Great hotel. The suite to sleep 6 was top notch. King bed and 2 queens, loved it for a family of 6!
Fun swim pool area.
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酒店回复: Thank you for the wonderful review! We’re so glad to hear that the suite worked perfectly for your family and that you enjoyed the pool area. It’s great to know the space and setup made your stay comfortable and fun for everyone.We truly appreciate you choosing to stay with us and hope to welcome you and your family back again soon!
4.0分
朋友出游
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Love our check in clerk, Tiffani. Friendly and helpful. Our room was tidy at check in. We enjoyed the breakfast variety. The pool was fun and plenty of towels available. Our only concern: after our 1st night, we did not have any shampoo. By the end of the 2nd night, we were out of conditioner, toliet paper, tissues, and were in need of fresh towels. We requested new conditioner, towels and for the trash to be taken out that morning. The front desk clerk said that the room would not be serviced as we hadn't stayed for 3 nights, yet. The sign adhered to the bathroom mirror said that if we needed anything before that to let the desk know before 11 a.m., which we did. Upon evening arrival, we were still out of said supplies and the trash had not been removed. I took out dirty towels and two trash bags to the front desk. Tiffani graciously obtained fresh towels and new trash liners for me. I stopped by the open supply cart room and got the conditioner and toliet paper. We loved the stay overall, but we suggest a bit more attention to service.
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酒店回复: Thank you so much for your detailed feedback — we’re thrilled to hear you had an enjoyable stay overall and that you found our rooms tidy, the breakfast enjoyable, and the pool well-stocked with towels. We’re especially pleased to hear that Tiffani made a positive impact during your visit — she truly embodies the friendly and helpful service we strive for, and we’ll be sure to recognize her for going the extra mile.We do apologize for the inconvenience you experienced regarding room supplies and service during your stay. While we do follow a policy of offering full housekeeping service after the third night for multi-night stays, we absolutely want to accommodate reasonable supply requests made through the front desk, especially when noted before the 11 a.m. cutoff. We appreciate you bringing this to our attention, and we’ll review your comments with our team to ensure better communication and follow-through moving forward.Thank you again for your thoughtful suggestions and for choosing to stay with us. We hope to welcome you back again soon!
3.0分
情侣出游
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I would have rated this a bit higher, but when I put everything together, it isn't a place I'd stay again. I first had my credit card company call me to tell me I had two charges on my card, both for same property and one random charge for 350 or more. We didn't have washcloths in our room, and on the night before we were to leave i noticed there was what appeared to look like mold, but later the manager said it was dirt that came from the shelf under the sink. It was a large area and had been missed in cleaning. When i went to check out the front desk person was overwhelmed and stressed, and said he was on his own getting breakfast ready and managing the front desk and sharing a bunch of personal stuff.
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酒店回复: Thank you for taking the time to share your experience with us. While we're glad you chose to stay with us, we’re truly sorry that your visit didn’t meet expectations.We take the concerns you mentioned seriously. The billing confusion sounds frustrating, and we would be happy to look into that further if it hasn’t already been resolved. Additionally, we apologize for the housekeeping oversight and for the condition you found under the sink — that is certainly not the level of cleanliness we aim to provide. We have addressed this with our team to prevent it from happening again.We also regret that your check-out experience felt disorganized. While unexpected staffing challenges can occur, it’s our responsibility to ensure they don’t affect our guests, and we’ll be reviewing how we manage those situations moving forward.We appreciate your honest feedback — even when it’s difficult to hear — because it helps us improve. We're sorry to hear you wouldn’t choose to return, but we do hope you'll consider giving us another opportunity in the future to provide a better experience.
4.0分
其他
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Staff was friendly and helpful, bed fairly hard, breakfast first morning was not good, gravy pasty and almost empty, this or the biscuits were not being refilled and we sat there for at least an hour. Our next 2 days was better. I would however stay here again.
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酒店回复: Thank you for taking the time to share your experience. We’re glad to hear our staff made you feel welcome and that your stay improved after the first morning.We sincerely apologize for the breakfast issues you encountered initially—especially the delay in refills and the quality of the gravy. Your feedback has been shared with our team so we can ensure consistency and improve our service.We truly appreciate your understanding and are happy to hear you'd choose to stay with us again. We look forward to welcoming you back!
5.0分
家庭亲子
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The hotel and staff was amazing.Well maintained,clean and easy to get everywhere we wanted to. If I would have 1 critique it would be that there was no dresser or drawers in the room to put my clothes in just open shelving. Otherwise it was great.
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酒店回复: Thank you for your wonderful review! We’re so glad to hear you enjoyed your stay and found the hotel clean, well-maintained, and conveniently located. It’s also great to know our staff made a positive impression.We appreciate your feedback about the room storage. While the open shelving works for some, we understand that traditional drawers can be more convenient, and we’ll certainly keep this in mind as we look for ways to improve the guest experience.We hope to welcome you back again soon!
3.0分
家庭亲子
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Nice place to stay, except expect to pay $100 deposit that could take 10-15 days to be put back into your account if they dont find any issues. I would not stay here again due to the deposit being so much. I paid by ******* had no idea of that big if deposit until showed up for check in.
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酒店回复: Thank you for your feedback and for staying with us.We understand your concerns regarding the incidental deposit. To clarify, a $100 hold is standard practice at many hotels, especially for reservations made through third-party sites like *******. This deposit is not a charge, but a temporary authorization that helps cover any potential incidentals such as damages, smoking in the room, or market purchases.While we inform all guests of this at check-in, we understand it can be unexpected if not noted during the booking process. Most banks release the hold within 48–72 hours, but the exact timing depends on your financial institution.We appreciate you sharing your experience and will continue to look for ways to make the check-in process clearer for all guests.
