酒店回复: Hello Rasmus,Thank you for choosing our hotel for your recent trip to the area. I am sorry to see that the breakfast provided fell short of your expectations during your stay with us. We will be sure to take this into consideration when considering menu options in the future. Thank you, and we hope to see you again the next time you travel to our area.
2.0分
其他
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They attempted to appease me by giving me travel points but I would need an absurd amount in order to get a comp room. 3 day stay and not once did they make my bed or clean my room. I looked forward to fresh towels and didn’t get to experience it
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酒店回复: Hello Orlando,Thank you for taking the time to share your recent experience with us. I am sorry to see that our housekeeping team missed providing service to your room during your stay with us. Please be assured, we will follow up with our team to ensure that we provide more consistent service in this area in the future. I hope you will give us another opportunity to provide you with a more pleasant stay the next time you travel to our area. Thank you again.
3.0分
其他
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The elevator entrace is old and the elevator smells like burning rubber. The parking lot is dark and it was all uninviting. The front desk called a few hours after I arrived to check in on me. I would rather that not happen as the ring is alarming and I was relaxed and about to fall asleep.
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酒店回复: Hi Gwen,Thank you for sharing your feedback from your recent stay with us. I am sorry to see that there were some items that fell short of your expectations during your visit. We will be sure to work to address the concerns you've shared regarding the elevator and parking lot with our maintenance team, and will work with our front desk team to ensure our follow up calls happen in a timely manner. I hope you will give us the opportunity to host you again in the future. Thank you again.
4.0分
朋友出游
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Staff were very friendly, and helpful. The facilities were exceptional. But I had some issues with my room including mini fridge not keep things cold, toilet not flushing properly, Wi-Fi ****** to stream anything, and there wasn’t enough lightning in the hotel room. One thing that definitely upset me is that the hotel listed they have free breakfast. They DO NOT have Free Breakfast. Other than that the hotel was a good place to stay for the weekend.
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酒店回复: Hi Jacob,Thanks for choosing us for your recent trip to Lakewood. I'm happy to see that the service from our team was a positive part of your experience with us. Thank you for your feedback regarding the refrigerator, toilet and WiFi in your room. We will be sure to have our maintenance team check these items to ensure they are working properly for future use. I am sorry to see that you were misinformed regarding our breakfast options. While we do not offer complimentary breakfast, Courtyard offers cooked to order options and Starbucks coffee for a cost. Thanks again for choosing us for your weekend visit, we hope to see you again.
4.0分
其他
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Staff were all very helpful and friendly. Everything was clean. My only complaint was that the toilet and bed was very low for me. Being handicapped it was a bit of a challenge but all the good outweighs the inconvenience.
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酒店回复: Hi Pam,It's great to hear that the service from our team was a highlight of your stay and that you found our hotel to be clean during your visit. Clean and friendly is our goal and I'm glad we delivered! Thank you for your feedback regarding the toilet, we will share with our design teams. I'm happy overall you enjoy our hotel and we look forward to seeing you again soon!
5.0分
其他
Nah for both could have been open longer for the bar and pool. The parking lot needs some lights
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酒店回复: Hi Eva,Thank you for staying with us and taking the time to share your experience. I'm happy to hear that you enjoyed your visit with us overall! We appreciate your feedback regarding operating hours for our amenities and lighting in the parking lot and will certainly take this under consideration as we look to improve. Thank you and we hope to host you again soon!
3.0分
情侣出游
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Our tv and ac didnt work so maintenance had to come up and fix. The jets did not work in the hot tub so we could not use it. The price of the room was too high. 130 to 140 a night would have been more in line with the quality of the stay. The staff was great and very friendly and helpful
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酒店回复: Dear Katrina,Thank you for taking the time to share your recent experience with us. I am sorry to see that there were some items that were not working correctly during your stay. Please be assured, we will address these items with our maintenance team to ensure that they are resolved immediately. I'm happy to hear that the service from our team was a highlight of your stay and I hope that will bring you back for another visit with us in the near future. Thank you again for your feedback!
