Like it was never cleaned. The sheets had a huge stain on it like the my just pulled the sheet back tucked and didn’t worry about changing the bedding. I’m very disappointed about my stay being we come here all the time to have run into a mess like this. Couldn’t change to another room. They had no more king size beds. I’m going think twice about coming here again.
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酒店回复: It's unfortunate that your time with us was not the ideal one we strive to create. Our mission is to exceed guest expectations with outstanding service, clean rooms, and memorable stays. Our commitment to our guests is reflected in our team’s quick problem-solving skills and the supportive culture we've established, ensuring a wonderful stay. Your satisfaction is our top priority, and our hotel management will assess every aspect of your stay in detail. Please accept my heartfelt apologies for not delivering the experience you anticipated. I hope you will give us another chance to showcase the best we have to offer.Regards, Guest Services Associate, Embassy Suites Myrtle Beach
5.0分
其他
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Wonderful Staff, Beautiful location, Hotel was amazing and so beautiful! Of course not much beats a suite on the 19th floor overlooking the Atlantic Ocean. Everything was top notch from check in to check out. Breakfast was very good with a very wide selection offered. I would definitely stay again.
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酒店回复: Thank you for your rating. I am thrilled our team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind words. We can't wait to welcome you back!Regards, Guest Services Associate, Embassy Suites Myrtle Beach
3.0分
其他
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The room was great. Hotel was clean and breakfast was wonderful. We arrived on a Saturday evening before 8pm, and the indoor pool and all other amenities were already closed. Also, we had a lot of luggage, and the only way to get a trolley was to pay the valet.
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酒店回复: We are grateful for your feedback regarding your stay with us. Your rating is crucial for us in maintaining and improving our quality of service. We regret if there were any shortcomings during your stay. Our goal is to offer a warm, relaxed, and personalized stay to all our guests. Your feedback is critical and will be used to implement improvements in our service. Nonetheless, we're happy that you enjoyed the rest of your stay. We appreciate your trust in choosing our property and look forward to a future opportunity to truly demonstrate the caliber of our services.Regards, Guest Services Associate, Embassy Suites Myrtle Beach
4.0分
家庭亲子
The hotel was very nice. Staff was very friendly everywhere and having a good restaurant right next door was icing on the cake.
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酒店回复: Thank you for your rating. I am thrilled our team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind words. We can't wait to welcome you back!Regards, Guest Services Associate, Embassy Suites Myrtle Beach
4.0分
家庭亲子
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We loved the amenities! the heated pool and Jacuzzi were great even in the fall, the beach access was incredibly convenient, and the breakfast and staff were wonderful.
Where the stay fell short was the room. It wasn’t dirty, but it definitely looked worn. The carpets, décor, walls, and doors all looked tired, and there were small details like peeling around the bathtub and a spot near the floor mirror that made the room feel outdated and not truly clean. This was surprising because the lobby, bar, and outdoor areas were very well maintained. The holiday decorations also looked cheap and felt out of place.
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酒店回复: Thank you for providing feedback on your recent stay with us. Our mission is to deliver a comfortable, convenient, and personalized experience for all our guests, and your rating is instrumental in helping us refine our services. We hope the remainder of your stay was enjoyable, and we're appreciative of your choice to stay at our property. Should your travels bring you back, we'd be delighted to demonstrate the exceptional quality of our property once more.Regards, Randy DeVaux, GM
5.0分
情侣出游
Quick check in, informative front desk staff. Good overview of what was available as part of stay.