4.0分
其他
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I thought it was clean until I discovered on 3rd day that the white bed cover had a big coffee stain on it that we were not responsible for. It was also not fully stocked with towels or shampoo, and the cleaning staff were not easy to catch or very friendly. Front desk staff were very friendly and accommodating.
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酒店回复: Thank you for taking the time to share your experience with us. While I’m glad to hear that our front desk team made you feel welcome and accommodating, I’m truly sorry to learn about the issues you encountered with housekeeping.The stained bed cover and lack of basic amenities like towels and shampoo are not reflective of the standards we strive to maintain. I also apologize if our housekeeping staff came across as anything less than friendly—we’ll be addressing this with the team to ensure all guests feel well taken care of throughout their stay.Your feedback is very important to us, and we appreciate you bringing these matters to our attention. We hope to have the chance to provide you with a better experience in the future.
5.0分
其他
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This is a very nice hotel. The woman at the front desk did a great job, in spite of many arrivals waiting for checking.
The entire hotel is very clean and nicely furnished with a great breakfast area. Highly recommend!
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酒店回复: Thank you so much for the amazing 10/10 rating and for your thoughtful review! We’re so glad to hear that you had such a positive experience with us. It’s wonderful to know our front desk team took good care of you, even during a busy time, and that you enjoyed the clean, well-furnished spaces and our breakfast area.Your kind words and recommendation truly mean the world to us. We hope to have the pleasure of welcoming you back soon!Warm regards,Front Office Manager Comfort Inn & Suites
2.0分
其他
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The hotel was great but my reservation was screwed up. The handicap room was on the third floor and at the end of the hallway. It did not have a walk in shower like you promised.They gave us a room on the ground floor close to the lobby but it was not a handicap room.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you found the hotel itself to be great, but we sincerely apologize for the issues you experienced with your reservation.We understand how important it is for accessible rooms to fully meet our guests' needs, and we're truly sorry that the initial room did not match what was promised — particularly the location and the walk-in shower. While we're glad we could move you to a ground floor room closer to the lobby, we regret that it wasn't a fully accessible room as originally requested.Your comments have been shared with our management team so we can investigate what went wrong with your reservation and ensure this doesn’t happen again. Providing a comfortable and accessible stay for all our guests is a top priority, and we clearly fell short in this instance.
5.0分
其他
I wasn't feeling well and the room was perfect for spending a day in. Restaurants near by.
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酒店回复: Thank you for your feedback. We’re glad your room provided a comfortable place to rest while you weren’t feeling well. It’s great to hear that you found our location convenient with nearby restaurants to choose from. Wishing you a speedy recovery, and we hope to welcome you back soon!
Great hotel. The suite to sleep 6 was top notch. King bed and 2 queens, loved it for a family of 6!
Fun swim pool area.
Love our check in clerk, Tiffani. Friendly and helpful. Our room was tidy at check in. We enjoyed the breakfast variety. The pool was fun and plenty of towels available. Our only concern: after our 1st night, we did not have any shampoo. By the end of the 2nd night, we were out of conditioner, toliet paper, tissues, and were in need of fresh towels. We requested new conditioner, towels and for the trash to be taken out that morning. The front desk clerk said that the room would not be serviced as we hadn't stayed for 3 nights, yet. The sign adhered to the bathroom mirror said that if we needed anything before that to let the desk know before 11 a.m., which we did. Upon evening arrival, we were still out of said supplies and the trash had not been removed. I took out dirty towels and two trash bags to the front desk. Tiffani graciously obtained fresh towels and new trash liners for me. I stopped by the open supply cart room and got the conditioner and toliet paper. We loved the stay overall, but we suggest a bit more attention to service.
I would have rated this a bit higher, but when I put everything together, it isn't a place I'd stay again. I first had my credit card company call me to tell me I had two charges on my card, both for same property and one random charge for 350 or more. We didn't have washcloths in our room, and on the night before we were to leave i noticed there was what appeared to look like mold, but later the manager said it was dirt that came from the shelf under the sink. It was a large area and had been missed in cleaning. When i went to check out the front desk person was overwhelmed and stressed, and said he was on his own getting breakfast ready and managing the front desk and sharing a bunch of personal stuff.
Staff was friendly and helpful, bed fairly hard, breakfast first morning was not good, gravy pasty and almost empty, this or the biscuits were not being refilled and we sat there for at least an hour. Our next 2 days was better. I would however stay here again.
The hotel and staff was amazing.Well maintained,clean and easy to get everywhere we wanted to. If I would have 1 critique it would be that there was no dresser or drawers in the room to put my clothes in just open shelving. Otherwise it was great.
Nice place to stay, except expect to pay $100 deposit that could take 10-15 days to be put back into your account if they dont find any issues. I would not stay here again due to the deposit being so much. I paid by ******* had no idea of that big if deposit until showed up for check in.
I thought it was clean until I discovered on 3rd day that the white bed cover had a big coffee stain on it that we were not responsible for. It was also not fully stocked with towels or shampoo, and the cleaning staff were not easy to catch or very friendly. Front desk staff were very friendly and accommodating.
This is a very nice hotel. The woman at the front desk did a great job, in spite of many arrivals waiting for checking.
The entire hotel is very clean and nicely furnished with a great breakfast area. Highly recommend!
The hotel was great but my reservation was screwed up. The handicap room was on the third floor and at the end of the hallway. It did not have a walk in shower like you promised.They gave us a room on the ground floor close to the lobby but it was not a handicap room.
I wasn't feeling well and the room was perfect for spending a day in. Restaurants near by.