Breakfast was okay, I wish there were more fruit options. Room was clean but we had a flickering light that they said they would replace but never did. Staff was kind.
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酒店回复: Thank you for taking the time to share your experience with us. We're glad to hear you found the room clean and our staff kind—your kind words mean a lot to the team.We also appreciate your honest feedback regarding breakfast and the maintenance issue. We apologize for the inconvenience caused by the flickering light and the delay in addressing it. Your comments have been shared with our team to ensure better follow-through in the future. Additionally, we’ll take your suggestion about adding more fruit options at breakfast into consideration as we look for ways to improve.We hope to have the opportunity to welcome you back and provide an even better stay next time.
5.0分
朋友出游
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It’s what you’d expect from a roadside Motel. The room had a tiny unpleasant order to it… I have a sensitive nose. I had some air freshener so problem solved. I run a KOA campground so I understand the challenges in this type of bussiness. The decore could use some updating but that’s really nitpicking. For my purposes. It did just fine. You guys are doing a good job. Don’t let anyone tell you otherwise… but as we both know we have to do that from time to time.
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酒店回复: Thank you for taking the time to share your experience with us. We truly appreciate your honesty, and it's especially meaningful coming from someone who understands the day-to-day of the hospitality industry.We're glad to hear that your stay met your needs and that you found value in what we offer. We also appreciate your understanding regarding the room odor and décor—your feedback is noted and will be taken into consideration as we look for opportunities to refresh and improve.Your kind words of encouragement mean a lot to our team. You're absolutely right—sometimes we just need a reminder that we’re doing okay, and your message was exactly that.We hope to welcome you back again in the future. Safe travels, and best wishes for a great season at your KOA!
5.0分
家庭亲子
Great hotel. The suite to sleep 6 was top notch. King bed and 2 queens, loved it for a family of 6!
Fun swim pool area.
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酒店回复: Thank you for the wonderful review! We’re so glad to hear that the suite worked perfectly for your family and that you enjoyed the pool area. It’s great to know the space and setup made your stay comfortable and fun for everyone.We truly appreciate you choosing to stay with us and hope to welcome you and your family back again soon!
4.0分
朋友出游
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Love our check in clerk, Tiffani. Friendly and helpful. Our room was tidy at check in. We enjoyed the breakfast variety. The pool was fun and plenty of towels available. Our only concern: after our 1st night, we did not have any shampoo. By the end of the 2nd night, we were out of conditioner, toliet paper, tissues, and were in need of fresh towels. We requested new conditioner, towels and for the trash to be taken out that morning. The front desk clerk said that the room would not be serviced as we hadn't stayed for 3 nights, yet. The sign adhered to the bathroom mirror said that if we needed anything before that to let the desk know before 11 a.m., which we did. Upon evening arrival, we were still out of said supplies and the trash had not been removed. I took out dirty towels and two trash bags to the front desk. Tiffani graciously obtained fresh towels and new trash liners for me. I stopped by the open supply cart room and got the conditioner and toliet paper. We loved the stay overall, but we suggest a bit more attention to service.
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酒店回复: Thank you so much for your detailed feedback — we’re thrilled to hear you had an enjoyable stay overall and that you found our rooms tidy, the breakfast enjoyable, and the pool well-stocked with towels. We’re especially pleased to hear that Tiffani made a positive impact during your visit — she truly embodies the friendly and helpful service we strive for, and we’ll be sure to recognize her for going the extra mile.We do apologize for the inconvenience you experienced regarding room supplies and service during your stay. While we do follow a policy of offering full housekeeping service after the third night for multi-night stays, we absolutely want to accommodate reasonable supply requests made through the front desk, especially when noted before the 11 a.m. cutoff. We appreciate you bringing this to our attention, and we’ll review your comments with our team to ensure better communication and follow-through moving forward.Thank you again for your thoughtful suggestions and for choosing to stay with us. We hope to welcome you back again soon!
5.0分
其他
A comfortable stay.
We felt very comfortable. Very clean. Service was great! Breakfast was good.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you felt comfortable during your stay and enjoyed the cleanliness, service, and breakfast. It was a pleasure having you with us, and we hope to welcome you back again soon!
3.0分
情侣出游
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I would have rated this a bit higher, but when I put everything together, it isn't a place I'd stay again. I first had my credit card company call me to tell me I had two charges on my card, both for same property and one random charge for 350 or more. We didn't have washcloths in our room, and on the night before we were to leave i noticed there was what appeared to look like mold, but later the manager said it was dirt that came from the shelf under the sink. It was a large area and had been missed in cleaning. When i went to check out the front desk person was overwhelmed and stressed, and said he was on his own getting breakfast ready and managing the front desk and sharing a bunch of personal stuff.
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酒店回复: Thank you for taking the time to share your experience with us. While we're glad you chose to stay with us, we’re truly sorry that your visit didn’t meet expectations.We take the concerns you mentioned seriously. The billing confusion sounds frustrating, and we would be happy to look into that further if it hasn’t already been resolved. Additionally, we apologize for the housekeeping oversight and for the condition you found under the sink — that is certainly not the level of cleanliness we aim to provide. We have addressed this with our team to prevent it from happening again.We also regret that your check-out experience felt disorganized. While unexpected staffing challenges can occur, it’s our responsibility to ensure they don’t affect our guests, and we’ll be reviewing how we manage those situations moving forward.We appreciate your honest feedback — even when it’s difficult to hear — because it helps us improve. We're sorry to hear you wouldn’t choose to return, but we do hope you'll consider giving us another opportunity in the future to provide a better experience.