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酒店回复: We appreciate your excellent rating! It's fantastic to learn that your stay with us was memorable. Delivering top-tier service is what we're all about, and we're thrilled that you experienced it firsthand. Thank you once more, and we eagerly anticipate your return visit.Regards, Randy DeVaux, GM
3.0分
朋友出游
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Deception on oceanfront hotel? when majority of rooms do not face ocean. Ocean views ? Consider as partial or full are misleading. Expected more from a 4 star hotel rating. This place should be a 3 star. Rooms Not updated as noted in 2023.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear your room view did not meet your expectations. All booking platforms clearly distinguish between Oceanfront and Ocean View suites, each with accurate photos reflecting the perspective from those specific room types. Oceanfront suites face directly toward the ocean, while Ocean View suites offer angled or partial perspectives - both offering a spectacular view of the Atlantic. We appreciate your perspective and hope to welcome you again for a stay that fully meets your expectations.Regards, Guest Services Associate, Embassy Suites Myrtle Beach
4.0分
情侣出游
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Great view of pool area and beach. Suite was clean and very comfortable. We didn’t realize we would be charged $20/day for parking plus $40/day for resort (pool, beach etc) until checking in. We elected it would be worth while.
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酒店回复: Thank you for your positive rating. The destination fee at our hotel includes access to several complimentary amenities, guaranteeing a premium experience. All fees are transparently disclosed in the rate detail at booking and are included in your reservation. We trust that your stay was both pleasant and up to your expectations. We truly appreciate your choice to stay with us and look forward to welcoming you back for another outstanding experience.Regards, Guest Services Associate, Embassy Suites Myrtle Beach
5.0分
其他
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We had a beautiful view of the beach. We knew it would be raining but we didn't mind it. The king bed we had was very comfortable and the room was clean. We cannot wait to return to enjoy the pools with our children.
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酒店回复: Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Guest Services Associate, Embassy Suites Myrtle Beach
5.0分
家庭亲子
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We have started staying at this hotel this past spring. We been 3 times since. Absolutely love it. My family looks forward to it now. We hope it stays the same or improves. We are already looking forward to next spring.
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酒店回复: We truly appreciate your fantastic rating! Every bit of positive feedback reminds us why we love what we do. Knowing that our guests have a great experience is what motivates us every day. We look forward to the opportunity to welcome you again in the future!Regards, Guest Services Associate, Embassy Suites Myrtle Beach
The looked
Like it was never cleaned. The sheets had a huge stain on it like the my just pulled the sheet back tucked and didn’t worry about changing the bedding. I’m very disappointed about my stay being we come here all the time to have run into a mess like this. Couldn’t change to another room. They had no more king size beds. I’m going think twice about coming here again.
Wonderful Staff, Beautiful location, Hotel was amazing and so beautiful! Of course not much beats a suite on the 19th floor overlooking the Atlantic Ocean. Everything was top notch from check in to check out. Breakfast was very good with a very wide selection offered. I would definitely stay again.
The room was great. Hotel was clean and breakfast was wonderful. We arrived on a Saturday evening before 8pm, and the indoor pool and all other amenities were already closed. Also, we had a lot of luggage, and the only way to get a trolley was to pay the valet.
The hotel was very nice. Staff was very friendly everywhere and having a good restaurant right next door was icing on the cake.
We loved the amenities! the heated pool and Jacuzzi were great even in the fall, the beach access was incredibly convenient, and the breakfast and staff were wonderful.
Where the stay fell short was the room. It wasn’t dirty, but it definitely looked worn. The carpets, décor, walls, and doors all looked tired, and there were small details like peeling around the bathtub and a spot near the floor mirror that made the room feel outdated and not truly clean. This was surprising because the lobby, bar, and outdoor areas were very well maintained. The holiday decorations also looked cheap and felt out of place.
Quick check in, informative front desk staff. Good overview of what was available as part of stay.
Deception on oceanfront hotel? when majority of rooms do not face ocean. Ocean views ? Consider as partial or full are misleading. Expected more from a 4 star hotel rating. This place should be a 3 star. Rooms Not updated as noted in 2023.
Great view of pool area and beach. Suite was clean and very comfortable. We didn’t realize we would be charged $20/day for parking plus $40/day for resort (pool, beach etc) until checking in. We elected it would be worth while.
We had a beautiful view of the beach. We knew it would be raining but we didn't mind it. The king bed we had was very comfortable and the room was clean. We cannot wait to return to enjoy the pools with our children.
We have started staying at this hotel this past spring. We been 3 times since. Absolutely love it. My family looks forward to it now. We hope it stays the same or improves. We are already looking forward to next spring.