access and there are nice pools facing the ocean. Our unit was beachfront and on the fifth floor and both the balcony off the living room and the balcony off the second bedroom had nice ocean views. We were in a newly renovated unit and although the decor and furniture were nice, there were issues: the appliances were old and when I opened the dishwasher for the first time, the rubber stripping had fallen out. My wife went to wash her hands and the towel rack fell off the wall. Most importantly, the elevator wasn't working! They were aologetic but a phone call in advance wanting of of this would have been nice. This occured in February, 2025 so if you have an upcoming stay you may want to phone and ask about it. Other than that this is a great resort.
We exchanged our Myrtle Beach MVC deeded week to the Monarch, first time in HH. The resort is the oldest in HH and seems to be in the midst of a needed renovation. Our room was not updated and is on the smaller size than what we are used to but ocean side views, 4th floor. It was only 2 of us so the supplies offered were more than we needed. Get past the outdated furniture, leaky toilet, blinking light on microwave and odd light switches, the resort is beach front and very quiet and relaxing. Hearing the ocean from our 4th floor unit was much appreciated. No pool bar on site, a quick walk next door to Coast restaurant and they have a full bar and bites in a nice setting that is beach front. Plenty of chairs, pool options and even in December a full schedule of activities. Other than Coast and Fraser’s on the golf course across the way, you need to drive out of development. The Sea Pines community is large and we have found all the roads inside and outside of Sea Pines to be very dark, little to no street lights and windy roads. We needed a chill, relaxing week and we were successful, even lucked out on 65-72 degree days in December!
Wonderful resort right on the beach. Beautiful grounds and villas. Very friendly and attentive staff. Great location for seeing all of Sea Pines and Hilton Head Island.
Location getting a remodel
Great property location in Sea Pines HHI. They are in the process of needed remodeling project and will be excellent when completed.
Marriott's Monarch in Sea Pines is The Best Resort on HHI for ease of beach access...especially for those with limited mobility, or families with young ones. The resort has all of the amenities... and a great beach restaurant just next door.
We have stayed at Monarch multiple times. There is a new initiative this year. Each unit has a “starter pack” of supplies, i.e. bathroom soap, dishwasher pods, dish liquid etc. After you have used that you must purchase your own. This is the first time we have stayed in a “high end’ resort where we weren’t supplied soap for the entire stay. One tiny bar was supplied for each bathroom. Definitely not enough for a family of 4. This is ridiculous! Of course, additional supplies are available for purchase, at high Marriott prices! We already pay high maintenance fees. This really put a damper on our stay. If you are there for a day or two, you are all set. If you, stay longer, not so. That is not fair. And no notice was given. We expected better from Marriott!
The Island is enjoyable but the property itself needs to be upgraded
Beautiful views and excellent staff. Very friendly
Marriott management will not give an extra small bar of hand soap for the bathroom! Nor will they supply more dish washer soap after you use the initially supplied 3 pods! For a week at the beach! NO extra laundry soap after two loads for a week at the beach with a family of 4! This is new this year and there was NO notification to owners! We have been coming here for 37 years! We will sell or otherwise dispose of this unit! Absolutely ridiculous.