R room had several issues including the refrigerator did not cool, lamp did not have bulbs window shade would not open. No soap in the soap dispenser in the bathroom. The pool and hot tub were out of order. They said they were waiting on parts. Breakfast was ok. Eggs were rubbery and yogurt was warm. Staff was friendly
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酒店回复: Thank you for the review. I am sorry to hear about the issues you experienced during your visit with us. I will pass along the notes to the proper departments and do hope you give us another chance next time you are in Golden!
5.0分
其他
Clean, but sink was clogged in rm 101. Asked to have it cleaned twice but never happened in 3 nights stay. Hmm!
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酒店回复: Thank you for taking the time to write a review. I'm happy to hear about your experience and we look forward to seeing you again in the future!
2.0分
其他
We had to pay for parking even though we, paid for the hotel. The pool and hot tub were closed; when I had 4 kids.
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酒店回复: Thank you for the review. I am sorry to hear about the issues you experienced during your visit with us. I will pass along the notes to the proper departments and do hope you give us another chance next time you are in Golden!
4.0分
家庭亲子
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Excellent room, clean, convenient. Great staff.But very disappointed in pool and hot tub not operating. Also finding out that I have to pay for parking was upsetting. The lot is not even secure with a fence, actually adjoins another hotel parking lot. When I tried to get a refund for parking expense because I didn't use the full 3 nights, it proved impossible. This will probably make me think twice before I stay in this hotel again.
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酒店回复: Thank you for taking the time to write a review. I'm happy to hear about your experience and we look forward to seeing you again in the future!
2.0分
其他
Pool and hot tub were closed. Show in room did not drain. No maintenence on site. Hod move to another room. In second room tp holder came off wall
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酒店回复: Thank you for the review. I am sorry to hear about the issues you experienced during your visit with us. I will pass along the notes to the proper departments and do hope you give us another chance next time you are in Golden!
2.0分
其他
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First off when we got there our first room wasn't even made up and it was past 6pm. There were pillows on the floor and blankets on the TV stand so I had to go down and get another room . I had called a week prior to make sure they had a hot time in pool that was working they told me that it was when we got there she even told us that the pool and hot tub area closes at midnight but when we went to go swim the pool was closed for maintenance this is very disappointing for my son which is why we chose the exact Hotel so he could swim.
The beds felt old and a little bit Lumpy which made it very hard to sleep and the shower did not have a whole lot of pressure and you could not change it even though we're different settings.
For a Hampton Hilton hotel I was honestly very disappointed in all of it
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酒店回复: Thank you for the review. I am sorry to hear about the issues you experienced during your visit with us. I will pass along the notes to the proper departments and do hope you give us another chance next time you are in Golden!
5.0分
家庭亲子
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We stay here whenever we are in Denver area. Clean, clean rooms. Excellent staff.
Great breakfast bar. Lots of local food options at the mall area. And about as west as we can get in Denver.
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酒店回复: Thank you for taking the time to write a review. I'm happy to hear about your experience and we look forward to seeing you again in the future!
5.0分
其他
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I saw a few things in the bathroom of my room that needed to be addressed. The lock on the bathroom door was broken, so with pocket doors they didn't provide enough privacy. Secondly, the edges of the pocket doors were covered in finger dirt and oil. It was onvious that no one had wiped them down.
The little Denver omlets were a great touch at breakfast and they tasted awesome!
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酒店回复: Thank you for taking the time to write a review. I'm happy to hear about your experience and we look forward to seeing you again in the future!
3.0分
其他
Was really bummed the hot tub was out of order. Was literally the reason we chose to stay there. The staff was amazing!
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酒店回复: Hi David, I am so sorry our hot tub was closed when you arrived, I hope you give us another chance the next time you are in Golden. We are back up and running now. I am so glad you had a great experience with my staff. I hope we see you again next time!
房间非常宽敞漂亮。
R room had several issues including the refrigerator did not cool, lamp did not have bulbs window shade would not open. No soap in the soap dispenser in the bathroom. The pool and hot tub were out of order. They said they were waiting on parts. Breakfast was ok. Eggs were rubbery and yogurt was warm. Staff was friendly
Clean, but sink was clogged in rm 101. Asked to have it cleaned twice but never happened in 3 nights stay. Hmm!
We had to pay for parking even though we, paid for the hotel. The pool and hot tub were closed; when I had 4 kids.
Excellent room, clean, convenient. Great staff.But very disappointed in pool and hot tub not operating. Also finding out that I have to pay for parking was upsetting. The lot is not even secure with a fence, actually adjoins another hotel parking lot. When I tried to get a refund for parking expense because I didn't use the full 3 nights, it proved impossible. This will probably make me think twice before I stay in this hotel again.
Pool and hot tub were closed. Show in room did not drain. No maintenence on site. Hod move to another room. In second room tp holder came off wall
First off when we got there our first room wasn't even made up and it was past 6pm. There were pillows on the floor and blankets on the TV stand so I had to go down and get another room . I had called a week prior to make sure they had a hot time in pool that was working they told me that it was when we got there she even told us that the pool and hot tub area closes at midnight but when we went to go swim the pool was closed for maintenance this is very disappointing for my son which is why we chose the exact Hotel so he could swim.
The beds felt old and a little bit Lumpy which made it very hard to sleep and the shower did not have a whole lot of pressure and you could not change it even though we're different settings.
For a Hampton Hilton hotel I was honestly very disappointed in all of it
We stay here whenever we are in Denver area. Clean, clean rooms. Excellent staff.
Great breakfast bar. Lots of local food options at the mall area. And about as west as we can get in Denver.
I saw a few things in the bathroom of my room that needed to be addressed. The lock on the bathroom door was broken, so with pocket doors they didn't provide enough privacy. Secondly, the edges of the pocket doors were covered in finger dirt and oil. It was onvious that no one had wiped them down.
The little Denver omlets were a great touch at breakfast and they tasted awesome!
Was really bummed the hot tub was out of order. Was literally the reason we chose to stay there. The staff was amazing!