酒店回复: Querida IrisLamento que su estadía no haya estado a la altura de sus expectativas. Por favor, háganos saber si podemos ayudarle con alguna necesidad o acomodo que tenga. Esperamos verle de nuevo pronto, nos aseguraremos de que tenga una mejor experiencia.
3.0分
其他
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Had a handicap room and it was hard to use bathroom with no vanity. Tissue box on a stand 10 feet away. Also duvet had a hole in it and had seen better days. It was clean, though, and from be for one night
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酒店回复: Dear KarenWe are glad that your stay was a good one. We apologize for the room issues. If at any time you need assistance or request an alternative accommodation, please feel free to see us at the Front Desk! We hope to see you in Golden again soon!
5.0分
其他
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The people at the front desk were wonderful. The young man who greeted us worked us through the registration in a timely manner even though neither my wife for I are good with phones.
The chef and his assistants were great. They accepted compliments graciously. When we needed to check out 30 minutes before they opened on Monday morning they let us go in the serving area an grab what we needed before other guests were allowed in.
Why does Hilton charge a parking fee when Holiday Inn next door just includes that in their nightly charge? I guess I could have parked next door at the Home Depot for freee.
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酒店回复: Dear GaryIt was a pleasure having you with us at the Hampton Inn Denver West/Golden! I am glad to hear that our team was able to assist you well! We are also glad to hear that you enjoyed breakfast! Delivering an excellent guest service experience is our number one priority at the Hampton Inn Denver West/Golden! We hope to see you soon!
3.0分
其他
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You can do better
The TV would not turn on. The bathroom door was hard to open and close and the shower curtain rod was pulled down to the point that it would not let the curtain stay closed and caused leaking onto the bathroom floor. I was also not informed of having to pay for parking.
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酒店回复: Dear Jessica We are sorry that you experienced some issues with the room. We were happy to assist during your stay. If in the future you need further assistance to create the best experience possible, please let us know, We hope to see you soon!
5.0分
情侣出游
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Property needs complete refurbishing. Rooms look and feel old and outdated. Bathroom cabinets are chipped quite terribly. Bathroom did not seem clean.
Come on Hilton, invest a little in your properties.
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酒店回复: Dear DavidWe are glad that you had a great stay with us at the Hampton Inn! We will let our management team know about these necessary updates. Thank you for letting us know! We hope to see you soon!
5.0分
情侣出游
Clean hotel with good breakfast. Pool and hot tub were well maintained too. Front desk staff were helpful each time we had questions.
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酒店回复: Dear TeresaWe are glad to hear that you had a great stay with us at the Hampton Inn Denver West/Golden! We are glad that our team was able to assist you well! Delivering a top guest service experience is our number one priority at the Hampton Inn! We hope to see you soon!
3.0分
其他
Property was in declining repair. The bed was worn out and the linens were not to Hampton standards. The room was very perfumed with cleaning product.
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酒店回复: Dear DonaldWe are sorry that you had this experience at the Hampton Inn Denver West/Golden! This information has been passed along to our management team for further action. Delivering a fantastic guest experience is our number one priority at the Hampton Inn Denver West/Golden. We hope to see you soon!
5.0分
其他
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Nice hotel
Very nice and friendly staff. A short drive to everywhere we wanted to go, including Red Rocks Amphitheater. A solid 2 1/2 star hotel. Very clean! Very comfortable bed. I would stay again
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酒店回复: Dear Tamara We are glad that you had a great stay with us at the Hampton Inn Denver West/Golden! We are glad that you chose to stay with us and would so again. Safe travels and see you soon!
5.0分
家庭亲子
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Billy at the front desk was fantastic! He was funny and personable! The breakfast staff was so nice too! The room was clean and beautiful. My daughters loved the way it was decorated. The pool was nice and warm and the hot tub jets were super strong.
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酒店回复: Dear Amanda We are very happy to hear that you had a great stay with us at the Hampton Inn! We are glad that you had a good experience with our team and enjoyed the amenities! We hope to see you soon!
2.0分
家庭亲子
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Very clean room. But the sink faucet needed repair and there was no place to put your bathroom amenities. There was no cleaning service between our two night stay and no liners in the trash cans. On top of that we had to pay for parking when the parking was full. We walked from the next hotel the first night.
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酒店回复: Dear JulieI will be sure to pass along this information to our team so provide a better guest experience in the future. We are sorry that you had these issues, Please contact the hotel with any additional questions that you have.We hope to see you in Golden soon!
潮湿的房间
房间里潮湿得让人难以休息，而且噪音很大。我以为会有一张折叠床，结果却连一张沙发都没有。真是太失望了。
Had a handicap room and it was hard to use bathroom with no vanity. Tissue box on a stand 10 feet away. Also duvet had a hole in it and had seen better days. It was clean, though, and from be for one night
The people at the front desk were wonderful. The young man who greeted us worked us through the registration in a timely manner even though neither my wife for I are good with phones.
The chef and his assistants were great. They accepted compliments graciously. When we needed to check out 30 minutes before they opened on Monday morning they let us go in the serving area an grab what we needed before other guests were allowed in.
Why does Hilton charge a parking fee when Holiday Inn next door just includes that in their nightly charge? I guess I could have parked next door at the Home Depot for freee.
You can do better
The TV would not turn on. The bathroom door was hard to open and close and the shower curtain rod was pulled down to the point that it would not let the curtain stay closed and caused leaking onto the bathroom floor. I was also not informed of having to pay for parking.
Property needs complete refurbishing. Rooms look and feel old and outdated. Bathroom cabinets are chipped quite terribly. Bathroom did not seem clean.
Come on Hilton, invest a little in your properties.
Clean hotel with good breakfast. Pool and hot tub were well maintained too. Front desk staff were helpful each time we had questions.
Property was in declining repair. The bed was worn out and the linens were not to Hampton standards. The room was very perfumed with cleaning product.
Nice hotel
Very nice and friendly staff. A short drive to everywhere we wanted to go, including Red Rocks Amphitheater. A solid 2 1/2 star hotel. Very clean! Very comfortable bed. I would stay again
Billy at the front desk was fantastic! He was funny and personable! The breakfast staff was so nice too! The room was clean and beautiful. My daughters loved the way it was decorated. The pool was nice and warm and the hot tub jets were super strong.
Very clean room. But the sink faucet needed repair and there was no place to put your bathroom amenities. There was no cleaning service between our two night stay and no liners in the trash cans. On top of that we had to pay for parking when the parking was full. We walked from the next hotel the first night.