酒店回复: Thank you for providing feedback on your experience. While I understand those issues you mentioned didn't have a major impact on your stay, they still fall short of our standards and are items that will be addressed!
3.0分
家庭亲子
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The facility was hot and cold—we had adjoining rooms and our room was well kept but the other one was not. Bed not made and trash not emptied. Although it’s a nonsmoking facility, it was clear people were smoking inside and out.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that one of your rooms was well-kept, but we sincerely apologize for the inconsistencies you experienced with the adjoining room and the overall environment.A room not being properly serviced is unacceptable, and we’ve addressed this with our housekeeping team to ensure this is corrected moving forward. Additionally, we take our non-smoking policy very seriously and regret that you encountered smoke odors during your stay. We are reinforcing our policies and monitoring efforts to ensure a more comfortable experience for all guests.Your comments are truly appreciated, as they help us identify where improvements are needed. We hope to have the opportunity to provide you with a better and more consistent stay in the future.
3.0分
其他
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Room was clean but the sofa was not and the room had a little odor. Not sure if it was from someone cooking or an animal smell.
The facility was nice enough and it was probably just the room we had.
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酒店回复: Thank you for taking the time to share your experience with us. We're glad to hear that you found the room clean overall and appreciated the quality of our facility.That said, we’re truly sorry to hear about the condition of the sofa and the odor in your room. This isn’t the experience we aim to provide, and we understand how that could affect your overall comfort. Please know that we’ve shared your comments with our housekeeping and maintenance teams so they can take a closer look and ensure the issue is addressed promptly.We appreciate your understanding and your note that this may have been an isolated issue. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a better stay in the future.
4.0分
其他
You can hear your neighbors coffee brewing the walls are so thin and traffic from i70 is loud at times but everything else was good
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酒店回复: Thank you for your feedback and for taking the time to share your experience. We’re glad to hear you enjoyed your stay overall, and we truly appreciate your kind words.We do understand that noise can be a concern for some guests, and we’re sorry to hear that this impacted your comfort. Please know we’re always exploring ways to improve the guest experience, and your comments help us identify areas for enhancement.We hope to welcome you back again soon and provide an even more restful stay.
3.0分
情侣出游
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Property was dated. Furniture was aged. Kitchen was dated. Staff was nice enough. They ran out of breakfast items before stated breakfast hours were over. Although it has a Golden CO address it is 20 minutes from downtown Golden.
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酒店回复: Thank you for your feedback. We're glad you found our staff to be welcoming, though we're sorry to hear the property and breakfast experience fell short of expectations. Your comments are helpful as we work to improve both our amenities and service.We appreciate your perspective on the location and hope to provide a better experience on your next visit.
2.0分
家庭亲子
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We reserved and paid ahead for a two bedroom suite. Upon arrival we were informed that they over booked them and my 3 kids and I were now going to be in two separate single rooms :( even though I paid in advance. Got to the rooms and 324 smelled like smoke so I let the front desk know and they said they would note or could get a different room but since we were already in two different rooms I didn't want them to get spaced further apart and so just got it noted. The door lock/card reader front piece on the door of 322 was missing but still operable just showing the inside of the tech was odd. For a Marriot it was pretty disappointing but staff are friendly.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your reservation and room allocation. We understand how important it is for families to stay together, and we regret that the overbooking situation caused your party to be separated despite your advance payment.We are also sorry to hear about the issues with the smoke odor in room 324 and the door lock on your room. This is certainly not the standard of comfort and quality we strive to provide, especially as part of the Marriott brand. Please know that we have shared your comments with our maintenance and housekeeping teams to address these concerns immediately.We appreciate your kind words about our staff and hope to have the opportunity to restore your confidence in our hotel during a future stay.
3.0分
家庭亲子
The pull out mattress was full of stains and the person sleeping on it had to sleep on couch because it was so gross
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酒店回复: Thank you for sharing your feedback with us. I’m very sorry to hear about the condition of the pull-out mattress during your stay. This is certainly not the experience we want for our guests, and I apologize for any discomfort this caused.Please know that we take cleanliness very seriously, and your comments have been shared with our housekeeping team for immediate attention and improvement. We appreciate you bringing this to our attention, as it helps us maintain the standards our guests expect.Thank you again for your feedback.
酒店环境不错，房间干净，厨房设施齐全，早餐尚可，停车方便。
酒店位置很好，就在6号公路旁边，15分钟就能到丹佛市中心。他们有一个小小的健身房，还不错，不过要是能多加些自由重量器械、弹力带或者电视就更好了。我的房间里有点淡淡的烟味，但不算严重。除此之外，房间很干净，床也很舒服。房间很大，还有沙发和书桌。我来这里住过两次了，还是很推荐。他们家免费早餐也不错。要是能改进一下，我希望早餐能从早上6点就开始供应，而不是7点，不过现在也挺合理的。
这真是一家很棒的酒店，地理位置对我们来说非常方便。孩子们特别喜欢游泳池！工作人员非常友好，很乐意让我们使用早餐室和另外三个家庭一起用餐。他们回答了我们所有问题，并且在指路等方面都提供了超级多的帮助。明年我们回来参加棒球比赛时还会选择住在这里。
位置很棒，适合观看红岩秀，泳池区一般，小而整洁，提供毛巾。墙上的画不见了，浴室的装饰不见了，卫生纸架也从墙上脱落了。总体而言，这些都不是对我们的体验有太大影响，只是我们观察到的现象。
The facility was hot and cold—we had adjoining rooms and our room was well kept but the other one was not. Bed not made and trash not emptied. Although it’s a nonsmoking facility, it was clear people were smoking inside and out.
Room was clean but the sofa was not and the room had a little odor. Not sure if it was from someone cooking or an animal smell.
The facility was nice enough and it was probably just the room we had.
You can hear your neighbors coffee brewing the walls are so thin and traffic from i70 is loud at times but everything else was good
Property was dated. Furniture was aged. Kitchen was dated. Staff was nice enough. They ran out of breakfast items before stated breakfast hours were over. Although it has a Golden CO address it is 20 minutes from downtown Golden.
We reserved and paid ahead for a two bedroom suite. Upon arrival we were informed that they over booked them and my 3 kids and I were now going to be in two separate single rooms :( even though I paid in advance. Got to the rooms and 324 smelled like smoke so I let the front desk know and they said they would note or could get a different room but since we were already in two different rooms I didn't want them to get spaced further apart and so just got it noted. The door lock/card reader front piece on the door of 322 was missing but still operable just showing the inside of the tech was odd. For a Marriot it was pretty disappointing but staff are friendly.
The pull out mattress was full of stains and the person sleeping on it had to sleep on couch because it was so gross