2.0分
其他
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Terrible experience from avid traveler
When we arrived, our tv was broken, and lights were out. Maintenance came up, looked, said “I’ll be right back with new keys and a luggage cart”. 45 minutes later we went to front desk and she said “I tried to call you” which didn’t happen, then gave us another room (with no ammenities) and asked if we’d like $20 off. I said add breakfast too and she did. Next day when we returned and wanted a water bottle, we were told they had no water bottles on the property. This morning at breakfast, the bistro person was very short with her responses. We asked for napkins and were told the property was out of napkins and gave us the blue cleaning cloths. It was one of the worst experiences and I travel around the world frequently. We chose this property due to proximity to Red Rocks. No more of this type of property.
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酒店回复: Dear Cathy,Thank you for taking the time to share your experience with us. I understand your frustration with the inconvenience regarding your TV and agree that our team should have done a better job of handling this situation. We will be sure to share your feedback regarding your entire experience with our team in order to improve in the areas you've mentioned. Thank you again for your feedback, and we hope you will give us another opportunity to provide the pleasant experience we know we can deliver.
4.0分
情侣出游
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The door lock was broken in the accessible room. We were unable to use the automatic door opener…very helpful when wheelchair bound. Over all, everything else was great!
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酒店回复: Hi Britney,Thank you for taking the time to share your recent experience. While I'm glad you enjoyed your stay overall, I am sorry to see that there was an issue with the door lock in your guestroom during your stay. We will be sure to have our maintenance team look at this as soon as possible in order to resolve this issue. Thank you again for your feedback, and we hope to host you again in the future.
房间宽敞明亮舒适干净，设施齐全，位置优越，出行便利
早餐仅限于可以用微波炉加热的食品。
They attempted to appease me by giving me travel points but I would need an absurd amount in order to get a comp room. 3 day stay and not once did they make my bed or clean my room. I looked forward to fresh towels and didn’t get to experience it
The elevator entrace is old and the elevator smells like burning rubber. The parking lot is dark and it was all uninviting. The front desk called a few hours after I arrived to check in on me. I would rather that not happen as the ring is alarming and I was relaxed and about to fall asleep.
Staff were very friendly, and helpful. The facilities were exceptional. But I had some issues with my room including mini fridge not keep things cold, toilet not flushing properly, Wi-Fi ****** to stream anything, and there wasn’t enough lightning in the hotel room. One thing that definitely upset me is that the hotel listed they have free breakfast. They DO NOT have Free Breakfast. Other than that the hotel was a good place to stay for the weekend.
Staff were all very helpful and friendly. Everything was clean. My only complaint was that the toilet and bed was very low for me. Being handicapped it was a bit of a challenge but all the good outweighs the inconvenience.
Nah for both could have been open longer for the bar and pool. The parking lot needs some lights
Our tv and ac didnt work so maintenance had to come up and fix. The jets did not work in the hot tub so we could not use it. The price of the room was too high. 130 to 140 a night would have been more in line with the quality of the stay. The staff was great and very friendly and helpful
Terrible experience from avid traveler
When we arrived, our tv was broken, and lights were out. Maintenance came up, looked, said “I’ll be right back with new keys and a luggage cart”. 45 minutes later we went to front desk and she said “I tried to call you” which didn’t happen, then gave us another room (with no ammenities) and asked if we’d like $20 off. I said add breakfast too and she did. Next day when we returned and wanted a water bottle, we were told they had no water bottles on the property. This morning at breakfast, the bistro person was very short with her responses. We asked for napkins and were told the property was out of napkins and gave us the blue cleaning cloths. It was one of the worst experiences and I travel around the world frequently. We chose this property due to proximity to Red Rocks. No more of this type of property.
The door lock was broken in the accessible room. We were unable to use the automatic door opener…very helpful when wheelchair bound. Over all, everything else was great!