酒店回复: Fabian, gracias por tu excelente reseña. Nos alegra que hayas disfrutado de tu estancia con nosotros y esperamos volver a recibirte pronto.
4.0分
家庭亲子
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My room was excellent, the food was excellent. The staff was excellent. Areas surrounding the entrance stores were very dirty and need to be power washed. As well as the front parking lot area and entrance to the front door. Other than that, I enjoyed my stay.
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酒店回复: Tammie, thank you for your feedback. I have requested maintenance to address the concerns you mentioned. Thank you for your kind words about the staff and our amenities. We are always happy to hear our valued guests enjoyed their stay with us. We hope to welcome you back anytime.
3.0分
家庭亲子
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The hot tub was not working. One of the main reasons we chose this hotel.
The coverlet and quilt on one of the beds STUNK of BO. The chair in room 412 needs to be changed out as it has a small chunk torn. The toilet paper holder is not set correctly. It tilts the wrong way so the TP sometimes falls off as it it open ended. I hope this goes to corporate because though I understand you have a rotating menu,
even with that, there should always be some sort of eggs, boiled eggs. Scrambled, something for people who can't have carbs. All you had this morning were biscuits, gravy and sausage. That is definitely not helpful for diabetics or people who are trying to eat healthier. Also I called ahead for a noon check out, and we were locked out at 10 till noon. I Was told it was a corporate thing that automatically locks so your timing is a little off. You might want to fix that.
My sister and I, (I was adopted and found my birth fam/Sister 6 ys ago) we like to stay at this hotel because the price is usually reasonable and we enjoy the top floor rooms. The things I have described here are easily fixable to make it a much more enjoyable stay next time. Staff is always pleasant.
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酒店回复: Marguerite, thank you for your feedback. I apologize for the inconvenience of not having the hot tub open. After many maintenance issues with it, a decision has been made to permanently close it. A message was sent to you through ******* at the time of booking informing you the property no longer has a hot tub. This is an automatic template sent so guests do not end up disappointed when arriving at the property expecting to use the hot tub. I have shared your feedback with our housekeeping team and maintenance department to address these issues. I am pleased to announce that we have a full renovation planned to update the rooms and replace items that are defective or outdated. As for the breakfast issues, we have a limited menu provided to us by Hilton that we must follow. It is a brand standard that we are audited on. While we understand not every item served everyday will be acceptable to everyone, it is a way to offer a different variety of items that are meant to enhance the guest experience. We apologize that we did not quite meet your expectations this time around. We are grateful for your loyalty to our property and take your feedback seriously as we want you to have a great experience when staying with us. We hope you come back and see the updated property soon. If you’re in the area again. Please reach out to the property and ask for Padma or a member of management so we can make it right for you. Safe travels. It was a pleasure to meet you and your sister.
3.0分
其他
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Though staff was very friendly and breakfast included and abundant, the Room was dated, furniture stained, and smelled of cigarette smoke. The rooms definitely require updating. Location was excellent for shopping and proximity to the highway.
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酒店回复: Bettyann, we are sorry to hear the rooms did not quite meet your expectations. We are pleased to announce that we do have a full renovation planned soon. We hope you come back to see the updates.
3.0分
商务出差
Overwhelming strong cleaning products in the hallway, very noisy neighbors. Staff was lovely personable. Parking was excellent. The boom was clean..
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酒店回复: Thank you, Winsome for your review. I will speak to housekeeping to make sure they are using the right amount of chemicals. Thank you for your kind words towards our staff. We hope to welcome you back anytime.
2.0分
商务出差
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Great front desk staff, poor housekeeping
Alex, N.A. and the PM guy on Monday evening was amazing. Check in was seemless and very tailored. Disappointed by HSK as there was no soap in shampoo dispenser, (1) hand soap bar on sink and no hair dryer. Love how hot water was consistent but despite mid shower I had to get out and ask for shampoo. Otherwise the front desk was great just poor housekeeping services. This was a business trip in which I brought my family alongside and to be frank I don’t think this location will be of choice again.
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酒店回复: Thank you for your feedback. I will pass it on to the housekeeping department.
5.0分
家庭亲子
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This property has easy access to the highway, local shops and restaurants, as well as it being close to my daughter and her family. It was clean, quiet, with a very friendly and helpful staff. Because we go to Parker strictly to visit family, we will be staying here many more times due to it's proximity to everything we are interested in!
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酒店回复: David, thank you for the great review. We are happy our accommodations meet your expectations, and we are looking forward to welcoming you back.
5.0分
其他
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Amazing staff
Staff (Jason) was so kind, we arrived very tired and hungry and he went out of his way to make us comfortable. The next night our child was sick and Maria helped us so much.
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酒店回复: Thank you, Diana for your kind words. It was a pleasure to welcome you to our property, and we hope to welcome you back anytime.
5.0分
其他
Check in was easy as well as checkout. Staff were great. Breakfast was really good. Love it went to 10am.
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酒店回复: Donna, You're the best. Thank you for such a great review. We hope to welcome you back anytime.
我寄到酒店的几个包裹都丢了，没人能解释发生了什么事。
都好
My room was excellent, the food was excellent. The staff was excellent. Areas surrounding the entrance stores were very dirty and need to be power washed. As well as the front parking lot area and entrance to the front door. Other than that, I enjoyed my stay.
The hot tub was not working. One of the main reasons we chose this hotel.
The coverlet and quilt on one of the beds STUNK of BO. The chair in room 412 needs to be changed out as it has a small chunk torn. The toilet paper holder is not set correctly. It tilts the wrong way so the TP sometimes falls off as it it open ended. I hope this goes to corporate because though I understand you have a rotating menu,
even with that, there should always be some sort of eggs, boiled eggs. Scrambled, something for people who can't have carbs. All you had this morning were biscuits, gravy and sausage. That is definitely not helpful for diabetics or people who are trying to eat healthier. Also I called ahead for a noon check out, and we were locked out at 10 till noon. I Was told it was a corporate thing that automatically locks so your timing is a little off. You might want to fix that.
My sister and I, (I was adopted and found my birth fam/Sister 6 ys ago) we like to stay at this hotel because the price is usually reasonable and we enjoy the top floor rooms. The things I have described here are easily fixable to make it a much more enjoyable stay next time. Staff is always pleasant.
Though staff was very friendly and breakfast included and abundant, the Room was dated, furniture stained, and smelled of cigarette smoke. The rooms definitely require updating. Location was excellent for shopping and proximity to the highway.
Overwhelming strong cleaning products in the hallway, very noisy neighbors. Staff was lovely personable. Parking was excellent. The boom was clean..
Great front desk staff, poor housekeeping
Alex, N.A. and the PM guy on Monday evening was amazing. Check in was seemless and very tailored. Disappointed by HSK as there was no soap in shampoo dispenser, (1) hand soap bar on sink and no hair dryer. Love how hot water was consistent but despite mid shower I had to get out and ask for shampoo. Otherwise the front desk was great just poor housekeeping services. This was a business trip in which I brought my family alongside and to be frank I don’t think this location will be of choice again.
This property has easy access to the highway, local shops and restaurants, as well as it being close to my daughter and her family. It was clean, quiet, with a very friendly and helpful staff. Because we go to Parker strictly to visit family, we will be staying here many more times due to it's proximity to everything we are interested in!
Amazing staff
Staff (Jason) was so kind, we arrived very tired and hungry and he went out of his way to make us comfortable. The next night our child was sick and Maria helped us so much.
Check in was easy as well as checkout. Staff were great. Breakfast was really good. Love it went to 10am.