The area is going through reconstruction? Renovations? Not sure but could see a lot of small debris in room on floor- so other than that the warmed cookies really makes up for it. This was a very last minute booking and all was well!
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酒店回复: Thank you for sharing your feedback with us. We truly appreciate your understanding as our property is currently undergoing some renovations to enhance our guest experience. We apologize for any inconvenience caused by the debris you noticed and will ensure our housekeeping team gives extra attention to such details.We’re delighted to hear that you enjoyed our warm cookies and that your last-minute stay went well overall. We hope to welcome you back soon to enjoy our refreshed spaces!
5.0分
其他
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Great stay. Good customer service. Breakfast staff was amazing. The cleaning crew could be more thorough. My room looked clean but I found someone else’s socks.
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酒店回复: Thank you for sharing your experience with us! We’re so glad to hear you had a great stay and that our team, especially the breakfast staff, made a positive impression.We sincerely apologize for the oversight from our housekeeping team — finding someone else’s item is certainly not the standard we strive for. We’ve shared your feedback with our cleaning staff to ensure greater attention to detail moving forward.We truly appreciate your comments and hope to have the opportunity to welcome you back for an even better stay next time.
3.0分
其他
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Nightly Door rattle.
The staff were great, and room was very clean. We kept getting awakened at from loud banging against doors in the hallway both night. Once at 3am and the next night at 1:30.
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酒店回复: Thank you for your kind words about our staff and the cleanliness of your room—we’re glad you had a positive experience in those areas.We sincerely apologize for the disturbances caused by the loud noise in the hallway during the nights of your stay. This is not the restful environment we aim to provide. We’ve shared your feedback with our team to address this issue and minimize disruptions moving forward.We appreciate your understanding and hope to welcome you back for a more peaceful stay in the future.
住了两天，酒店服务非常周到。前台很帮忙，房间又大又舒服，还有冰箱和微波炉。环境安静，睡得很好。周边走路就能到几十家餐厅，选择非常多。很不错的选择！
住宿整体还好，就是自助早餐，竟然给了个账单过来，要小费，理解不了，其他酒店都没见过！这个就比较奇怪了
好地方
我住在希尔顿逸林酒店，床非常硬。我问前台是否有其他房间可以换床，前台回答说没有。由于我患有慢性脊椎关节炎，当晚我疼痛难忍。第二天早上我又打电话询问是否有其他床可以换，他们仍然拒绝。我实在无法忍受疼痛，于是紧急离开，赶在退房时间前离开了酒店。他们拒绝退款，也拒绝为我作为希尔顿会员和Bluegreen业主（Bluegreen是希尔顿的合作方）提供任何补偿。我非常愤怒，因为没有人能拿出任何书面文件证明他们的政策规定，如果我因医疗原因离开酒店，就必须放弃我的房费。希尔顿逸林酒店让我非常失望。我会在评论区提醒大家注意，对于任何远离家乡的人来说，这都是一次糟糕的体验。至今为止，没有人尝试为我安排住宿，他们不仅扣留了我的房费，还把我的房间转租出去，让我支付了双倍的房费。这是我人生中最糟糕的经历。
我绝不会再住这家酒店，也不会推荐给任何人。尤其是附近还有那么多其他酒店。浴缸/淋浴组合根本用不了，排水不畅，水只会越积越多。马桶也一样，污水会倒流。我的朋友住在街角的万豪酒店，那家酒店好多了。
破旧肮脏的深色随机家具饼干恶心唯一的好处是洗发水和护发素混合随机毛巾
失望
对这家酒店很失望。淋浴的水几乎不热，你得放很长时间水才会变温。服务也很糟糕。位置靠近机场，所以你可以听到飞机起飞的声音。
The area is going through reconstruction? Renovations? Not sure but could see a lot of small debris in room on floor- so other than that the warmed cookies really makes up for it. This was a very last minute booking and all was well!
Great stay. Good customer service. Breakfast staff was amazing. The cleaning crew could be more thorough. My room looked clean but I found someone else’s socks.
Nightly Door rattle.
The staff were great, and room was very clean. We kept getting awakened at from loud banging against doors in the hallway both night. Once at 3am and the next night at 1:30.