Was an amazing property! Will definitely be back next time we are in SD! Only things that were ehh on was the TV didn’t work very well.. and the pool area was uncomfortably hot! Other than that super amazing hotel!
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酒店回复: Thank you so much for the kind words! We're thrilled to hear you enjoyed the property and plan to stay with us again when you're back in San Diego — that means a lot to us. 😊We truly appreciate the feedback about the TV and pool area. We're sorry to hear those aspects didn't meet expectations and will make sure to look into them to improve the experience for future guests.Looking forward to welcoming you back soon for another amazing stay!
4.0分
其他
Stick to the basics
Outside of property could use a refresh and a good cleaning. Its your basic no frills stay.
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酒店回复: Thank you for choosing to stay with us and for sharing your feedback.While we're glad to hear your stay met your basic needs, we regret that the exterior condition of the property did not meet your expectations. Maintaining a clean and welcoming environment is a priority for us, and your comments have been shared with our team so we can take appropriate action to improve the overall appearance and upkeep of our exterior spaces.We truly appreciate your input, as it helps us enhance the experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide a more polished and enjoyable stay.Warm regards,MahenFront Desk
4.0分
其他
Pleasantly surprised; they have upped their game since I was there last.
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酒店回复: Thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear that you noticed the improvements during your recent stay. Delivering exceptional service and continuously enhancing our guest experience are top priorities for us. We hope to welcome you back again soon and exceed your expectations even further.
4.0分
商务出差
Overrated
It's an old hotel that Marriott bought. And didn't renovate. Overrated on the price
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酒店回复: Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. While we’re proud to be part of the Marriott family, we understand the importance of keeping our property up to date and providing value to our guests. Your comments have been shared with our management team as we continue to evaluate future improvement opportunities. We hope you’ll consider giving us another chance in the future.
5.0分
家庭亲子
We love Townplace Suites! They have never let us down. Whenever we need a hotel we look for Townplace.
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酒店回复: Thank you so much for your kind words and loyalty to TownePlace Suites! We're thrilled to hear we've consistently met your expectations and appreciate you choosing us whenever you need a hotel. We look forward to welcoming you back again soon!
3.0分
其他
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It was very spacious. The road was noisy and so were the people above us. The room needed some updating as the furniture was worn and not what I would expect from a Marriot.
5.0分
家庭亲子
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“I stayed at TownePlace Suites with my family, and it was absolutely perfect! The hotel staff greeted us warmly, and the check-in process was seamless. We had a spacious room for everyone, and the kids loved the special amenities provided for them, including a kids' activity pack and a pool area designed with families in mind.
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酒店回复: Dear Steve,Thank you for taking the time to share your wonderful experience at TownePlace Suites. We are delighted to hear that you and your family enjoyed your stay with us.It is our utmost priority to provide a warm welcome and seamless service, so we are thrilled that our staff made a positive impression during your check-in process. We are also pleased that the spacious accommodations and family-friendly amenities, such as the kids' activity pack and pool area, contributed to an enjoyable visit for everyone.Your feedback is invaluable to us, and we look forward to welcoming you back in the future for another memorable stay.Warm regards,MahenFront DeskTownePlace Suites
2.0分
家庭亲子
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This stay had a couple flaws. First was the pool was freezing cold, missing the basketball hoop and no hot tub as advertised. The second issue we had was the shower curtain was missing and we didn’t realize until the morning.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t up to expectations. We apologize for the pool temperature being colder than expected, as well as the missing basketball hoop and hot tub that were advertised. We also regret the inconvenience of the missing shower curtain. This should have been checked prior to your arrival, and we will ensure our team addresses these issues for future guests. We appreciate you bringing these matters to our attention and hope to have the chance to provide a better experience next time.
1.0分
家庭亲子
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This was possibly the worst hotel experience I've ever had. We chose this location so my kids could swim and use the hot tub, arrived at 8pm. They said the hot tub was broken so we got ready to use the pool. It was ice cold, which the people in the lobby who were staying said they were staying for two days and said the staff kept telling them it would be twenty min to warm it up but it was never actually being worked on. Then the beds were god awful - springs were coming through, I was awake all night, tried sleeping on the floor on a blanket, but didn't sleep at all. Then in the morning they said the pool should be warm -it was like ice again. Don't stay here. The only reason people go to hotels is for amenities and to sleep, and we got neither.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about your negative experience with us. Ensuring a comfortable and enjoyable stay for all our guests is our top priority, and it’s clear we didn’t meet those expectations during your visit.We apologize for the issues you encountered with the hot tub, pool temperature, and the condition of the beds. These are not the standards we strive for, and we’re currently investigating why these concerns weren’t addressed more promptly. Please note that the pool temperature issue was resolved on 03/22 (Saturday) noon.We’ve shared your comments with our team to help improve our facilities and services moving forward. We genuinely appreciate your feedback and hope to have the chance to welcome you back for a much improved experience.Once again, we apologize for the inconvenience, and thank you for bringing this to our attention.
一切都很好
Was an amazing property! Will definitely be back next time we are in SD! Only things that were ehh on was the TV didn’t work very well.. and the pool area was uncomfortably hot! Other than that super amazing hotel!
Stick to the basics
Outside of property could use a refresh and a good cleaning. Its your basic no frills stay.
Pleasantly surprised; they have upped their game since I was there last.
Overrated
It's an old hotel that Marriott bought. And didn't renovate. Overrated on the price
We love Townplace Suites! They have never let us down. Whenever we need a hotel we look for Townplace.
It was very spacious. The road was noisy and so were the people above us. The room needed some updating as the furniture was worn and not what I would expect from a Marriot.
“I stayed at TownePlace Suites with my family, and it was absolutely perfect! The hotel staff greeted us warmly, and the check-in process was seamless. We had a spacious room for everyone, and the kids loved the special amenities provided for them, including a kids' activity pack and a pool area designed with families in mind.
This stay had a couple flaws. First was the pool was freezing cold, missing the basketball hoop and no hot tub as advertised. The second issue we had was the shower curtain was missing and we didn’t realize until the morning.
This was possibly the worst hotel experience I've ever had. We chose this location so my kids could swim and use the hot tub, arrived at 8pm. They said the hot tub was broken so we got ready to use the pool. It was ice cold, which the people in the lobby who were staying said they were staying for two days and said the staff kept telling them it would be twenty min to warm it up but it was never actually being worked on. Then the beds were god awful - springs were coming through, I was awake all night, tried sleeping on the floor on a blanket, but didn't sleep at all. Then in the morning they said the pool should be warm -it was like ice again. Don't stay here. The only reason people go to hotels is for amenities and to sleep, and we got neither.