Staff were very friendly, and helpful. The facilities were exceptional. But I had some issues with my room including mini fridge not keep things cold, toilet not flushing properly, Wi-Fi ****** to stream anything, and there wasn’t enough lightning in the hotel room. One thing that definitely upset me is that the hotel listed they have free breakfast. They DO NOT have Free Breakfast. Other than that the hotel was a good place to stay for the weekend.
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酒店回复: Hi Jacob,Thanks for choosing us for your recent trip to Lakewood. I'm happy to see that the service from our team was a positive part of your experience with us. Thank you for your feedback regarding the refrigerator, toilet and WiFi in your room. We will be sure to have our maintenance team check these items to ensure they are working properly for future use. I am sorry to see that you were misinformed regarding our breakfast options. While we do not offer complimentary breakfast, Courtyard offers cooked to order options and Starbucks coffee for a cost. Thanks again for choosing us for your weekend visit, we hope to see you again.
4.0分
其他
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Staff were all very helpful and friendly. Everything was clean. My only complaint was that the toilet and bed was very low for me. Being handicapped it was a bit of a challenge but all the good outweighs the inconvenience.
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酒店回复: Hi Pam,It's great to hear that the service from our team was a highlight of your stay and that you found our hotel to be clean during your visit. Clean and friendly is our goal and I'm glad we delivered! Thank you for your feedback regarding the toilet, we will share with our design teams. I'm happy overall you enjoy our hotel and we look forward to seeing you again soon!
3.0分
情侣出游
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Our tv and ac didnt work so maintenance had to come up and fix. The jets did not work in the hot tub so we could not use it. The price of the room was too high. 130 to 140 a night would have been more in line with the quality of the stay. The staff was great and very friendly and helpful
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酒店回复: Dear Katrina,Thank you for taking the time to share your recent experience with us. I am sorry to see that there were some items that were not working correctly during your stay. Please be assured, we will address these items with our maintenance team to ensure that they are resolved immediately. I'm happy to hear that the service from our team was a highlight of your stay and I hope that will bring you back for another visit with us in the near future. Thank you again for your feedback!
2.0分
其他
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Terrible experience from avid traveler
When we arrived, our tv was broken, and lights were out. Maintenance came up, looked, said “I’ll be right back with new keys and a luggage cart”. 45 minutes later we went to front desk and she said “I tried to call you” which didn’t happen, then gave us another room (with no ammenities) and asked if we’d like $20 off. I said add breakfast too and she did. Next day when we returned and wanted a water bottle, we were told they had no water bottles on the property. This morning at breakfast, the bistro person was very short with her responses. We asked for napkins and were told the property was out of napkins and gave us the blue cleaning cloths. It was one of the worst experiences and I travel around the world frequently. We chose this property due to proximity to Red Rocks. No more of this type of property.
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酒店回复: Dear Cathy,Thank you for taking the time to share your experience with us. I understand your frustration with the inconvenience regarding your TV and agree that our team should have done a better job of handling this situation. We will be sure to share your feedback regarding your entire experience with our team in order to improve in the areas you've mentioned. Thank you again for your feedback, and we hope you will give us another opportunity to provide the pleasant experience we know we can deliver.
4.0分
情侣出游
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The door lock was broken in the accessible room. We were unable to use the automatic door opener…very helpful when wheelchair bound. Over all, everything else was great!
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酒店回复: Hi Britney,Thank you for taking the time to share your recent experience. While I'm glad you enjoyed your stay overall, I am sorry to see that there was an issue with the door lock in your guestroom during your stay. We will be sure to have our maintenance team look at this as soon as possible in order to resolve this issue. Thank you again for your feedback, and we hope to host you again in the future.
4.0分
家庭亲子
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We were in the area for a concert at Red Rocks and this hotel was not too far away. It was 15-20 minutes away. We had a flight delay that made us arrive a day late. Called the hotel to let them know, they held our reservations. Piper who checked us in was great. We were able to get into our rooms when we arrived around noon. Because of the delay, there was an issue with billing, and I called and talked to Julia. She looked into it and because it was a little complicated, she ended up calling me back the next day. She and her manager got it resolved. The staff there is great and the reason why we will stay there again next year.
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酒店回复: Hi Bruce,Thanks for choosing us for your recent trip to see a show at Red Rocks. I'm happy to see that Piper and Juila from our front desk team took great care of you during and after your stay. I'm sorry to see that there was a billing error but I'm glad we got it resolved quickly. We are looking forward to hosting you again for your next visit!