4.0分
其他
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Staff was friendly and helpful, bed fairly hard, breakfast first morning was not good, gravy pasty and almost empty, this or the biscuits were not being refilled and we sat there for at least an hour. Our next 2 days was better. I would however stay here again.
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酒店回复: Thank you for taking the time to share your experience. We’re glad to hear our staff made you feel welcome and that your stay improved after the first morning.We sincerely apologize for the breakfast issues you encountered initially—especially the delay in refills and the quality of the gravy. Your feedback has been shared with our team so we can ensure consistency and improve our service.We truly appreciate your understanding and are happy to hear you'd choose to stay with us again. We look forward to welcoming you back!
5.0分
家庭亲子
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The hotel and staff was amazing.Well maintained,clean and easy to get everywhere we wanted to. If I would have 1 critique it would be that there was no dresser or drawers in the room to put my clothes in just open shelving. Otherwise it was great.
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酒店回复: Thank you for your wonderful review! We’re so glad to hear you enjoyed your stay and found the hotel clean, well-maintained, and conveniently located. It’s also great to know our staff made a positive impression.We appreciate your feedback about the room storage. While the open shelving works for some, we understand that traditional drawers can be more convenient, and we’ll certainly keep this in mind as we look for ways to improve the guest experience.We hope to welcome you back again soon!
3.0分
家庭亲子
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Nice place to stay, except expect to pay $100 deposit that could take 10-15 days to be put back into your account if they dont find any issues. I would not stay here again due to the deposit being so much. I paid by ******* had no idea of that big if deposit until showed up for check in.
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酒店回复: Thank you for your feedback and for staying with us.We understand your concerns regarding the incidental deposit. To clarify, a $100 hold is standard practice at many hotels, especially for reservations made through third-party sites like *******. This deposit is not a charge, but a temporary authorization that helps cover any potential incidentals such as damages, smoking in the room, or market purchases.While we inform all guests of this at check-in, we understand it can be unexpected if not noted during the booking process. Most banks release the hold within 48–72 hours, but the exact timing depends on your financial institution.We appreciate you sharing your experience and will continue to look for ways to make the check-in process clearer for all guests.
我们特意预订了一间带壁炉和按摩浴缸的房间。房间装修比较老旧，只进行过部分翻新。灯开关、浴室设施和小厨房都用了几十年，有些地方已经褪色泛黄。除此之外，其他设施都还不错，但如果能进行一次整体翻新，营造出更现代的氛围，对酒店和房间来说都会是很大的提升。清洁工作很敷衍，厨房桌子底下还有之前客人留下的灰尘和食物残渣。我们预订了两晚，第二天却发现床铺没有整理，这让我们很意外；显然，这很正常，酒店只更换毛巾。我们没有咖啡滤纸，就在桌上留了张纸条，并给了小费，但酒店完全无视了。第二天我们去前台拿了一个新的；其他客人也遇到了同样的问题，前台直接从抽屉里拿了一个新的滤纸过来。前台接待员非常热情友好，乐于助人。
Breakfast was okay, I wish there were more fruit options. Room was clean but we had a flickering light that they said they would replace but never did. Staff was kind.
It’s what you’d expect from a roadside Motel. The room had a tiny unpleasant order to it… I have a sensitive nose. I had some air freshener so problem solved. I run a KOA campground so I understand the challenges in this type of bussiness. The decore could use some updating but that’s really nitpicking. For my purposes. It did just fine. You guys are doing a good job. Don’t let anyone tell you otherwise… but as we both know we have to do that from time to time.
Great hotel. The suite to sleep 6 was top notch. King bed and 2 queens, loved it for a family of 6!
Fun swim pool area.
Love our check in clerk, Tiffani. Friendly and helpful. Our room was tidy at check in. We enjoyed the breakfast variety. The pool was fun and plenty of towels available. Our only concern: after our 1st night, we did not have any shampoo. By the end of the 2nd night, we were out of conditioner, toliet paper, tissues, and were in need of fresh towels. We requested new conditioner, towels and for the trash to be taken out that morning. The front desk clerk said that the room would not be serviced as we hadn't stayed for 3 nights, yet. The sign adhered to the bathroom mirror said that if we needed anything before that to let the desk know before 11 a.m., which we did. Upon evening arrival, we were still out of said supplies and the trash had not been removed. I took out dirty towels and two trash bags to the front desk. Tiffani graciously obtained fresh towels and new trash liners for me. I stopped by the open supply cart room and got the conditioner and toliet paper. We loved the stay overall, but we suggest a bit more attention to service.
A comfortable stay.
We felt very comfortable. Very clean. Service was great! Breakfast was good.
I would have rated this a bit higher, but when I put everything together, it isn't a place I'd stay again. I first had my credit card company call me to tell me I had two charges on my card, both for same property and one random charge for 350 or more. We didn't have washcloths in our room, and on the night before we were to leave i noticed there was what appeared to look like mold, but later the manager said it was dirt that came from the shelf under the sink. It was a large area and had been missed in cleaning. When i went to check out the front desk person was overwhelmed and stressed, and said he was on his own getting breakfast ready and managing the front desk and sharing a bunch of personal stuff.
Staff was friendly and helpful, bed fairly hard, breakfast first morning was not good, gravy pasty and almost empty, this or the biscuits were not being refilled and we sat there for at least an hour. Our next 2 days was better. I would however stay here again.
The hotel and staff was amazing.Well maintained,clean and easy to get everywhere we wanted to. If I would have 1 critique it would be that there was no dresser or drawers in the room to put my clothes in just open shelving. Otherwise it was great.
Nice place to stay, except expect to pay $100 deposit that could take 10-15 days to be put back into your account if they dont find any issues. I would not stay here again due to the deposit being so much. I paid by ******* had no idea of that big if deposit until showed up for check in.