5.0分
其他
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quick weekend trip
Quick weekend getaway. Check-in was a breeze. Piper helped us, she was very kind. Our rooms were clean and we enjoyed the pool/hot tub. Great location. About a 10 minute drive to shopping and dining. There are nice parks around the area as well!
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酒店回复: Hi Yanneli,Thanks for choosing to spend your weekend getaway with us! I'm happy to hear that Piper at the front desk greeted you with a warm welcome and took care of you during your stay. We look forward to hosting you for another great getaway soon!
4.0分
朋友出游
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I traveled from New Jersey to Colorado in car. By the time I came to this hotel my bones were achy. I chose this hotel because they had a jacuzzi. The jacuzzi was dirty and the jets were not working.One thing great was the customer service there. We had a young lady name Julia that helped us and gave us a voucher for breakfast for our inconvenience. The place had a Starbucks and we had one of best breakfast from the there. Another great thing was that it was close to the Red Rocks theater. Overall it was safe and quiet.
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酒店回复: Dear Angela,Thank you for sharing your recent experience with us. While I am sorry we had some issues with our hot tub during your stay, I'm happy to hear that Julia was able to assist in compensating you for the inconvenience. We hope you will choose us again for your next trip to the area and look forward to having the hot tub working for you next time!
4.0分
情侣出游
Staff was friendly, room was comfortable, easy parking and good location near family
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酒店回复: Hi Marie,Thanks for sharing feedback from your recent stay with us. I'm happy to hear that our staff took great care of you during your stay and that you found your room to be comfortable. We hope to see you again the next time you visit family and we look forward to delivering a flawless visit next time. Thanks again!
房间宽敞明亮舒适干净，设施齐全，位置优越，出行便利
Staff were very friendly, and helpful. The facilities were exceptional. But I had some issues with my room including mini fridge not keep things cold, toilet not flushing properly, Wi-Fi ****** to stream anything, and there wasn’t enough lightning in the hotel room. One thing that definitely upset me is that the hotel listed they have free breakfast. They DO NOT have Free Breakfast. Other than that the hotel was a good place to stay for the weekend.
Staff were all very helpful and friendly. Everything was clean. My only complaint was that the toilet and bed was very low for me. Being handicapped it was a bit of a challenge but all the good outweighs the inconvenience.
Our tv and ac didnt work so maintenance had to come up and fix. The jets did not work in the hot tub so we could not use it. The price of the room was too high. 130 to 140 a night would have been more in line with the quality of the stay. The staff was great and very friendly and helpful
Terrible experience from avid traveler
When we arrived, our tv was broken, and lights were out. Maintenance came up, looked, said “I’ll be right back with new keys and a luggage cart”. 45 minutes later we went to front desk and she said “I tried to call you” which didn’t happen, then gave us another room (with no ammenities) and asked if we’d like $20 off. I said add breakfast too and she did. Next day when we returned and wanted a water bottle, we were told they had no water bottles on the property. This morning at breakfast, the bistro person was very short with her responses. We asked for napkins and were told the property was out of napkins and gave us the blue cleaning cloths. It was one of the worst experiences and I travel around the world frequently. We chose this property due to proximity to Red Rocks. No more of this type of property.
The door lock was broken in the accessible room. We were unable to use the automatic door opener…very helpful when wheelchair bound. Over all, everything else was great!
We were in the area for a concert at Red Rocks and this hotel was not too far away. It was 15-20 minutes away. We had a flight delay that made us arrive a day late. Called the hotel to let them know, they held our reservations. Piper who checked us in was great. We were able to get into our rooms when we arrived around noon. Because of the delay, there was an issue with billing, and I called and talked to Julia. She looked into it and because it was a little complicated, she ended up calling me back the next day. She and her manager got it resolved. The staff there is great and the reason why we will stay there again next year.
quick weekend trip
Quick weekend getaway. Check-in was a breeze. Piper helped us, she was very kind. Our rooms were clean and we enjoyed the pool/hot tub. Great location. About a 10 minute drive to shopping and dining. There are nice parks around the area as well!
I traveled from New Jersey to Colorado in car. By the time I came to this hotel my bones were achy. I chose this hotel because they had a jacuzzi. The jacuzzi was dirty and the jets were not working.One thing great was the customer service there. We had a young lady name Julia that helped us and gave us a voucher for breakfast for our inconvenience. The place had a Starbucks and we had one of best breakfast from the there. Another great thing was that it was close to the Red Rocks theater. Overall it was safe and quiet.
Staff was friendly, room was comfortable, easy parking and good location near family